RJ Groner Co Heating, Cooling & Plumbing
About us
R.J. Groner Inc. is committed to offering high-quality plumbing, heating and air conditioning services in Stroudsburg, PA, and the surrounding areas. Our company has been serving the Monroe County area since 1949. We’re a heating, air conditioning, and plumbing service team that is dedicated to keeping your home as comfortable as possible. Our company is BBB A+ rated, EPA certified, and we’re also a member of the ACCA. We’ve even won many dealer awards for the exceptional quality of our work. It’s all part of what makes us the right choice to handle all of your home comfort needs.
Business highlights
Services we offer
Plumbing, cooling, geothermal, heating, installation & maintenance, installation & maintenance., service, water treatment, well pumps
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 6% |
"Thank you for the 5 star review and for trusting R J Groner for your home service needs!"
"Thank you for choosing R J Groner"
"This is a true statement. We require a credit card number for all new customers to hold your appointment. We explain to each new customer that we will not charge the card unless you authorize us to do so. The customer has the option to pay by cash, check or credit card when the work is complete. After the work is complete we will shred the credit card information for security purposes."
"Thank you for choosing R J Groner"
"Thank you for choosing R J Groner"
"Thank you for choosing R J Groner"
"Thank you for choosing R J Groner!"
"Thank you for choosing R J Groner!"
"We installed the unit 6/19/2009. The total cost was $4850.00, not $100,000. In June 2011 we found the system was low on refrigerant while performing maintenance on the system. The customer was only charged for the refrigerant $156 and was not charged labor. During winter 2011 maintenance we found the control board was stuck closed and replaced the part under warranty. The customer was charged $198 for the labor which is not covered under warranty after the first year. A week later the customer called into emergency service for no heat. Our technician went out the same day, hit the reset and the system was working fine. We did not charge the customer for the after hours emergency call. The customer called two days later for no heat again. We sent another technician out who found a clogged oil line. After clearing line he found the solenoid coil needed to be replaced. We scheduled to replace it on 11/2/2011 but the customer cancelled the call. We have not heard from this customer in almost four years. The last contact was 11/2/2011. The total repair cost to the customer was $354.00."
"We found that the ductwork was a poor design for proper air flow on both floors. The customer asked what the options were and we quoted her for an additional thermostat, or to redesign ductwork or replacement with a new system. The only cost to the customer was the $95.00 diagnostic fee, not $8000.00 and we did not even receive the $95 from her as we were given an invalid credit card number. I tried calling the customer numerous times since February to receive payment but my calls are not returned."
It didn't go well. I joined Angie's List to find a recommended plumber who could test my water, make treatment recommendations, and do the work.
I contacted RJ Groner via Angie's email for the company explaining my situation on January 16. The company was punctual in getting back to me advising I call and schedule to have a plumber test my water for $95. I spent the next two days calling a wrong number that the company gave me to contact them. (They did later apologize.)
The plumber came out on January 29 to test the water. I have never seen someone test water without running the water for a bit. He took the first water out of the tap. It only took a few minutes. He left telling me someone would contact me with recommendations.
Now, it is 19 days later, and I have still not heard from anyone at RJ Groner. In the meantime, I have had another plumber in to test my water. (He ran the water a few minutes to get an accurate sample.) He has made recommendations, and I have scheduled the work. I won't be using RJ Groner.
I guess I chose RJ Groner because of their good recommendations and I hear their radio commercials all the time. I plan to install a Generac Generator at some point in the future. RJ Groner is always talking about their Generac reputation in their commercials, so I figured I would give them a try with the water issue first. Needless to say, they won't be installing my Generac either.
FEBRUARY 18, 2015
I heard back from Nancy at RJ Groner. She said they mailed a recommendation on January 29th. I never received it. I only wish they had followed up with a phone call soon afterwards. Since I have decided to go with another company, and because of the communications problem, they have decided to waive the $95 water testing fee. I thought that was the decent and nice thing to do and thanked them. I revised my letter rating and now consider this matter closed.
"An estimate was mailed to [member name removed] the day after his water was tested with a complete report. [member name removed] stated that he did not receive this and contacted another company before letting us know he did not receive anything from us. He did not want to cancel the arrangement he made with the other company and we respect that decision. He was not charged for anything by our company for the diagnostic work."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
1 Katz Rd, Stroudsburg, PA 18360
Get our Angi-powered app
