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Kiwi Carpet Cleaning

Founded 1987 • With Angi since August 2008

4.0

(28) Verified Reviews

Business Details

Phone Number

Address

1814 Fleischer Drive Ste A

Austin, TX 78758

Description

Kiwi offers cleaning & restoration services, including carpet cleaning, carpet repair, rug cleaning, upholstery cleaning, tile cleaning, wood floor cleaning, air duct cleaning & more! If you ever have water damage or a flood emergency, we're always available 24/7 for immediate dispatch.

Verified Reviews

A few reviews for this pro...
KG M.
1.0
05/22/2021
The tech showed up without a clue what to do. When I told him, and asked why he hadn’t spoken to the sales rep, he informed me he did not even know who that person was. He further told me not to waste my money on wood cleaning since doing it myself with a mop would be the same. Regarding duct cleaning, he told me they only cleaned where they could reach and that nothing was blown through the entire system. The tile cleaning did not remove dirt or grout stains and I wound up mopping myself the next day. I was eager to have a great job done because I had a tenant moving in and really couldn’t have them come back. BIG MISTAKE!!! They did a terrible job and when I tried to question it through a cc complaint, they refused to do anything about it. Don’t waste your money!
Description of Work
Duct cleaning, tile cleaning, wood floor cleaning
Category
air duct cleaning, floor cleaning
Ann B.
3.0
07/19/2018
I hadn’t heard from the company but I called again today and spoke to Lacy to express my dissatisfaction with most of the services performed. She acknowledged that the fabric chairs should have been vacuumed and cleaned with a wire brush to pull all dirt and hair out. And we agreed that it didn’t sound like the dryer vent was cleaned, She is sending a Sr. Tech out tomorrow to completely redo everything that was done yesterday. I am very satisfied with her response and will hope that everything is resolved to my satisfaction tomorrow. I will give a further update then!
Description of Work
UPDATE: regarding service done yesterday.
Category
carpet cleaners, upholstery cleaning, air duct cleaning, dryer vent cleaning

Service Provider Response

We apologize that things were not done properly the first time around. We will be providing additional training so that something of this nature does not happen again. We are delighted to hear that Lacy was able to provide you with a resolution that makes you happy. We will always come back out to re-clean if a customer is unhappy with their service. Do not hesitate to reach out to us with any other concerns.
Tinh T.
1.0
07/05/2017
Not good! They didn't response to my concern until I posted my comments on Yelp!
Description of Work
Carpet stretching and cleaning. The technician did not show up on first appointment and was 5 hours late on the second appointment.
Category
carpet cleaners
Keith B.
5.0
07/22/2016
Because of the great warranty program, I can have the come out a clean any room I want for $4.00/room. I am cheap so I love that.
Description of Work
Carpet cleaning
Category
carpet cleaners

Service Provider Response

Thank you so much for the review!
Charlotte T.
5.0
09/29/2015
Kiwi called the day before to confirm, then called 10-15 minutes prior to arrival to make sure I was home. Technician arrived just when Kiwi worker said they would. Technician introduced himself, asked to see where the cleaning would take place, wanted to know if I had a particular stain or problem area that he needed to pay special attention to and then he went to get his equipment. He pre-treated the carpet, cleaned the carpets and then he raked the carpet. Before he left, he asked me to look around to see if everything looked good and was done to my satisfaction. It absolutely was and then I paid him by credit card and he thanked me and left. I have used Kiwi carpet cleaning for about 6 years and they have always done a wonderful job. One time after a carpet cleaning, some spots they had cleaned came back the next day so I called them and Kiwi sent someone right out and they redid the carpet and didn't charge me. Kiwi gives great service, they are top notch and I have recommended them to all of my friends who have used them and been very satisfied.
Description of Work
Spot treated my carpet and cleaned carpets in my study, living room, dining room, family room, media room.
Category
carpet cleaners

Service Provider Response

Thank you for the review! We are so glad that you enjoyed our carpet cleaning services for the past six years and have taken advantage of our carpet cleaning warranty and our 30-Day Clean Guarantee. We strive for excellence in our teams and glad to hear that you revived great service.
Patricia G.
4.0
07/30/2015
Yesterday, they delivered the rugs back that they had picked up about a month ago. They are a little expensive.
Description of Work
I used Kiwi for rug cleaning.
Category
oriental rug cleaning
Helen A.
5.0
04/23/2015
unknown
Description of Work
Cleaned carpet. Good job.
Category
carpet cleaners
T Wade J.
5.0
10/23/2014
Great service. Good price. Reliable and punctual. 1 year warranty on service!
Description of Work
Cleaned carpets
Category
carpet cleaners
Elizabeth T.
5.0
07/07/2014
The service was great! The technician was prompt and friendly, and he explained how the pet deodorizer worked. We have four dogs, and after the pet treatment, our house smelled great. I would highly recommend Kiwi. The best part is the carpet cleaning is now covered under a warranty for a year after the initial cleaning, which makes routine carpet cleanings more affordable.
Description of Work
Kiwi cleaned several spaces in my house and applied pet deodorizer.
Category
carpet cleaners
Helen R.
4.0
06/05/2014
They took one out to clean it. It took several days and they brought it back. I was not satisfied and I called them to let them know that. They then let me know that whenever I was available they would come back and take care of that cleaning; which they did free of charge. They also did repaired 2 carpets fringe. They were able to repair that the first time. They also cleaned 2 couches for us and did a good job. One of the couches was really dirty and they were able to get a black stain off one of the arms.
Description of Work
I work at a school and we used them to clean oriental rugs.
Category
upholstery cleaning, oriental rug cleaning
Robert S.
4.0
03/02/2014
They were on time, but once the work began, he was done in about an hour. He didnt seem to spend much time actually cleaning the carpet. He moved no small furniture so some areas didn't get cleaned at all. The carpet looked OK when he was done considering it is 10 years old. I plan on taking advantage of the warranty program and have them out several times over the course of the next year.
Description of Work
Cleaned carpet
Category
carpet cleaners, air duct cleaning
Judy L.
1.0
11/25/2013
It was a debacle! First I don't believe they have any idea how to clean concrete. They came in with equipment that, in the end, just smeared the dirt around. They came back twice to no avail. You'd think it would be not so complicated to clean a floor! At one point they used a mop that I had to make them take out of the house because it reeked of dirty dog. But this was only the beginning. The air duct cleaning is a SCAM! They had equipment that appeared professional, but all they did was take a hose and run it through my ducts as far as they could reach. Yep - arm length. I went in after them and wiped out more dirt with a rag! Also, the method they proposed can tear up your ducts. My A/C guy was there when they were servicing my system and told me they strongly recommend against this service. Here's where things got interesting. Because they had left me with filthy floors and had done nothing in the way of getting my ducts clean, I wanted a refund. The run around began and after 7 phone calls over 4 months (including their customer satisfaction manager having her asst lie to me and say she wasn't there - professional). I was told I was approved for the refund, then a myriad of reasons for not being able to process it. At one point, they told me they didn't have they money to refund me because there were payroll issues. I eventually filed a claim with the Better Business Bureau and received my refund in less than a week after the complaint posted. Just to add some info, I have never requested a refund from a service provider, nor had I ever filed a BBB claim. I have no idea about their ability to clean a carpet since I had none, but I would not, under any circumstances, use them for duct cleaning or hard floor service.
Description of Work
Hired them to clean my concrete floors and perform a duct cleaning.
Category
air duct cleaning, floor cleaning
Lee R.
5.0
10/08/2013
My friends child stayed the night and had an and quot;accidentand quot; on our new $4k couch. Let me say I was devastated and I called Kiwi Services to see if possible they had a solution. The woman I spoke with on the phone was very understanding, and extremly helpful. She advised this is more common then you would think and they could take care of it! She immediately set up a free estimate for the next day 10/8/2013 and Jude Afsonyi ( hope the spelling is correct ) came to my house within the time I was provided. He was extremly friendly,professional, and also empathic to the situation. He introduced himself and made me feel like he really cared about my couch and that he was going to take care of the problem. He cleaned the couch and cushions within an hour. The entire experience was fantastic! Kiwi Services has amazing employees that work for them and the service was affordable ( especially since the couch company quoted an outragious amount to replace the cushions ). I couldn’t have asked for a better experience
Description of Work
Cleaned the base of my couch and couch cushions with Teflon , disinfectant and deodorized
Category
upholstery cleaning
James G.
5.0
09/13/2013
Great deal with their warranty carpet cleaning. Very professional and friendly. Love that they use all natural carpet cleaner. Will definitely continue to use.
Description of Work
Warranty Clean
Category
carpet cleaners
Gene B.
1.0
06/24/2013
On 4/24/13 I contracted with Kiwi Services to clean my carpets. The individual who showed was not trained and not very professional. He did not come with the proper equipment and that which he had was not the standard equipment used by one of their technicians. Once he comleted cleaning the carpet I asked what had happened since their were several spots where he had burned my carpet with his power brush. He stated they would be alright the next day. The next day you could tell he had destroyed my carpet. I called Kiwi, Austin and Joey, the Austin area Manager, arrived and looked at the carpet and admitted that the proper prodcedures to clean the carpets were not followed and that the carpet had to be replaced. I then was turned over to Summer DeLavan, Resolution Department, and she had her carpet representative come and inspect the carpet and give her a price for replacement. He also stated that the carpet was burned in several areas. She then asked me to get a quote on new carpet and I did with the company who had installed the present carpet. She has also stated that she got additonal quotes to show that the claim amount was properly documented. After all of this she stated that all she had to do was to get the claim approved by her boss (the owner) but she stated it could take weeks. I believe I have been patient with these people and I also asked for my money back and they stated if I asked for my money back the claim would be denied.
Description of Work
The provider showed and was not well trained and did not know anything more than I did. He was very unprofessional in the way he cleaned the carpets.
Category
carpet cleaners

Service Provider Response

Dear (removed member name), We are very sorry that the service was not up to our standards but more importantly yours; this is out of the ordinary. We have forwarded your concern to a manager and will have someone contact you soon. We appreciate your feedback and we will provide additional training to our technician to correct the situation. Our technicians are contractors that work exclusively with us and are background checked. We provide them with thorough in-depth Kiwi training and continuing education. Every cleaning service we offer comes with a 30-day satisfaction guarantee that way if you have any problem, we can fix it for no additional charge. We also offer Saturday service so our customers do not have to miss work to get a professional cleaning. If you ever have a problem in the future, please do not hesitate to contact us while the technician is still there so we can correct the issue on-site. We again apologize for our unsatisfactory service and hope that we can correct this issue with you. Respectfully, Kiwi Services Customer Care
Max L.
5.0
06/05/2013
I called Kiwi Carpet Cleaning to clean 3 rooms and the hallway. They cleaned and scotchgarded the carpets. They did a good job.
Description of Work
Kiwi Carpet Cleaning cleaned 3 rooms and hallway.
Category
carpet cleaners
Lois F.
5.0
05/15/2013
These folks are great! They're a local company and have been in business over 20 years. When I asked questions over the phone, they were kind, thorough and went that extra mile to meet all my needs. Their price was extremely reasonable and there were no and quot;last minute surprisesand quot;. They came on time, even though I had only been able to give them short notice and we are not an easy address to locate. The apartment we needed cleaned was in an old building with extremely dirty vents (3 inches of material clogging it throughout the system) and they cleaned all the ducts, powerwashed the vent covers, cleaned the HVAC and treated the system with a mold inhibitor which is used in hospitals. Their work comes with a 2 year guarantee, so if any mold shows up, they come back out and treat it for free! Their technician was both professional and friendly; great to work with. We were in the midst of a terribly hectic work schedule, moving deadlines, and trying to coordinate movers, repairmen, landlord and employer requirements; getting the ducts cleaned and mold treated was a crucial cornerstone of our situation. Kiwi Carpet Cleaning came through with flying colors!
Description of Work
The old apartment building had very dirty air ducts, and Kiwi Carpet Cleaning cleaned them out back to the main unit, cleaned the HVAC, powerwashed the vent covers and treated the system with a mold inhibitor used in hospitals that comes with a 2 year guarantee. (some of this is repeated in my overall rating below; sorry for the repetition, I wasn't sure how to list the details).
Category
air duct cleaning, mold removal
Melissa L.
4.0
04/20/2013
Good work and responsive company.
Description of Work
Cleaned upstairs carpets and removed pet odors.
Category
carpet cleaners
Roderick W.
4.0
01/27/2012
They were pretty good. They came when they said they were going to and they did a really good job cleaning the carpets.
Description of Work
KIWI cleaned my carpets.
Category
carpet cleaners
Rachel A.
5.0
12/29/2011
Went very well. The touch-up cleaning covered all the heavily traveled areas and spot cleaning that was needed.
Description of Work
Had a touch-up carpet cleaning before the holidays.
Category
carpet cleaners
Beverly S.
1.0
11/27/2011
I set an appointment for a certain day and time frame. They called and confirmed a few days ahead and then never showed up. No call, no response. I left a message on their phone and still have not heard from them days later.
Description of Work
I set an appointment for a certain day and time frame. They called and confirmed a few days ahead and then never showed up. No call, no response. I left a message on their phone and still have not heard from them days later.
Category
floor cleaning
Janet W.
5.0
08/01/2011
I spent around $150 on that work. They were really good with good service. Their support plan is a good plan where I pay for the first cleaning and sign a contract with them. Their cleaning for the rest of the year is minimal. I think if there are children in the house, it is an excellent service. I would recommend them to others.
Description of Work
I used Kiwi Carpet Cleaning Services Of Austin 2 years ago for carpet cleaning.
Category
carpet cleaners
Ahmed A.
5.0
07/20/2009
The cleaning was very good. The carpets look brand new smelled fresh. The deal with Kiwi is that for the next year they will come out and clean the carpets again for only $60. We'll do this 2 or 3 times a year to keep the carpet looking good.
Description of Work
Carpet cleaning for entire 2nd floor of house and stairs.
Category
carpet cleaners
Adolph K.
4.0
02/18/2009
They punctual, easy to work with and professional. I would recommend them to others.
Description of Work
They cleaned the carpet in four rooms, a bathroom and a hallway.
Category
carpet cleaners
Dawn F.
5.0
08/11/2008
This is NOT a steam clean. I have been unhappy with the steam cleanings I have had in the past. The last time, the carpet didn't dry for 3 days, and the moisture brought up every stain I've had "removed" in the last 10 years! The Kiwi method uses very little cleaner, and a giant rotating buffing pad. WOW! My carpet is the cleanest its been in years. Almost every stain is gone, including a large dry erase stain that I was unable to remove with the best products! The rake that they use did a very good job of improving the worn areas. I wish I had taken before and after pictures; I am very pleasantly surprised!!
Description of Work
John vacuumed and cleaned 2 rooms, the stairs and landing.
Category
carpet cleaners

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Discover, Check, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    air duct cleaning, wood floor cleaning and waxing, water extraction, deodorization and sanitation, carpet cleaning, upholstery cleaning, carpet repair, wall & content drying, soot and odor removal, mold and mildew testing and control

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Kiwi Carpet Cleaning

    How is Kiwi Carpet Cleaning overall rated?

    Kiwi Carpet Cleaning is currently rated 4.1 overall out of 5.

    What days are Kiwi Carpet Cleaning open?

    Kiwi Carpet Cleaning is open:

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    What payment options does Kiwi Carpet Cleaning provide

    Kiwi Carpet Cleaning accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing Available

    Does Kiwi Carpet Cleaning offer free estimates?

    No, Kiwi Carpet Cleaning does not offer free project estimates.

    Does Kiwi Carpet Cleaning offer eco-friendly accreditations?

    Yes, Kiwi Carpet Cleaning offers eco-friendly accreditations.

    Does Kiwi Carpet Cleaning offer a senior discount?

    No, Kiwi Carpet Cleaning does not offer a senior discount.

    Does Kiwi Carpet Cleaning offer emergency services?

    Yes, Kiwi Carpet Cleaning offers emergency services.

    Are warranties offered by Kiwi Carpet Cleaning?

    Yes, Kiwi Carpet Cleaning offers warranties.

    What services does Kiwi Carpet Cleaning offer?

    Kiwi Carpet Cleaning offers the following services: air duct cleaning, wood floor cleaning and waxing, water extraction, deodorization and sanitation, carpet cleaning, upholstery cleaning, carpet repair, wall & content drying, soot and odor removal, mold and mildew testing and control