Click's Plumbing
About us
Click's Plumbing is family owned and operated. The company is currently run by the Master Plumber, James Click and his wife Christina. When you call for service, you will get the personal attention of James or Christina. James has been in the plumbing field for over 16 years working mainly on Residential and Commercial service repairs and remodeling. James has extensive knowledge of both old and new plumbing systems. The company currently does not obtain the services of subcontractors except as needed for any digging. Click's plumbing holds all the proper licenses and insurance required for providing plumbing services in the State of Texas. Our Master Plumber license is M-38278. Our general liability insurance protects you the homewoner. At Click's plumbing, we try to give a reasonable pricing idea over the phone when possible so as not to waste anyone's time, but for accurate pricing, the job needs to be seen in person. All jobs are flat fee based. You will know the exact cost of any service before it is performed. You always have an upfront choice. If at anytime you are unhappy with your service, just let us know and we will do what it takes to correct any problem. At Click's Plumbing, we pride ourselves on superior personal customer service. You will not be disappointed.
Business highlights
Services we offer
Residential and commercial plumbing repair services: New fixture installs, and testing, etc... impossible to list them all Backflow Preventer installation, old fixture repairs, repair, tank water heater install, tankless water heater install
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 0% |
"Mr, I am sorry that you feel our service did not meet your expectations. I am sure you can tell from all of our other reviews that this just doesn't happen. You stated that you thought the problem may be with a tripped breaker. During our free inspection of your situation, we found that the water heater had power to the unit and that the 2 elements along with the lower thermostat were blown. I gave you the available options, my professional opinion, the costs involved, and the option to get another opinion. You decided to go ahead and replace the older unit. I even went as far as agreeing for you to order the new water heater online with Home Depot. I then picked it up and delivered. During the processes of troubleshooting and replacement the breaker had to be turned on and off several times. Upon installation of the new water heater, it was checked to have power. The tenant contacted me at 9 pm to let me know that she still did not have hot water. I returned at 10 pm to troubleshoot. After 45 min of troubleshooting and trying different configurations, it was determined that 1 leg of the power supply had a short in my opinion, although I am not an electrician. I apologize that there were multiple problems, one likely caused the other, that were out of my control. I did not mislead or lie to you at any point. Your tenant, who hadn't had hot water since moving in 5 or more days earlier, can verify that the older unit looked like it needed to be replaced to them just due to age. As of this writing you still have not paid me for a job completed 6 days ago. Again, I apologize that you feel you had a poor experience with us. Our record shows we strive for great customer service and a professional job every time."
I bought an Angie's List deal for $75.00 to replace my outside faucet. When James showed up, he looked at the faucet and said that since it was soddered on that it would have to be sawed off and replaced. It was an additional $75.00 for that service. James was very polite and did an excellent job, however, if I had known it was going to cost $150.00 for the service, I would probably have had someone else do the work.
"Thank you for your business. The advertised special purchased stated "Deal does not include solder hose bib connections. They can be done for an additional fee." Angie's List offers a 30 day refund policy on purchases and we always give upfront pricing upon arrival to the job so there are no surprises. Our pricing for this job was very competitive against any other reputable, legally operated plumbing company. I invite you to obtain 2 written estimates for the same service and submit those to us for review. I hope that you will give us the opportunity to bid any future projects so that you can see the value in our pricing as well as the value in our customer service."
"Thank you for your business (member name removed). The estimate given was site unseen. The additional cost and reasoning were given once we were onsite. The additional cost was agreed upon prior to starting work. I apologize if there wasn't a complete understanding of this. I am sorry that you felt a "C" cost rating and a "B" overall rating was appropriate as these marks are not inline with all of our other reviews. We always strive for 100% complete customer satisfaction. I do hope that your new water heater is performing as expected and look forward to working with you in the future."
"Your business is appreciated. We look forward to helping you with your tankless water heater installation when you are ready for it."
"Thank you for your review and your business. I am sorry you felt that the pricing you received was expensive after the fact. You purchased an advertised deal through Angies List and then requested us to look at something else while we were there. Pricing was given upfront to repair the toilet and agreed upon. I can assure you that while we may not always be the lowest, our pricing is very competitive and more often than not, lower. You will be hard pressed to find a lower price with our level of professionalism and customer service. I look forward to providing you with the same great customer service in the future should the need arise and as always, with upfront pricing."
Great communication and easy scheduling. No unexpected charges so price was as quoted. The Water Heater was replaced exactly as expected. Once the install was completed we reviewed the warranty details and I had all of my questions answered regarding the use and maintenance of the new heater. The area was left cleaned up and the old unit removed.
I am very satisfied with the professional manner of the work and price
We are very satisfied with our experience with Click's Plumbing. My wife was home when they arrived to replace the water heater. After inspecting the existing water heaters the plumbers determined that we did not need a new water heater. They also diagnosed a problem with a hot water circulating pump which is easily fixed and cost much less than a new hot water heater. My wife was very comfortable with the workers and appreciates the fact that they were honest with her about what needed to be done. They saved us hundreds of dollars.
He was right on time, right on price and very professional. When several other plumbing companies could not get to me till Monday, this guy was on location in 1.5 hrs.
"It was our pleasure to serve you and your family. We appreciate your business and look forward to being your family plumber for years to come."
Licensing
State Contractor License Requirements
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