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"Great guys they have the job to install the rest of my applices"

We are new, but not new. Confusing? Well, we are a new company, but our team has years of appliance repair experience. Most of this experience has been gained right here in East Texas. As such, we are locally grown and locally operated. Being a family owned business we want to treat your needs as we would treat our own! We currently service most of East Texas, but aim to grow! Let us become your Appliance Tech of East Texas!

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In\norder to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is\nbased on service, safety, and quality, regardless of how large or small the job.

"They quickly installed and had three thermostats installed that was included in the routine maintenance."

"My gas stove continuously kept clicking and we couldn't turn it off.  We unplugged the stove and called appliance fix.  They came out the same day and surprisingly the problem was not occurring anymore when they plugged the stove back on.  He said he could replace the burner but his hunch was that water had dripped on the burner and had caused the problem.  He told me next time to just unplug, clean the burner and then turn on.  He was fare and didn't automatically offer to replace burner. I did have to pay $75 fee for them to come out.  I will use this company again.
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"Great service, friendly & trustworthy team. I called for a cleaning and needed a chimney cap. When the guys inspected the chimney they found it did not need to be cleaned. Appreciated the honesty. I ended up purchasing a chimney cap and gas logs from them. They were always on time for appointments and did a great job. Robert the owner called the guys each time they were out to ensure I was satisfied. Highly recommend The Chimney Guy."

"My experience with Jaye was excellent. I hired Jaye?s
company for two projects. First and most importantly, I wanted a recently,
poorly built limestone fire pit and limestone propane shell fixed. Secondly, I
had his company clean and seal all of the limestone pool and spa coping, the spa
limestone surround and the newly built limestone fire pit and propane shell ? a
very big job considering the amount of limestone involved.
At the beginning of June, 2014, I contracted a Cedar Park
concrete company to replace a 25-year-old deck with a decorative stamped
concrete deck and to build a limestone propane fire pit and a limestone shell
to hide the propane tank. Both of these latter structures were attached to a 9?x9?
limestone spa. Although the decorative concrete deck turned out to be very
nice, the fire pit and propane shell were very poorly built and very
unattractive. After two months of failing to have the issues with these
structures resolve with the Cedar Park concrete company, I decided I needed an
expert opinion regarding the quality of the fire pit and propane shell. I found
a highly recommended stone mason from Angie?s List and arranged a meeting with Jaye
Stark from Mason Man.
Jaye was a very diplomatic, soft spoken man. He did not
criticize the original builders personally, he just pointed out the major
problems with both the propane shell and fire pit stone structures and there
were many. The main problem, outside of the poor esthetics of the structures, was
that the entire fire pit and propane shell structures were built with flaws
that would affect their stability. As it turns out, the man who built the
structures had hammered a piece of wood into the spa limestone to support that
side of the propane shell, which would eventually rot and compromise the
stability of the structure. Jaye pointed out that the grout lines throughout
the limestone pieces in the fire pit and the shell structures were way too wide
and would crack within a year or two, causing the structure to be instable down
the road. He recommended that the shell be completely rebuilt and that all of
the limestone on the fire pit be removed and replaced. I decided to go forward
with his suggestions and hired his company to complete the work, and I am very
glad I did.
The fire pit and the propane shell that was replaced by
Jaye?s company is beautiful; it is what I initially envisioned it would look
like. I have attached pictures of the before and after the construction of fire
pit and propane shell built by Mason Man.
Jaye?s team of workers were excellent. They were courteous,
they did beautiful work and cleaned up after the work was completed. I was most
impressed with preparation work they did before the actual demolition and
construction began; they covered everything. The Cedar Park Company did not
cover anything and stone dust was everywhere. The work was completed in a week,
and the cost of the project was very fair. They cleaned the sealed the limestone in two days.
If in the future I decide to have more stone work done, I
will not hesitate to call Mason Man."

"They were very professional and knowledgeable about the systems. For this install there were some issue, I forgive them for this obviously I am giving them an A. They sent someone out immediately to fix it at no cost and got it running immediately. Even more, specificity, two months after they installed it I found out they had mistakenly installed the wrong filtration system in the AC. It was a lower grade one and they came out and fixed it and upgraded the system free of charge. It was outstanding, I didn't expect them to do that I was willing to pay for it but they did it for free. 

The area for improvement would be the ability to find customer information in the system when the customer calls in seems to be a bit slow at times and the associates on the other end struggled to find the info in a timely manner."

"The installation went fine. When we originally set up the appointment, the person we spoke with said it would be done in the morning, which is what we wanted. The installation day came, and we get an automated call stating that the installer would be there between 1 and 5. He got there around 3. Other than that, the service was perfect."

"Derrick suggested several systems for me to compare. I reviewed each one online and picked one that I thought would best serve the needs of my wife & I. I set up a time for the installers to put in my new system. They were a bit late, but let me know this ahead of time. When Chris & Frankie arrived, they had the old system out very quickly, and Derrick arrived shortly thereafter with the new system. They had it installed and running within about 3 hours, including rerouting the freon lines and electrical in the attic to allow better access for storage. My old thermostat was an issue, so Derrick installed a loaner to carry us until he could install a new thermostat. Again, he gave me several suggestions which I checked out, and Tyrone came out a couple of days later to install my thermostat of choice. Overall, a good experience for a necessary expense. Lots of information and choices, very competitive pricing, and a really great system have left me feeling good about the whole process. Very highly recommend Derrick and his team!"