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"I paid him to do the job and he didn’t pay his workers. He was in breach of contract by not completing the job in a timely manner. David Cooley is not an honest person. He stole money from me and all the workers."

"Picasso Painting and Remodeling 5151 Bent Tree Forest Drive Dallas TX 75248 Two pictures posted on his social media, but the project was abandoned by Mr. Carlos and his family: Carlos Penagos and his company abandoned the home remodel and damaged my home. Less than 10% of work completed but has 60% of my money($37,500). After we negotiated an amicable fee for renovations, a signed contract got done between myself and the Picasso company on July 9, 2020. Work began shortly afterward on the interior, and he communicated they started the process to obtain a city permit for the build-out. After four weeks of work on the interior, Mr. Penagos demanded the second installment payment, which is written in the contract; however, they had completed approximately 5% of the interior project, and nothing on the outside initiated as they communicated the city of FW is slow due to COVID; it was difficult to obtain a city permit. The July 9th contract had an estimate of 60 days to complete the entire project. However, because I signed the contract and agreed to the second installment, I did make that payment, and he communicated the project is taking slightly longer than anticipated. We had several conversations on the progress or lack of on the project during the next four weeks. On 10/19/20, Mr. Penagos removed the city trash bin from the property. He nor his crew returned to do any additional work - walked off the job and held me, hostage, for any additional work until I succumbed to pay more for the renovations than agreed upon in the original signed contract. I took it upon myself to contact the city permit office. I found that Mr. Penagos's company failed to provide the required documents to obtain a permit, even after the city notified him multiple times detailing what is required. At this point, conversation with me shut down, and Mr. Penagos would only converse with my Fiancee. Mr. Penagos demanded more money and wanted a new contract signed. We had another contractor assess and review the work completed, and he advised 10% of the proposal is complete. Many amenities on the master bathroom renovations I paid out of pocket, and Mr. Penagos agreed to take those costs off the final payment upon completion - essentially reducing the final amount as an offset. I took this approach because I could not get him nor his Team to move forward with purchasing items such as the shower faucet and shower door. Two weeks ago, and after numerous conversations between my Fiancée and Mr. Penagos, Mr. Penagos refused to honor any commitments or deadlines he has made. I am appealing for assistance with this situation a much appreciate your help. Snippet from the July 9th contract: ESTIMATED TIME FRAME: 60 Days TOTAL BID: $60,000.00(LABOR AND MATERIALS) 40% initial payment by signing contract and 20% 4 weeks after and 40% upon job completion Demanded a new contract with an additional $29,200 tied to the original signed contract of $60,000.00 - TOTAL BID: $89,200.00 (LABOR AND MATERIALS) AMOUNT PAID $38,500 AMOUNT DUE: $50,700 $25,700 payment by signing revised contract, $15,000 after demo of concrete, framing & roofing, $10,000 final payment after windows, drywall & painting (upon completion) When asked to honor the contract, he became verbally abusive and threatening. I filed with the BBB and I am asking for a full refund of the $37,500 paid to date as well as $6,000 for materials he had me buy on his behalf. Pay for damages to the house totaling just over $3,000 and return the French doors I paid for being kept in his warehouse in the condition it was picked up from Builder's Surplus(new and no damage). Additional comments to give a better history of my frustration: After we negotiated an amicable fee for renovations, a signed contract got done between myself and the Picasso company on July 9, 2020. Work began shortly afterward on the interior, and he communicated they started the process to obtain a city permit for the build-out. After four weeks of work on the interior, Mr. Penagos demanded the second installment payment, which is written in the contract; however, they had completed approximately 5% of the interior project, and nothing on the outside initiated as they communicated the city of FW is slow due to COVID; it was difficult to obtain a city permit. The July 9th contract had an estimate of 60 days to complete the entire project. However, because I signed the contract and agreed to the second installment, I did make that payment, and he communicated the project is taking slightly longer than anticipated. We had several conversations on the progress or lack of on the project during the next four weeks. On 10/19/20, Mr. Penagos removed the city trash bin from the property. He nor his crew returned to do any additional work - walked off the job and held me, hostage, for any additional work until I succumbed to pay more for the renovations than agreed upon in the original signed contract. I took it upon myself to contact the city permit office. I found that Mr. Penagos's company failed to provide the required documents to obtain a permit, even after the city notified him multiple times detailing what is required. At this point, conversation with me shut down, and Mr. Penagos would only converse with my Fiancee. Mr. Penagos demanded more money and wanted a new contract signed. We had another contractor assess and review the work completed, and he advised 10% of the proposal is complete. Many amenities on the master bathroom renovations I paid out of pocket, and Mr. Penagos agreed to take those costs off the final payment upon completion - essentially reducing the final amount as an offset. I took this approach because I could not get him nor his Team to move forward with purchasing items such as the shower faucet and shower door. Two weeks ago, and after numerous conversations between my Finacee and Mr. Penagos, Mr. Penagos refused to honor any commitments or deadlines he has made. I am appealing for assistance with this situation a much appreciate your help. Snippet from the July 9th contract: ESTIMATED TIME FRAME: 60 Days TOTAL BID: $60,000.00(LABOR AND MATERIALS) 40% initial payment by signing contract and 20% 4 weeks after and 40% upon job completion Three Payments: Initial 40% $7,000.00 08/07/2020 issued by the Title 365 Company (I did a cash out refinance loan to cover cost of the renovations) $17,000.00 08/20/2020 issued by Unity One Credit Union Cashier’s Check Second installment of 20% $13,500.00 09/23/2020 issued by Unity One Credit Union Cashier’s Check ($1,500.00 of this payment is to cover the crown molding we requested outside of the contract)"

"Repeatedly lied throughout the process. Work was severely flawed in many areas"

"It went very well. Sami and team are experienced, talented, and good. Project was a major renovation. It was on time and on budget. It completely transformed the house."