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"I had a problem with my AC and called them for a service appointment. John Wayne has a good reputation, so I chose to call them and they were quick to respond. The tech who came to my residence was very friendly and professional, however, he seemed more like a sales rep than a technician. After a few hours and $950 worth of work, he indicated that the HVAC system was not repairable. He created a quote for various options to install a new system. I had previously researched average costs for replacement of a 5 ton / 16 SEER system, which averaged approximately $9-10K for a reputable company with reliable brands. The first option the tech provided was for $40,600, which was a little surprising. He offered several options, with the cheapest being $10,700 for the lowest quality equipment and least warranty. He indicated that the primary difference between John Wayne and other companies is the quality and training of the employees. He also used typical sales techniques, such as “why would you feel different tomorrow” when I indicated that I’d prefer to think about the decisive overnight. During research online, I saw that John Wayne uses Amana products, which are a little more expensive but highly rated and manufactured here in Texas. I purchased a system one echelon higher than the lowest priced system for $13,700, still well-above what I was prepare to pay; however, the tech indicated that they would waive the outstanding $950 bill if I purchased the system and they would be able to install the next day. The next morning, four techs arrived, all pleasant and professional; however, only one appeared to be a trained technician, while the other three appeared to be labor for assisting and conducting menial tasks, such as cleaning the ducts. Within the first hour, two of them accidentally shattered several sconces on the chandelier in my dining room when a piece of equipment fell while cleaning a duct. They are still here in my house installing, but I truly feel like paid too much. Again, I don’t doubt that they are a solid company, but feel like was pressed by a salesman rather than a technician when I needed an urgent problem addressed. I believe I could’ve purchased just as good of a system, maybe better, from a reliable company for a few thousand dollars less."

"First time hiring someone for this job. It went well."

"David Smith and Evan Bylsma did an excellent job. They were very professional and did the job in a timely manner. I highly recommend them and AA plumbing."

"Better than I could have hope for. we are very satisfied. I highly recommend Wavy Restoration and the owner Jacob. Jacob and his team know what they are doing and they do it well. They are very clean as they go about their work. Jacob is very responsive, he came out to access the situation the same afternoon that I call him. My highest recommendation"

"Excellent customer service and professionalism. They were very helpful and answered all my questions."

"After careful thinking about how I was treated and the lack of professionalism both owners lacked, I decided to update my review. Sometimes we have to try and give these places the benefit of doubt. But after dealing with the stress of how they left my yard and then having to fix it ourselves, was undoubtedly unprofessional! On top of that they were rude and had very poor lack of communication! I try my best to be honest and give everyone a chance. But in dealing with this company! I do not recommend them at all! When I spoke to Mike one of the owners, he was rude in his text with me! Sending text with all caps like you're mad yelling is unexceptable and so unprofessional. Telling your customer that you're too busy to communicate even though you have a business phone that you probably screen calls is not an excuse to not answer a call or text and is down right out rude and unprofessional. Then caught lying several times! Trying to get answers and trying to communicate with them over the fact that they needed to pay for their installers ruining my yard that we spent so much money on to maintain. Text from Mike: "I understand you completely on what you're saying we have thousands of customers we deal with every single day plus our own personal wives +6 kids and 38 employees. The check has been mailed to you Elsa" And they blocked me from Facebook so I couldn't put a review up there. I had put one up but was editing it and when I went back they had blocked me! I am attaching the messages so people can see that my information isn't just hear say or just me saying this. It's only a few but I'm sure you get the picture. My neighbor referred me to them thinking that they were a good company, but after all this and her own issues and things told that weren't exactly what they said to them. She also said she would never want to deal with them again or refere them to anyone. She asked me if I knew anything about the referral for referring us, so I texted the sales guy and he said he didn't know cause he was the sales guy, but would find out. He got back to me said that Heather one of the owners said she had already talked to her via email and had sent an email stating she mailed it. But Heather not knowing I was talking to my neighbor at the same time via text. My neighbor said that wasn't true, she had not sent an email nor told her anything. With that said! I do not recommend this company at all!"

"I recently had a plumbing leak coming from the upstairs bathroom. These plumbers were able to quickly diagnose where leak was coming from, cut out the sheetrock, fixed leak and even had somebody come repair the sheetrock for me. Very pleased with the service and pricing from this company. Will definitely use them in the future."