Kiwi Carpet Cleaning

The tech showed up without a clue what to do. When I told him, and asked why he hadn’t spoken to the sales rep, he informed me he did not even know who that person was. He further told me not to waste my money on wood cleaning since doing it myself with a mop would be the same. Regarding duct cleaning, he told me they only cleaned where they could reach and that nothing was blown through the entire system. The tile cleaning did not remove dirt or grout stains and I wound up mopping myself the next day. I was eager to have a great job done because I had a tenant moving in and really couldn’t have them come back. BIG MISTAKE!!! They did a terrible job and when I tried to question it through a cc complaint, they refused to do anything about it. Don’t waste your money!

I hadn’t heard from the company but I called again today and spoke to Lacy to express my dissatisfaction with most of the services performed. She acknowledged that the fabric chairs should have been vacuumed and cleaned with a wire brush to pull all dirt and hair out. And we agreed that it didn’t sound like the dryer vent was cleaned, She is sending a Sr. Tech out tomorrow to completely redo everything that was done yesterday. I am very satisfied with her response and will hope that everything is resolved to my satisfaction tomorrow. I will give a further update then!

Not good! They didn't response to my concern until I posted my comments on Yelp!

Because of the great warranty program, I can have the come out a clean any room I want for $4.00/room. I am cheap so I love that.

Kiwi called the day before to confirm, then called 10-15 minutes prior to arrival to make sure I was home. Technician arrived just when Kiwi worker said they would. Technician introduced himself, asked to see where the cleaning would take place, wanted to know if I had a particular stain or problem area that he needed to pay special attention to and then he went to get his equipment. He pre-treated the carpet, cleaned the carpets and then he raked the carpet. Before he left, he asked me to look around to see if everything looked good and was done to my satisfaction. It absolutely was and then I paid him by credit card and he thanked me and left. I have used Kiwi carpet cleaning for about 6 years and they have always done a wonderful job. One time after a carpet cleaning, some spots they had cleaned came back the next day so I called them and Kiwi sent someone right out and they redid the carpet and didn't charge me. Kiwi gives great service, they are top notch and I have recommended them to all of my friends who have used them and been very satisfied.

Yesterday, they delivered the rugs back that they had picked up about a month ago. They are a little expensive.

unknown

Great service. Good price. Reliable and punctual. 1 year warranty on service!

The service was great! The technician was prompt and friendly, and he explained how the pet deodorizer worked. We have four dogs, and after the pet treatment, our house smelled great. I would highly recommend Kiwi. The best part is the carpet cleaning is now covered under a warranty for a year after the initial cleaning, which makes routine carpet cleanings more affordable.

They took one out to clean it. It took several days and they brought it back. I was not satisfied and I called them to let them know that. They then let me know that whenever I was available they would come back and take care of that cleaning; which they did free of charge. They also did repaired 2 carpets fringe. They were able to repair that the first time. They also cleaned 2 couches for us and did a good job. One of the couches was really dirty and they were able to get a black stain off one of the arms.

They were on time, but once the work began, he was done in about an hour. He didnt seem to spend much time actually cleaning the carpet. He moved no small furniture so some areas didn't get cleaned at all. The carpet looked OK when he was done considering it is 10 years old. I plan on taking advantage of the warranty program and have them out several times over the course of the next year.

It was a debacle! First I don't believe they have any idea how to clean concrete. They came in with equipment that, in the end, just smeared the dirt around. They came back twice to no avail. You'd think it would be not so complicated to clean a floor! At one point they used a mop that I had to make them take out of the house because it reeked of dirty dog. But this was only the beginning. The air duct cleaning is a SCAM! They had equipment that appeared professional, but all they did was take a hose and run it through my ducts as far as they could reach. Yep - arm length. I went in after them and wiped out more dirt with a rag! Also, the method they proposed can tear up your ducts. My A/C guy was there when they were servicing my system and told me they strongly recommend against this service. Here's where things got interesting. Because they had left me with filthy floors and had done nothing in the way of getting my ducts clean, I wanted a refund. The run around began and after 7 phone calls over 4 months (including their customer satisfaction manager having her asst lie to me and say she wasn't there - professional). I was told I was approved for the refund, then a myriad of reasons for not being able to process it. At one point, they told me they didn't have they money to refund me because there were payroll issues. I eventually filed a claim with the Better Business Bureau and received my refund in less than a week after the complaint posted. Just to add some info, I have never requested a refund from a service provider, nor had I ever filed a BBB claim. I have no idea about their ability to clean a carpet since I had none, but I would not, under any circumstances, use them for duct cleaning or hard floor service.

My friends child stayed the night and had an and quot;accidentand quot; on our new $4k couch. Let me say I was devastated and I called Kiwi Services to see if possible they had a solution. The woman I spoke with on the phone was very understanding, and extremly helpful. She advised this is more common then you would think and they could take care of it! She immediately set up a free estimate for the next day 10/8/2013 and Jude Afsonyi ( hope the spelling is correct ) came to my house within the time I was provided. He was extremly friendly,professional, and also empathic to the situation. He introduced himself and made me feel like he really cared about my couch and that he was going to take care of the problem. He cleaned the couch and cushions within an hour. The entire experience was fantastic! Kiwi Services has amazing employees that work for them and the service was affordable ( especially since the couch company quoted an outragious amount to replace the cushions ). I couldn’t have asked for a better experience

Great deal with their warranty carpet cleaning. Very professional and friendly. Love that they use all natural carpet cleaner. Will definitely continue to use.

On 4/24/13 I contracted with Kiwi Services to clean my carpets. The individual who showed was not trained and not very professional. He did not come with the proper equipment and that which he had was not the standard equipment used by one of their technicians. Once he comleted cleaning the carpet I asked what had happened since their were several spots where he had burned my carpet with his power brush. He stated they would be alright the next day. The next day you could tell he had destroyed my carpet. I called Kiwi, Austin and Joey, the Austin area Manager, arrived and looked at the carpet and admitted that the proper prodcedures to clean the carpets were not followed and that the carpet had to be replaced. I then was turned over to Summer DeLavan, Resolution Department, and she had her carpet representative come and inspect the carpet and give her a price for replacement. He also stated that the carpet was burned in several areas. She then asked me to get a quote on new carpet and I did with the company who had installed the present carpet. She has also stated that she got additonal quotes to show that the claim amount was properly documented. After all of this she stated that all she had to do was to get the claim approved by her boss (the owner) but she stated it could take weeks. I believe I have been patient with these people and I also asked for my money back and they stated if I asked for my money back the claim would be denied.

I called Kiwi Carpet Cleaning to clean 3 rooms and the hallway. They cleaned and scotchgarded the carpets. They did a good job.

These folks are great! They're a local company and have been in business over 20 years. When I asked questions over the phone, they were kind, thorough and went that extra mile to meet all my needs. Their price was extremely reasonable and there were no and quot;last minute surprisesand quot;. They came on time, even though I had only been able to give them short notice and we are not an easy address to locate. The apartment we needed cleaned was in an old building with extremely dirty vents (3 inches of material clogging it throughout the system) and they cleaned all the ducts, powerwashed the vent covers, cleaned the HVAC and treated the system with a mold inhibitor which is used in hospitals. Their work comes with a 2 year guarantee, so if any mold shows up, they come back out and treat it for free! Their technician was both professional and friendly; great to work with. We were in the midst of a terribly hectic work schedule, moving deadlines, and trying to coordinate movers, repairmen, landlord and employer requirements; getting the ducts cleaned and mold treated was a crucial cornerstone of our situation. Kiwi Carpet Cleaning came through with flying colors!

Good work and responsive company.

They were pretty good. They came when they said they were going to and they did a really good job cleaning the carpets.

Went very well. The touch-up cleaning covered all the heavily traveled areas and spot cleaning that was needed.

I set an appointment for a certain day and time frame. They called and confirmed a few days ahead and then never showed up. No call, no response. I left a message on their phone and still have not heard from them days later.

I spent around $150 on that work. They were really good with good service. Their support plan is a good plan where I pay for the first cleaning and sign a contract with them. Their cleaning for the rest of the year is minimal. I think if there are children in the house, it is an excellent service. I would recommend them to others.

The cleaning was very good. The carpets look brand new smelled fresh. The deal with Kiwi is that for the next year they will come out and clean the carpets again for only $60. We'll do this 2 or 3 times a year to keep the carpet looking good.

They punctual, easy to work with and professional. I would recommend them to others.

This is NOT a steam clean. I have been unhappy with the steam cleanings I have had in the past. The last time, the carpet didn't dry for 3 days, and the moisture brought up every stain I've had "removed" in the last 10 years! The Kiwi method uses very little cleaner, and a giant rotating buffing pad. WOW! My carpet is the cleanest its been in years. Almost every stain is gone, including a large dry erase stain that I was unable to remove with the best products! The rake that they use did a very good job of improving the worn areas. I wish I had taken before and after pictures; I am very pleasantly surprised!!