Rodenbaugh's Flooring America & Appliances

I had a great experience using Rodenbaugh's to install my new flooring. I replaced all of the old carpeting in my house with the latest vinyl flooring that mimics the look of hardwood but is water resistant and pet-friendly. From the beginning of the process (selecting the flooring and reviewing all of my options) to the actual installation of the flooring - everything was done professionally and exceeded my expectations. I would use Rodenbaugh's in the future and would also recommend them to others looking for any of the services they offer.

It looks fantastic! The installers were excellent. I couldn't be more pleased. The kitchen actually looks larger. They are an excellent company to deal with.

They're an outstanding company.  I've bought a lot of things from them over the years.

The details are listed above.  

Came right when they said they would.  Did a very thorough job trying to find the leak.  As it turned out, no leak was detected, but we appreciated how prompt and professional they were.

.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

.

We were satisfied with them. They were very responsive and did a good job. They did fine. The crew seemed to do the job correctly and in the amount of time that we figured it would take. They met our expectations.

The service went great. I believe we used the company twice. I had them back out to replace some carpeting that was ruined after the water heater flooded.  They offered the best pricing out of the other companies we looked into. They were very creative in the tiling they did and did a beautiful job. They customized the tile between the new and old tile we had. The staff was very nice and I especially liked the guy who did the custom work. They are easy to work with and always answer the phone. It was very easy to contact them and schedule the service. I plan on using them again.

Excellent reputation from previous clients for many years.  This is an old family business.  I definitely would use them.

Very well, components were expensive but install was smooth and workers were very punctual. The oven had a controller module go out about 12 months later but it was still under warranty.   Would use again, but might shop around a little more than before for best possible price.

I could not be more pleased with my experience with Rodenbaugh's. From advice on the sales floor to the installation, they were pleasant, professional, and responsive. The online price comparisons were very favorable, and they were on time for the installation. The dishwasher was installed before my remodelers installed a new granite countertop, and when I questioned the re-installation by the remodelers, Rodenbaughs sent a technician back to check it and would have reinstalled if necessary for no additional charge. I highly recommend them, and will definitely check with them when I am ready to replace my flooring.

Everything about Rodenbaugh's is really good.  Both Kelly and Ron were excellent salespeople and helped me choose the right applicances.  Since it was a remodel Ron came out and pre-measuered everything and made quite a few recommendations on the installation, they also re-configured the microwave shelf before the installation so the cabinet remodelers could refinish the cabinets. The installation was very smooth and very professional, they are 100% interested in your satisfaction and I couldn't ask for better service.  Excellent Job!

They were excellent. The two men who came out here were the kind of men that you would like to see to come out and visit you. They were very polite and they did a very nice job. They also spoke English. The people in their store were also extremely helpful. They were really classic. I would definitely use them again in the future. With them, you know that you are not dealing with people off the street but you are dealing with people who know what they are doing and they do a very good job.

All went well and the gentleman was very informative and on time.

This is my second appliance purchase from Rodenbaugh. My saleswoman, Kelly is amazing. Patient and knowledgeable. The installation team is also great. Matt installed both my electric oven and gas stove top. I could not ask for a more careful team. His assistant, John, kept the dirt to a minimum by running a shop vac while Matt did his cutting on the cabinets. I recently had these cabinets refinished and there was NO damage to the surface. Once again, THANK YOU Rodenbaugh for an excellent job!

While we were satisfied with the final result, and have indicated that we would consider this vendor for work in the future, it was getting to the final result involving the installation that resulted in a few issues that affected the overall rating of this project.
1.  The sales contact was excellent.  She was prompt in making the home inspection visit to  measure the rooms.  Very professional and knowledgeable about the flooring we were interested in.  She offered helpful suggestions that helped in making our final decision.
2.  The installers seemed be know what they were doing when installing the tile.  The issue (s) that we have were in the area of neatness during the installation process: 
a.  On the first day, they did not put down any protective covering on the laminate flooring outside of the hall bath.  This resulted in water stains from the tracked solutions spilt on the floors.  Also, they placed a heavy portable air compressor directly on the laminate floor, resulting in a small dent/knick in the floor surface. 
b. They had set up their tile cutting machines in the front yard.  One of the installers unwrapped our exterior faucet that had been wrapped for frost protection.  Since the faucet was connected to a flower bed and foundation irrigation system, it would have been nice if we were asked about the setup before they proceeded to try to hook up their hose.  Luckily, nothing was damaged.
c.  Dirty solution water was splashed on the front door surface while transporting to/from house.  Water was also tracked on the unprotected laminate flooring during the install process.
To be fair, the installers did put down a protective cloth on the hall floors on the 2nd day (after talking with the sales associate about our disappointment about the install process so far).  Also, the contract that we signed contained language that pointed out that there was certain situations where the contractor was not responsible for clean up.  But I believe our installation complaint went over and above the  stipulations in the contract.
Had it not been for the installation process experience noted above the overall grade for this project would have been an "A" instead of the "C" grade given.