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MacLin Plumbing Co Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
MacLin Plumbing Co., Inc. was founded in 2008, and is based in Leander, providing service to Austin and surrounding areas. With over 30-years of experience in the plumbing industry, we never forget that our customers are our number one priority. We use only quality products, and we provide professional and licensed service. MacLin Plumbing: Service with Integrity. (Jerry Hamlin M-17105)
Business highlights
17 years of experience
Services we offer
Residential plumbing - repair & installation. slab & foundation leaks. yard, drain & sewer lines.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.871 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 3% |
Showing 1-25 of 71 reviews
Matthew F.
Jul 2017
they did a good job
Beryl W.
May 2017
He made the repair and it has stopped. He was easy to work with. It was done quickly.
Liz P.
Mar 2017
He was very kind and helpful and had the hot water fixed very quickly.
DMITRI K.
Jan 2017
I think I had a good experience. I used them more than one time.
Annie L.
Jan 2017
They did a great job, and they got everything done in 1 trip!
Response from MacLin Plumbing Co Inc
"Thank you for your post! We appreciate having you for a customer, and hope you will call on us again, should you require a plumbing company in the future! :0} Warmest Regards, Robin Hamlin Business & Customer Relations MacLin Plumbing Co., Inc."
Justin L.
Nov 2016
They cleared out the drain.
Response from MacLin Plumbing Co Inc
"Thank you for your post! We hope to continue earning your business! Respectfully, Team MacLin"
Barbara W.
Oct 2016
We have a 1 year warrenty and it went fine. I just wasn't sure about the price
Response from MacLin Plumbing Co Inc
"Thank you for taking the time to send a post. We appreciate your business, and hope you will give us an opportinty to provide service in the future! As for pricing, our prices are competitive and in-line with other companies of our size. We often say we do our best to treat customers fairly, as it's our goal to be the only plumber our customers ever need. :0} Warmest Regards, The MacLin Service Team"
Jonathan D.
Jun 2016
unknown
Response from MacLin Plumbing Co Inc
"MacLin Plumbing Co., Inc. is never happy to hear when a customer is disatisfied; however, as we previously stated, we cannot interfere with your warranty company's policy. We tried to intercede on your behalf, but their decision is final. We apologize we were unable to provide additional service."
Roxann J.
May 2016
unknown
Response from MacLin Plumbing Co Inc
"MacLin Plumbing appreciates your time, and for your post. Thank you. -MacLin Plumbing Service Team"
Patrick W.
Apr 2016
Quick and easy. Not complicated but will use them for any other plumbing needs.
Response from MacLin Plumbing Co Inc
"Thank you for your post. We are glad to know we provided fast and easy service for you. We will also be much obliged if you should use our services again in the future. :0} Sincerely, Robin MacLin Plumbing Co., Inc. Customer Relations"
Melanie M.
Feb 2016
unknown
Response from MacLin Plumbing Co Inc
"Dear Ms. M. Thank you so much for taking the time to send a post. It was our pleasure to serve you, and if you should ever need further assistance, we hope you'll call on us again. Respectfully, The MacLin Service Team :0}"
Hector R.
Dec 2015
unknown
Response from MacLin Plumbing Co Inc
"Thank you for your review. We appreciate your feedback, as well as your business. All of us at MacLin Plumbing are at the ready, should you ever need another plumber. Thank you!"
Mark S.
Dec 2015
unknown
Desiree A.
Nov 2015
Update: James eventually sent out another tech, Jerry, to fix the problem. My upgrade is based solely on Jerry, who was professional and friendly. He had the drain fixed in five minutes, and apologized for the issue not being fixed the first time around, even though he was not the tech that came out earlier in the week.
The drain is still clogged. When I contacted them to explain the problem wasn't resolved, James' only response was to call the warranty company, which I did, immediately. Instead of sending someone out today to do the repair that should have been done during the first visit, they aren't sending anyone out until the week's end. Terrible service and I wouldn't use them again.
Corky P.
Aug 2015
unknown
Response from MacLin Plumbing Co Inc
"Thank you for taking the time to post your review. Please let us know if you need our help with plumbing again in the future! :0} ~ from the Service Team on behalf of MacLin Plumbing"
JACK Y.
Jun 2015
Very Good. Excellent. Jerry Hamlin was very knowledgeable, thorough and professional in the work he performed. I will definitely use Macklin again and recommend them for all to use.
Response from MacLin Plumbing Co Inc
"Thanks so much for your post! We're glad to hear you're pleased with the work Jerry did, and we'll let him know he gets a gold star next to his name! Please let us know if there's anything else we can do for you, and we thank you for your business. Warmly, The MacLin Plumbing Team. =o)"
Keren J.
Jun 2015
unknown
David S.
May 2015
unknown
Geraldine S.
Apr 2015
James was extremely courteous and on time. Every aspect of the water heater change-out was done cleanly and professionally. They provided prompt service and they made a call to check their work afterwards.
Sandra T.
Apr 2015
Fantastic! I've used them like three times. These guys are awesome. They are very responsive, reasonably priced and they know what they are doing.
J C.
Apr 2015
Great!
Geraldine S.
Apr 2015
unknown
Response from MacLin Plumbing Co Inc
"Thank you for your post. We are available if you have questions or require further assistance. Warmest Regards, MacLin Plumbing Service Team"
Victoria C.
Feb 2015
Matt quickly diagnosed our water problem, and was sensitive to our wishes to have this resovled as quick as possibly. The cost for repair was exactly within the range estimated. He and his team were prompt, professional, very neat, and explained in detail the demo and repair that had to be done, no surprises. I highly recommend them to anyone who needs their expertise.
Thomas U.
Feb 2015
came out inspected made some minor correction to settings has worked fine since
Response from MacLin Plumbing Co Inc
"Thanks for taking the time to post your review. We are happy to hear you are no longer experiencing issues. Please let us know if we can assist you with anything else. Sincerely, MacLin Plumbing Service Team"
Bob M.
Jan 2015
their website states "MacLin Plumbing Co., Inc., based in Leander, TX, operates on one fundamental principle: Integrity. " However, they engaged in deceptive business practices, including false advertising about integrity.
The original service went fine, except that they were late. they gave a verbal estimate for the clean out, and kept that.
the problem came when they recommended fixing the sewer line.
My personal assistant made all the arrangements, and then took the wrap up call originally, and got a $500 verbal quote for the additional, recommended work of fixing the PCV damaged by tree roots. My assistant asked the plumber to call me, and again I too received a $500 verbal quote for replacing the damaged PCV. I requested to receive a separate written estimate stating labor and materials. I was promised same.
I authorized the plumber to use my credit card to pay the agreed price of $172 for the clean out. And I instructed the plumber to transmit the paid invoice for the clean out to my assistant, as well as the estimate for the follow on work. Then both I and my assistant compared notes as to the $500 quote, including the heads up that she should receive the paid invoice and the written follow on estimate.
My credit card was ran the next morning for $172, paying the clean out in full. However, no paid invoice or any estimate was sent, despite being promised otherwise.
My assistant didn't receive either paper until a follow up, some days later. When she did so, the estimate simply said $5500, not $500, and did not detail any labor or materials. She followed up, again, complaining about the misquote, and again requested labor and materials details. MacLin refused. My assistant terminated the call when the vendor got snarky, in her opinion.
Neither I or my assistant initiated any further contact, as clearly I had decided that I would not do further business with them.
A couple days past, and last night, my assistant received an unsolicited call from the original plumber, who in her opinion proceeded to harass my assistant over the claim of whether the plumber ever quoted $500. Again, there was no attempt to provide labor or materials in writing at any price. And my assistant again reported that she terminated the call with this plumber, who was way out of line in my assistant's opinion.
The original service went fine, except that they were late. they gave a verbal estimate for the clean out, and kept that.
the problem came when they recommended fixing the sewer line.
My personal assistant made all the arrangements, and then took the wrap up call originally, and got a $500 verbal quote for the additional, recommended work of fixing the PCV damaged by tree roots. My assistant asked the plumber to call me, and again I too received a $500 verbal quote for replacing the damaged PCV. I requested to receive a separate written estimate stating labor and materials. I was promised same.
I authorized the plumber to use my credit card to pay the agreed price of $172 for the clean out. And I instructed the plumber to transmit the paid invoice for the clean out to my assistant, as well as the estimate for the follow on work. Then both I and my assistant compared notes as to the $500 quote, including the heads up that she should receive the paid invoice and the written follow on estimate.
My credit card was ran the next morning for $172, paying the clean out in full. However, no paid invoice or any estimate was sent, despite being promised otherwise.
My assistant didn't receive either paper until a follow up, some days later. When she did so, the estimate simply said $5500, not $500, and did not detail any labor or materials. She followed up, again, complaining about the misquote, and again requested labor and materials details. MacLin refused. My assistant terminated the call when the vendor got snarky, in her opinion.
Neither I or my assistant initiated any further contact, as clearly I had decided that I would not do further business with them.
A couple days past, and last night, my assistant received an unsolicited call from the original plumber, who in her opinion proceeded to harass my assistant over the claim of whether the plumber ever quoted $500. Again, there was no attempt to provide labor or materials in writing at any price. And my assistant again reported that she terminated the call with this plumber, who was way out of line in my assistant's opinion.
Response from MacLin Plumbing Co Inc
"We are truly sorry we didn't meet your expectations. It is our hope we can clear up any misunderstanding regarding this incident. It is very important to emphasize that we are not implying anything else, as we sincerely believe this to be an unfortunate misunderstanding. The plumber who did the original work (Jerry) recommended a line replacement based on what he found in the line. He offered an estimate based on the distance from the clean-out to the tap (from point A to point B) of $5,500. In order to give any other estimate (i.e. spot repair,) he'd have to run a camera ($300) which he did not. Without that information, he would not know where the break is located, how deep the line is, or the extent of the damage. Taking into account everything necessary to do such a repair (pulling a permit ($125,) paying a digging crew ($$,) and materials ($$,) you can see, we simply can't do that job for $500. Jerry is one of the of the company's owners, and he is more than willing to discuss the matter with you, and to perhaps come to some sort of understanding. At MacLin Plumbing, our staff tries to be sensitive to every customer's needs. If we did not phone you to let you know the technician was running late, or did not forward paperwork as expected, we offer our deepest apologies. We try to learn from our mistakes, and we will do better. Thank you for your review, Robin Hamlin Business & Customer Relations 512.731.2526 (cell) MacLin Plumbing Co., Inc. 512.259.7473"
Licensing
State Contractor License Requirements
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FAQ
MacLin Plumbing Co Inc is currently rated 4.8 overall out of 5.
MacLin Plumbing Co Inc accepts the following forms of payment: CreditCard
Yes, MacLin Plumbing Co Inc offers free project estimates.
No, MacLin Plumbing Co Inc does not offer eco-friendly accreditations.
No, MacLin Plumbing Co Inc does not offer a senior discount.
No, MacLin Plumbing Co Inc does not offer emergency services.
No, MacLin Plumbing Co Inc does not offer warranties.