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"Bait and switch pricing and now they quoted $155.00 to replace sprinkler valve upon arrival technician wanted much more than $155.00 to replace sprinkler valve. The company said that to cut out the valve and to re plum with a new valve with cost more money than $155.00. The company said that they were charging a $155.00 to remove six screws on the top of the valve and reconnect two wires. I would never pay a $155.00 to remove six screws and re attach two wires and that give me a clarity to anybody coming behind me about sprinklers valve replacement with this Company. This company need to be more transparent on the front side relative to what they do for a sprinkler valve replacement costing $155.00."

"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Thanks for 18 years of ensuring that I have the best quality water possible coming into my homes. I highly recommend Primary Solutions!"

"At first the company seemed super helpful. Eric was always pleasant and seemed to be supporting us. HOWEVER, they told us that they were dealing directly with insurance and that we wouldn't need to worry about anything. Therefore no costs, no options, no explanations of services were ever given to us. When the bill came back higher than insurance would cover they assured us that Joyce was the best in the business and would get it taken care of for us. the gap ended up being $3000 out of our pocket and as far as I can tell, no genuine effort was made to come to an agreement because we would have to pay it anyway. They were not actually working for us. In addition, the whole process was frustrating because appointments were made with us, where we canceled plans and they never showed or called. They removed equipment before it was dry and then covered themselves by putting it back in. At the end of the day our house is dry as is our bank account. I DO NOT RECOMMEND!"

"Arrived in the small window of time just as they promised. Was able to keep my schedule for the entire day. Great job at a decent price! Will be getting my business again. Very impressed!"

"What they did was good but they did not finish the job. They installed about 112' of fencing with 3 gates. Multiple picket boards were missing nails because they did not have enough for the job. Several sprinkler heads and buried piping were damaged. They repaired the damage but I had to buy one of the replacement sprinkler heads. They cut my buried fiber cable. They were short 5 pickets and did not return to complete the job. They said they would finish but they never came back. This job used metal posts and they were unfamiliar using them. I worked closely with them to get it right and that went well. They seemed to like the metal posts. It was just the follow through that was not done to completion. I would hire them again but I would hold back some of final payment until everything was completed. My fault for not doing that."

"I would like to recommend and thank Glitz floor and more for such a wonderful experience, smooth, professional, attentive, and caring all in once I love my new spa bathroom thank you !!!"

"No service"