Robinson Floors

I had the entire downstairs replaced with floating wood floors and travertine in the kitchen. Looked extremely beautiful at first, but I ended up with large gaps between the wood planks throughout the house and cracks in the travertine. The owner and sales person came out several times and said to get a humidifier to add moisture to the air, or wait until summer and the gaps would shrink. The gaps never shrank nor did the owner follow up as he said he would. I can only assume they used inferior products to increase their profit margin.

We recently moved to Texas and into our new home. Immediately, we knew there were some instant changes we wanted to do to the house - one of them being flooring. We had a tile entrance way and tons of carpet. We knew we wanted laminate (since it's most durable with our pup) but, being new to the area and not having a community to ask for recommendations, we took to the internet. Good reviews (like the one I am writing) were what led us to Robinson Floors, and I hope my review can help others make their decision. 
We are EXTREMELY grateful that we found Robinson Floors! Firstly, I have to talk about the level of customer care you receive with this business. I don't know if I have ever been so cared for by a company. Even before we signed our contract, Arlene took us under her wing and was a wonderful guiding force. She not only helped us with making our flooring and back splash decisions, she also provided recommendations for other amazing vendors to use for other work we wanted done to our house. And EVERY vendor she referred was more than amazing - just like Robinson Floors! (I have so many positive reviews to write.) To be completely honest, her high-level of customer service is what sold the deal for us. We did receive a lower quote (but not by much) from another business but we didn't feel comfortable or as cared for like we did with Robinson Floors. We knew that our home would be in good hands - and it was!
In just TWO days, our tile and carpet were ripped up and replaced with beautiful laminate and new base boards. I couldn't believe how fast they worked. The team who installed the floors was led by Paco, who was courteous and respectful - all the guys were! What I think was most refreshing about this team was the fact that they were having fun while they worked. They seemed like a tight group who enjoyed their craft and spending their work days together. It created a warm work environment in my home which I thoroughly enjoyed.
In addition to new laminate floors, we also got new tile in our utility room and added subway tile to our back splash in the kitchen. We did this about a week earlier than our floors. We were in a pinch and needed the back splash done as soon as possible. Arlene, the miracle worker that she is, worked around our schedule and was able to find an early install appointment. The two guys were diligent and efficient, and their work instantly improved the look of our utility room and kitchen. 
Overall, we are overly pleased by the work we received from Robinson Floors. If we decide we need to do any more flooring in the house, we will DEFINITELY use them again. We highly recommend them for your flooring needs. You won't be disappointed. 
P.S. The best bonus of working with Robinson Floors is Rooney. If you're lucky enough, upon entering the store, you will be welcomed by the friendliest and happiest pup. We definitely enjoyed going into the store and seeing him.

Our new home had tiles and carpet installed by the builder. I wanted to replace parts of it (going from the entrance into the living area and the dining nook) with hardwood floors. Looked around a fair bit (Home Depot, Lumber Liquidators, Empire, Nebraska Furniture Mart etc.) and then met Andy from Robinson Floors at the Allen Home Exhibition and was very impressed with some of the samples there and the various options he spoke to us about.
Andy was extremely professional and also provided me with a competitive quote. Most importantly, he demonstrated flexibility in working around our timelines given the house closing, builder walkthroughs etc. My wife & I went to his store and picked out the hardwood we wanted (Andy helped us make that decision by talking pros and cons of various options) and finally, the crew that came over to our home to do the work very extremely good. They worked hard and fast, did the job in about 2 1/2 days (the first day was spent mainly removing the existing tile, carpet and prepping the floor) and also cleaned up very well after they finished. I have to give them all the credit for the way they went about the job.
Overall, I am very pleased with the results and have absolutely no regrets in working with Andy. Would highly recommend Robinson Floors.