
Serving Slaton, TX and surrounding areas
Approved
In business since 1977
Emergency services offered
Warranties offered
"I awoke on a Saturday morning to a water bubble in my second floor ceiling. The drains were clogged for my AC units in the attic. The pan had overflowed. I called Air Systems for an emergency service. They sent Rick. Rick is a saint. Cleaned it up, flushed it out in a 140 degree attic. He's a trooper. The service was fantastic. (Note to Air Service... this guy makes an awesome first impression) That's the way Angies List works, right? They have an A rating, 5 straight super service awards... of course I'm going to call them. Plus, my AC guy (who I've used for 15 years and will continue to use) was out of town. The bubble had us freaked out. But Rick took care of it.
So I look on the Big Deals and notice Air Systems has a $59 special. I think, great, let's grab it. So Friday, the service rep shows up at my house. Within 15 minutes, I'm told I need a new capacitor. Figure it's an older system, OK. Install it. How much? 96 for the part and 139 in labor. Being an idiot when it comes to HVAC, I say ok. And I watch him install the new part in less than 5 minutes. Then I'm told I'm low in Freon on both. That's a 75 dollar labor fee for each install. I tell him I'll wait. With two units, I'm already on the hook for 360 for a "tune-up". So we go up to the attic to check on the handlers. There's already water in the pan (6 days after service with Rick). So he opens up the panel, shows me rusted coils and tells me I need new evaporator coils. He said because I'm low on freon, it's causing the system to freeze, a lot of condensation falling into the drip pan and the freon is leaking out. Opens up the second handler and shows me less rust, but informs me I need two new evaporator coils. Google it and I realize he's talking 2200-3000 dollars. I inform him I'll call the warranty company. So he bolts everything back up. Out the door, the bill is 301 (add the 59 I already paid to Angies List and i. Two visits from System Air and I have a new capacitor and unclogged drain lines for 620dollars.
My wife calls the warranty company. They send a technician out Friday afternoon. We're bugging out because we're really not ready to shell out north of 2K for new coils. The technician informs me that rusty coils are normal. The aluminum coils look great. He fixes the drain pan so it will drain properly and leaves. This is the same AC company that would accomplish the warranty repair.
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