SEARS ROEBUCK & CO

they cancelled twice hours before the appointment.

unknown

In dealing with the customer service contact center, we now need to have the mattress replaced once again. It has started budging on the sides and the springs aren't holding. We've sent pictures however they've advised that its not covered because the reason the sides have budged is because I've been sitting on the sides of the bed. I only sleep in my bed and I even have a chair in my room. Serta said its up to the store to replace warranty defects and Sears Warranty Department will not replace it.

It went fine. There were no problems. They were polite and professional. They delivered both appliances to me on time as promised. They also installed them properly and I haven't had any issues with them.

Bad

Great

The delivery date was three weeks after purchase. I selected a morning time slot and worked my work schedule around it. The day before Sears called with a afternoon delivery time. The only option was to cancel the delivery and call the national call service, no option to just change to an earlier delivery time. This was very frustrating. The delivery guys that came two days later did great on getting it installed. I have no complaints with them. I don't understand why Lowe's and Home Depot can delivery next day in the desired time slot but Sears takes three weeks and can't honor the customer's request for a morning delivery. I had to keep reminding myself that I got a great price but I'm not sure it was worth it.

I had hassles dealing with both the companies. Sears were not ready to come out unless Whirlpool had mailed me the parts. I was not even aware which parts were not working. This matter went back and forth. Then they put me in contact with a plumber who was third party. One plumber came and told me that it’s obvious that Whirlpool had to give a gas value. So I called Whirlpool and asked for a gas value. This took about a week. Then a company named All Pro plumbing did the work.

Sears was the only company to try and find a water heater that would fit in the space in the attic. Apparently, our old water heater was a size no longer made. They re-worked the pipes and did extra welding to fit the drain pan. It was a lot of work in a hot environment, and they did a good job.