"Excellent service. Zoom responded to my call promptly and had someone to my house the same afternoon. The person who came was thorough, professional, and helpful. He shared a detailed evaluation of our pipe from the house to the street, and adhere to all of the current mask/distancing protocols. I was thoroughly impressed."

"Jeff, Rob and his crew were exceptional They answered all of my questions even took the time to show me how things worked. They installed a water catch basin and sump pump to replace our smaller 25 year old equipment. Jeff suggested a better pump They were meticulous in their work and cleanup except for the new pump you would not even know they're there. I would recommend ONCE&DONE for any of your waterproofing needs Thank you ONCE&DONE"

"I felt so confident in my salesperson’s level of knowledge & level of sincerity that I didn’t bother getting other quotes. This is rare for me. The salesperson, Dave Shiflette came out for an initial visit & advised me to address external gutter & drainage issues before addressing it from the inside. He advised me to first try to keep water away from my basement before spending money to redirect it away. This earned my trust- big time!!! I addressed the above ground issues & still got water in my basement. It was time to admit defeat, accept that it was due to hydrostatic pressure (water coming in below underneath foundation), and call in the experts! The crew was great! The foreman updated me during every major step. Things were clean for the most part. I don’t hold the crew responsible for dirt & minor mud because they had to go to/from mud due to recent rain. Still- There is room for improvement on the dust area. I felt so confident in my salesperson’s level of knowledge & level of sincerity that I didn’t bother getting other quotes. This is rare for me. The salesperson, Dave Shiflette came out for an initial visit & advised me to address external gutter & drainage issues before addressing it from the inside. He advised me to first try to keep water away from my basement before spending money to redirect it away. This earned my trust- big time!!! I addressed the above ground issues & still got water in my basement. It was time to admit defeat, accept that it was due to hydrostatic pressure (water coming in below underneath foundation), and call in the experts! The crew was great! The foreman updated me during every major step. Things were clean for the most part. I don’t hold the crew responsible for dirt & minor mud because they had to go to/from mud due to recent rain. I felt so confident in my salesperson’s level of knowledge & level of sincerity that I didn’t bother getting other quotes. This is rare for me. The salesperson, Dave Shiflette came out for an initial visit & advised me to address external gutter & drainage issues before addressing it from the inside. He advised me to first try to keep water away from my basement before spending money to redirect it away. This earned my trust- big time!!! I addressed the above ground issues & still got water in my basement. It was time to admit defeat, accept that it was due to hydrostatic pressure (water coming in below underneath foundation), and call in the experts! The crew was great! The foreman updated me during every major step. Things were clean for the most part. I don’t hold the crew responsible for dirt & minor mud because they had to go to/from mud due to recent rain. There’s a bit of improvement to be left in the dirt/dust area, though. It’s my only gripe. I did have to run my shop vac through furniture & other materials throughout two floors affected. Again- we did have rain beforehand, but we did provide a clear clean driveway access to minimize dirt entry into our home. On to more important matters… It rained for 4+ days about 7 days after our install. We’d normally get about 200- 500 gallons of water in our finished basement during such a storm. We got zero water puddles above ground during the storm!!! I did panic because no water made its way to the sump pump well, while we got a few wet spots on the above-ground area. These “wet spots” were just damp areas in the concrete. They weren’t puddles of water. I panicked & sent messages to our salesperson. He forwarded to management. They sent out their most experienced foreman who determined the the system was working (after testing & showing me a live result with a water hose pumping water through the area of concern). The verdict: concrete takes 30 days to fully cure. The spots haven’t cured yet! I was so relieved!!! The system works! My days of torture in the basement are over! My instincts to go with the salesperson were right!!! I’d like to thank Jay for assuring me that they are a family business that cares about clients, cares for their customers & STANDS BEHIND THEIR PRODUCT!!! I give these guys a perfect rating!!!"

"All the work was done according to our contract and crew of four men stayed until everything was completed, about 6:30 pm. Installed interior French drains and sump pump. They worked together well and quietly, leaving work areas free of debris and dirt/dust at end of project."

"This company was very organized from estimate to installation. The men they sent to complete the job: Caleb Haywood, Christian Garcia and Noah Jones were AWESOME. They worked on our job for a long time and they were professional from the minute they got here to the minute they left. They encapsulated our crawl space and it looks so so good. They cleaned up the yard and everything so well there was not even a tiny piece of material left. We would recommend the company and these installers to anyone which is rare anymore! Great job guys … thank you."

"Disabled and needed emergency leaking pipe repair. They came out same day and did the repair quickly. Highly recommend for any plumbing needs."

"Taran from TWR Plumbing is excellent. I have used him for both commercial and residential jobs and have always received excellent service and professionally completed projects. We have had water heater replacements, emergency call outs for a leak and a complete rework of plumbing lines that a previous contractor had installed incorrectly. I highly recommend this company and have them as my first call for all my needs."

"Chris and Dan at basement Gurus were terrific to work with. My finished basement was a long term disaster with must and mildew in my walls and carpet. We no longer wanted to spend time there. I had a team of 12 guys come and do an excellent job in installing my French drain and a full perimeter pressure release system with two sump pumps. NO more water! Then Kurt came and refinished my basement so it was a complete job done through Basement Gurus. See the beautiful result below. I couldn't be happier! As a pastor, I was looking for honest men to do quality work! These guys were terrific!"

"John was great! He immediately responded to my inquiry and was able to get to my house and complete the repair within a couple hours. I was blown away by how quick and efficient he was! I was very happy with his work and would definitely hire him for any future plumbing needs."

"Actually in two parts, immediate repair and long term. First part is done."