Mold Test Company TX

professional, knowledgeable

We worked with Craig as the sales rep to a pretty horrific sewage flood. He was clear, concise and quick to educate me in a niche field. We opted to rush the results. Craig achieved this easily as well, working with 2 departments in a space of minutes. I wouldn’t mind the flooding so much if the process were all this smooth. 😭😂

Easy to work with

Great service!

Our technician was super helpful and kind but the experience with receiving our results have not been great. I got an email in the beginning stating that I would receive updates via their tracker. This never happened. After waiting the 6 business days, I called and was told that the results were available, and they would connect me with an analyst. The analyst never picked up or responded to my voicemail. I have called multiple times and have yet to hear back. We are in a very tricky spot with our complex and we also dont want to risk our health by staying somewhere if there is mold. For the very high price point, I expected better customer service. Disappointed and still waiting for our report.

They were very professional. They worked together great as a team and worked with me as well. I was in the middle of a project when I found this, and they took care of it as quickly as possible.

They were good,Prompt and professional

Did what they advertised. Excellent customer service.

Professional, on time and thorough

On time and seemingly competent

Very high costs. They failed to communicate with us. They told me to text them and I had to provide way too many texts that they never answered. When calling directly phone was busy or just not answered. No phone messages were returned calls. They failed to leave a hep dyer until I told them I would not pay them until the two days I paid for was completed as agreed. On a scale of 1-5 they are a 1.5. I suggest the owner improves his work proposals with professionalism integrity and make sure the high cost services are worth the value. I am waiting for info on another company services recommended but I canâ t even reach them. He recommended this company for repairs and replacements of all the drywall removed by the mold remediation which took only 30 minutes. Which I paid hundreds of dollars for less than one hour total time at location.

They were polite,friendly and on time.

Asked directed questions that helped point to other areas worth noting and made special care in checking every possible issue. I appreciated their time and found them to be the most affordable option.

Completed mold inspection satisfactorily. However does charge extra for mold protocol report

They came, spent time, required a large payment, and now they have ghosted me. I have left messages on telephone calls with no response.

They were available same day!!

excellect

Customer support was professional, prompt and patient. Service was immediate and helpful.

Very professional and nice.

They were professional and prompt. One the report was ready, the contacted me an went over the results and invited me to call them back with any questions. It was a bit pricey though.

Very Professional

Very helpful since the day I called Was suggestion to friends and colleagues for their great service

I would like to recommend them to friends and colleagues