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"they did a great job"

"I was very pleased with how quickly these gentlemen were able to respond and get my home back to normal. Can’t even tell there was any damage at all. 10/10 would hire again!"

"TLDR: GRS Pro’s lied to us for over a year about starting our project, tried to knowingly submit fraudulent plans to the city, and has failed to provide a refund for 4 months. Stay far, far away from them. Full story: Our experience with GRS Pros has been embarrassingly bad. Like, "you couldn’t make this up if you tried" bad. If you expect any form of honesty, communication, or even work from the companies you hire, stay far, far away from GRS Pros. You’d be better off giving your money to a homeless shelter, at least then it would do some good. We hired GRS Pros, or Greenlight Restoration Services based in Flower Mound Texas around December of 2020 to build an addition onto our home. My elderly mother-in-law moved in with us and needed an area to live/sleep in since she’s still independent and doesn’t have other options. They were quick to come over, take their measurements, and tell us all about how they would take great care of us. They are very proud of their 3-Right Guarantee, turned out to be nothing but a line. We signed a contract with them around December of 2020 and they told us that we should expect them to be done around April of 2021, give or take. We wrote them a check for a deposit and they were on their way. On January 12th the project manager told us he was going to the city to get the permit process started. We assumed it was under way and would be done soon. 2 months later we had to ask again and received a message that he’d been “bugging the city” to get it done, and that he would "stop by in person tomorrow to see what I can do”. For the next 2 months, we were fed a steady diet of same story over and over again. “The city is being slow, you know how hard they are to work with” (turns out our city is fantastic to work with), or “we have someone going there in person to sit outside the city offices to get things done”, or “someone is coming by later today to measure something, don’t worry, we are almost ready”. He must have gotten tired of coming up with new excuses, because after 3 months of this the excuses stopped and they just resorted to ignoring our messages for a few weeks at a time. Must be a company theme because first the PM did it, then the company Ops director, and finally the owner. Around May they started to blame someone new. I guess the same old excuses get boring for those with their pants on fire too. For the next few months it was all the architects fault because they didn’t do the drawings right. “They will be done with the drawings in a week, and then we will have permits a couple weeks after that”. “I’m supposed to have the drawings today, I’ll keep you updated”. “It’s all looking good, I’m getting the schedules all put together for the subs”, and finally “I’ll go to the city tomorrow in person, they will look the plans over, and then they will approve them in person”. Around the beginning of June I finally decided it was time to check with the city and get some things confirmed. After all, if the city was responsible for all these delays maybe a citizen could help move things along, right? So I called the city, and guess what?!? THEY HADN’T EVEN REGISTERED WITH THE CITY!!! THEY HADN’T EVEN STARTED THE PROCESS!!! THE CITY HAD NO IDEA WHO GRS WAS!!! About this time the story really changed. I had misunderstood them, our PM said. "It wasn’t the city who was being slow, it was the architectural firm who hadn’t sent the drawings over". "Well, they sent the drawings, but they didn’t do it correctly". On, and on, and on… Now they started telling me they needed to spend more money to get the plans re-done. The architects drew up the plans wrong and were refusing to get them fixed. The architects really screwed up, and were ignoring them and not responding to their emails (man, GRS must really have it tough to be surrounded by so much incompetence). The plans they sent over weren’t good enough, and didn’t have what was needed. They needed to spend more. Well guess what? I called the city again, around Halloween, to check on their story and confirm that they had actually been working on the permits. GRS finally registered as a contractor with the city (the very first step) 4 days before I called and had just submitted plans to the city. ALMOST 1 YEAR AFTER THEY SAID THEY HAD!!! I was expecting to get all kinds of run-a-round from the city based on what GRS had told me. Nothing could be further from the truth. I called the city and within 2 hours the guy responsible for approving permits had called me back on his personal cell, making sure I knew he was available to help. He explained that GRS had just registered with the city and had submitted plans that were nowhere near complete. This is where it gets good (maybe even criminal). We were building an addition that would include a bedroom, bathroom, laundry room, and small kitchenette. GRS told us our city didn’t like those, so they would have to be careful with getting it approved. I had no idea what that meant, they were the experts, right? So I went along with what they said. Turns out “being careful” meant submitting plans to the city that were fraudulent. They intended to build out the shell, not tell the city about the water and power lines, then come back after the city had approved it, tear the walls open, and install the electric and water lines after the fact! Careful, fraudulent, more or less the same thing apparently! So when the city permit guy got these lame plans, he knew something was wrong. He asked a few questions like “what’s the purpose of the addition” and other reasonable questions. Well GRS promptly threw this guy under the bus saying he was being ridiculous, and that they had never had so many issues getting permits or that they had never been asked these questions before. Apparently the reason the plans were wrong was that they didn’t include any of the necessary info, like where the plumbing or electric lines would be! Imagine that! The ironic part here is that the city has absolutely no problem with the kind of addition we were planning on doing. So GRS lied to us and made life harder for everyone for no good reason! I’m not sure what GRS’s end game was here, but they chose to lie to us for months about the permits, the plans, what was going on, and who knows what else. At this time, I’d finally had enough. I demanded a refund in mid November. Now the company Ops director steps in to handle things. He calls me directly, telling me that they had “not mismanaged things” and that was a “sword he’d die on”. He wasn’t willing to provide a full refund since they had already spent money on plans and some landscaping (they paid a guy to come move some sprinkler lines as some token work. He disabled our sprinkler system, removed some pieces, and said he couldn’t do anything else at that point). Since they were almost done with the plans, he would see that they were finished, give them to us, and then refund the rest of our money. That was almost 4 months ago and guess what still hasn’t happened yet? If you guessed getting completed plans or a refund check, you are right!!! He was kind enough to call me and try to persuade me to take over the permitting process though. It would be better and faster he said. Hah! At this point I don’t trust any of the work they have done. I don’t believe the plans will have any value and I certainly don’t want them working on my house. I want a full refund, and I want them to get my sprinkler system fixed (the sprinkler guy seems like the only one who knows what he’s doing). What I think happened is they quoted us a price, then realized that costs were going up and decided they either couldn’t do it or wanted to do more profitable jobs. Now it’s been a full year since they were supposed to have started, they have a large deposit check, and now as we are looking for other contractors we are getting quotes that are 2-4x higher. Yes, 2-4 times more, which is way out of our budget. Thanks to their negligence we are now priced out of an addition and having to scramble to fig"