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Water Heaters Only, Inc
Founded 1968 • With Angi since November 2004
Business Highlights
Emergency Services OfferedPhone Number
Address
3520 HAVEN AVE
Redwood City, CA 94063
Description
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Award winning. We only install water heaters and we dont do general plumbing work.
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Verified Reviews
02/11/2020
Coco S.
They were an A+ provider to work with, accommodated my schedule and their were quote was on the lower end of the quotes I received.
Description of Work
Replace an existing gas water heater located in a garage. Easy access.
Category water heater repair
Service Provider Response
We were happy to get you back in hot water at your convenience! Thank you for the opportunity to provide you with "A+" service and save you a little money at the same time! We value your business.01/06/2020
Edmund P.
Great - the installer, Loni, was extremely knowledgeable and helpful. He arrived with everything he needed and was fast, thorough and did a very neat job.
Description of Work
Replace Water Heater
Category water heater repair
Service Provider Response
We're so pleased that you felt your experience with our wonderful technician Loni was "A" rated! Thank you for the feedback. We'd love to know if there is anything we could have done differently, in your view, to improve our responsiveness. We've worked very hard over the past 52 years to provide the best possible customer service, so If there's a particular reason for the B rating please let us know, as we strive to grow from your feedback.01/16/2019
Betty F.
Discovered our problem on 1/14/19, called the company and had a new water heater delivered and installed by 3 pm on 1/15/19. Chris installed the new heater with new straps and new supports and explained how everything works. We could not be happier with him and the installation. This company is highly recommended for anyone needing a new water heater.
Description of Work
Hot water heater replaced
Category water heater repair
Service Provider Response
It was a pleasure to get you back in hot water quickly and to your complete satisfaction. We were very happy to provide you with "A" rated service. Thank you for choosing Water Heaters Only, Inc.01/11/2019
Laurene S.
Loni did an excellent job. He was professional, on time, courteous and I'd use this company again.
Description of Work
We had our water heater changed out
Category water heater repair
Service Provider Response
We're so glad that you were pleased with our wonderful technician Loni! He's a really great guy as well. Thank you for taking the time to give us your valued feedback. We appreciate your business and we're thrilled to know you felt our service was "A" rated!11/09/2018
Joel F.
Excellent service. Technician Toa was friendly and professional. Would recommend using this company for future projects.
Description of Work
Water Heater replacement
Category water heater repair
Service Provider Response
We really appreciate your kind feedback and recommendation. Thank you for choosing Water Heaters Only, Inc.11/07/2018
Robert O.
Punctual and efficient. Employee didn't explain much, said they have a standard water heater they use and that's that. I'm ok with that. But others might want more information, to pick something out. I didn't feel like he was scamming me, it's just a standard price. I like that. Nothing unusual or odd additional fees to consider.
Description of Work
50 gallon water heater replaced and installed. Old water heater removed.
Category water heater repair
Service Provider Response
Your feedback is important to us, thank you. Yes, we do offer mostly one brand of water heater and this is mainly based on our 50 years of experience with using others. We provide the best possible quality parts, only, to our customers. Our work is always done to code so there can be more to consider in an installation than simply the cost of a water heater.10/23/2018
Kathleen C.
So use these people if you want to pay top dollar for a water heater. I called them about getting our 50 gallon water heater replaced as it was leaking. The woman on the phone asked for the Model # of the leaking unit. She asked if the unit was outside or in the garage. I told her that the unit is in the garage. She said it would be between $1250 to $1450. Fortunately, I contacted another highly reviewed company who asked me to text them some pictures - which I did. An hour later they sent me a price - $1600 for a fifty gallon unit. Today when the Water Heaters Only guy showed up, he asked me if I wanted a 50 gallon or a 40 gallon unit. I said that probably a 40 gallon unit would be fine since it’s just my wife and I. He quoted a price of $1800!! I told him I already had received a price of $1600 for a fifty gallon unit (which he asked to see). When I showed him the estimate, he said he would lover his price to $1650. Thankfully, I had that $1600 estimate. In the end I had him install the unit despite the fact that this company uses a “bait and switch” approach as I just wanted hot water again. I will NEVER do business with them again.
Description of Work
Water heater replacement
Category water heater repair
Service Provider Response
Oh no, we're truly sorry for the experience you felt you had with our company, as it is not an accurate representation of who we are. Please be assured that we absolutely do not bait and switch. Water Heaters Only, Inc. has been in business for over 50 years. Providing the best possible service, before, during and after your work has always been our policy. We value you as our customer and would like very much to resolve this matter. Someone from our company will be contacting you. We appreciate your patience and understanding.09/19/2018
Bob S.
Great! Arrived as promised and job took less than I expected to complete. Highly recommend.
Description of Work
Install a new re-circulation pump on the hot water line.
Category plumbing,water heater repair
Service Provider Response
Thank you for your confidence in our company to recommend us to others, that means a lot to us! We truly appreciate your valued feedback. Thank you for choosing Water Heaters Only, Inc.08/29/2018
Daniel H.
Called them yesterday and Steve showed up this morning on time, took a look at our old water heater installation and provided a reasonable quote for replacing it with a brand new unit plus a couple related upgrades. He was carrying exactly the unit we wanted so he expertly replaced it in record time. Great experience. Highly recommend.
Description of Work
Replaced water heater
Category water heater repair
Service Provider Response
It was so nice of you to take the time to give us your great feedback. We're so glad that you were pleased with or service. Thank you for choosing Water Heaters Only, Inc.07/23/2018
Raphael O.
Showed up on time. Completed work in a professional manner. Very satisfied.
Description of Work
Replace 22 year old water heater.
Category water heater repair
Service Provider Response
Wow, congratulations on 22 years with your old water heater! That's amazing! We were happy to provide "A" rated service and get you back in hot water quickly. Thank you for choosing Water Heaters Only, Inc.Services Offered
Water Heater Installation, Repair & Replacement, Tankless Water Heaters.
Services Not Offered
General plumbing, Drain or sewer service. We specialize in water heaters.