A#1 Air

Trevor and Jon responded to the call the fix our air conditioner that was still blowing, but not cooling. They did a wonderful job and went over and above by cleaning the units and performing a quality check that was over due. We are club members, so the cost of service was very reasonable. Yes, we will use them again.

Great salesman. Good equipment. VERY high pricing. Their work may be marginally cleaner than other vendors, but their pricing is truly insidious. Their quote for my project was over $29K. I reviewed the quote with the manufacturer (Rheem) and the local distributor (Gemaire) for validity; it was spot on. Aked A#1 about the differential: "Some people just arent A#1 customers." I chose another vendor, at a savings in my pocket of over $10K. I simply don't have that kind of money to toss around, so no, I am not an A#1 Air customer.

They have been very responsive to any issues we have had and they cover the warranty well. They are very responsive and are out here twice a year under our maintenance plan They are outstanding and are very very nice. We would highly recommend them as well.

The installation of the furnace went okay. I purchase it from A#1 Air in February after the winter storm destroyed my old one. When I purchased it, the manager at A#1 agreed to match a competitor’s price and also give me complimentary service for all three of my air conditioning systems. But after I bought the furnace, I was surprised that they would not do the spring service until the middle of June. So in February I scheduled my spring service for the middle of June. But when June came around, they called me and rescheduled my service to closer to July. Then on the rescheduled appointment, they called to do the service three hours late. I told them that I will no longer do business with the company. A#1 has terrible customer service. You would have to be a fool to buy from this company. I have dealt with three air conditioning companies over the fifteen years I have lived in this house, and A#1 is the worst company I have ever experienced. Beware of deals that they make. They do not hold up to their word.

Worker/Technician arrived promptly, inspected situation, told me what was needed and set to work immediately upon drawing materials. From his arrival to finished job with invoice took approximately 45 minutes. Really appreciated his professionalism.

I signed an agreement with A#1 Solar company to install a solar panel on my house in the third week of August 2020. The representative of the company explained to me it would be completed within three to six weeks. Till today, Dec 20, 2020, the company is not able to finish the job. They do not have the technical skills to perform the job because they applied for the permits to the city, but the city rejected the plan several times because there were technical faults in it. They were also not able to get the permit from HOA so I reached out to HOA and the city requested them to approve the permit. Finally, they got all the approvals and they did a partial job. They install some panels on the roof of my house and said the rest would be installed on the patio later. Till to date, nothing has been done and nobody wants to explain it. Whenever I enquire about it, I am told that we would call you back with the information, but I never get a callback and the job is still unfinished. Their customer service is horrible. I called several times and every time somebody calls me back and listen to my concerns and promise to call me back but unfortunately, I never get a callback. Whenever I enquire about my questions, I get a lame excuse especially from the Manager such as I broke my phone, I called on the wrong no. He does not respond to my messages and does not pick up the phone. I requested the customer service to please get me connected with somebody at the higher post and a responsible person, but nobody listens to my request. The Company does not have enough technical knowledge about the solar panel and does not have trained staff to deal with the clients. I urge that please think several times if you are entering the business with the company. I have a very bad experience with them.

Did a great job, very thorough, made me feel comfortable about talking to him.

A#1 air technician did the spring tune up perfectly. No complaints about the quality of the work. However, there is quite a bit of upselling that I do not like. They recommend some systems that may or may not improve the overall efficiency of the compressor. And they try to cross sell other services like Electrical safety check. Also, my neighbor had a very large price quote for an AC Capacitor replacement with A#1 air - and when he called the supervisor, they were able to reduce the price down to a more realistic one. This to me is an orange flag.

Do not do business here! They have great sales people and do good installing new air conditioners. But after spending $34k they cannot bother to send a technician out. We have waited two days because the new units are not cooling the house down like the old units did. And all we get is a call every two hours saying that technicians are in the area and will call when they are 30 minutes out! They cannot even give us an update on where we are in a queue! Asked for a manger to call and nothing yet. Very disappointing.

They did a great job. They gutted everything and there were no problems at all. We would highly recommend them as well.

They come every month, it was wonderful, it was perfect. They were very professional and on time.

It was excellent. They were really accommodating and very kind, respectful, and cleaned up really good. I was surprised. They were really nice. It was great. I got quote from them and they were here the next day to do the job.

Great job, respectful, checked extra item at no additional cost.

I've done electrical and HVAC with them. They solved some problems that 5 other HVAC companies couldn't - and they did it with competitive pricing and at a high quality.

The service went well. Came out 1:00 a.m. and the tech changed my capacitor to get my bad ac fan to be able to operate again, then he came back the next day with a new fan.

A#1 was the only company to help me on a Saturday and since it was just a capacitor I only paid $59.00! ( I must admit, I cried!) My a/c went out in Aug during a Friday night. Other companies were either closed or too busy to help me.. one even told me OVER THE PHONE that my entire unit would have to be replaced!! I had heard of A#1 on channel 4 news and within an hour a tech was here and the unit was repaired 😁! I would recommend A#1 to anyone! Thanks, y'all!!

Great technician and thorough information provided

They have been excellent in their customer service but they are a little pricey. I would recommend them.

They were great and very professional. We would highly recommend them and we would definitely hire them again.

I'm not too proud to admit that my own ignorance got me here but this is an experience where others shouldn't have to go through. I'm happy to share my experience so that it's hopefully not repeated. First off, my 3-year-old "brand new" Daikin system is on the fritz. The outside unit is completely dry of freon. I was charged $10,694.00 for a crappy Daikin system that's only worth at best $6000. I'm still currently paying it off (financed through A#1). I asked for them to come and remove everything that A#1 installed and refund the remainder of my loan. I was told they won't do that! This is how big companies take advantage of those who don't know any better. Be smart and do your due diligence so you don't fall prey to the likes of A#1 Air. So wrong and shameful on how they conduct business!!!

Terrible. The tech came out and told me during my quarterly check up he found a freon leak, I needed a coil evaporator replacement and it would cost at least $1830. He told me it was highly urgent as the outside tubings of my AC unit were freezing over and this could be a bad situation should my unit run out of freon. When he left, my outside AC unit began to make very loud noises. I received another estimate and this person let me know there was nothing wrong my coils and I was not leaking any freon. He told me that someone unplugged a wire in my attic which would make the pipes freeze and create my AC unit making the loud noises as it feeds a signal to the outside unit. He plugged the wire back in and told me there was no need to replace a perfectly working system. I asked if it was possible if the previous tech missed the wire. He let me know that the wire sits right by the coils so either this person was not qualified to do the work or he disconnected the wire himself.

Heard them on the radio, so gave them a call to get estimate on a new HVAC system for my house. They were very prompt and I had a salesman/tech here the next day. I already had a few estimates from other contractors. I am in the construction business also; So I know what work needs to be done and the cost. The person they sent out was very professional and knowledgeable about HVAC .The system he proposed was exactly what was needed .There were no short cuts and or trying to add anything that was really not needed. This guy new HVAC system and installation throughly.I wanted to sign contract with him. So ,He gives me the estimates. Everything was great but the pricing was just incredibly higher compared to everybody else. With the same system from competitors with the same work (Replace plenum ,warranty,etc.) I did not say anything to the salesperson about the price.He did great job representing A1 Air. I thanked for his time but unfortunately will not go with them In conclusion; I feel they would have done an outstanding job with excellent service and equipment. There pricing for “me” was just too high. Now ,if you don’t know anything about construction/HVAC cost.They would be a great company to do business with.You get a very complete Top notch install with great equipment.With a great company to stand behind the system. It’s kinda like my wife going shopping at Neiman Marcus.They sale top quality products, service is outstanding, and they stand behind everything 100 percent. You do pay a hefty premium for all of that. So it up to the buyer

It went very well. I was pleased and they very professional.

They were excellent . I would continue to use them .

This company provided this service for us to rectify a poorly handled warranty repair of our HVAC system. We were very impressed with their responsiveness to resolve our dissatisfaction and I attempted to edit my review but was unable to do so. Their technician was professional and very competent- they did an excellent job and we will continue to utilize them for all our HVAC needs due to their handling of our complaint.