Get matched with top water heater pros in Johnson City, TX

"Great - very good work at a reasonable price *This review was migrated from an affiliated account on Angi with an original submission date of 9/28/2017."

"Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????"

"Justine from Prostar was very knowledgeable and professional. She gave us great price options and followed up after the installation to be sure we were happy. They were on time and did a great job! The technician thoroughly explained what they were doing and how long it would take. We had several quotes/options, but Prostar Water definitely provided the best product and service for the money!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"We recently had the pleasure of working with Alvin and Nathan on a complete overhaul of our irrigation system, and we couldn’t be more pleased with the results. From start to finish, they demonstrated outstanding professionalism, technical expertise, and a strong attention to detail. They took the time to assess our existing system thoroughly, explained their plan clearly, and were incredibly responsive to our questions throughout the process. The new system they installed is not only more efficient but also much easier to manage, saving us both time and water. Their work was neat, timely, and well-coordinated, and they made sure everything was working perfectly before wrapping up. It's rare to find a team that combines skill with such great customer service. We highly recommend Alvin and Nathan for anyone needing irrigation work—they truly went above and beyond."

"On the plus side, they came over within a few hours of contacting them about our AC not working. Very fast diagnosis of the problem. It was a capacitor that failed. Now the bad news. The way charged me approximately $350 just for the replacement part. Not the service charge, not the diagnostic service, both of those were $100 each. Just the part. I looked up the actual cost of that small canister. About $20. So, while appreciate them coming out and fixing what was wrong, I am furious that they price gauge the way they do. Needless to say that of this inexcusable moral failing isn’t corrected I will never call them out again. There are too many other options in Austin."

"8/16/23 "SOS Mechanical A/C" All I got to say it's a rip-off I would advise to stay away, charge me a arm and a leg and refusing to do a breakdown for me on the charges, replace a fan motor that cost $70 and spend less than 30 minutes on the job a total of $741 Service: A/C system repair"