Get matched with top fireplace pros in Rutledge, PA

"The company rapidly responded to the service request and booked an appointment with me in a timely fashion. Technician, John, arrived on time and did call 20-30 minutes prior to arrival. He was polite, profession and respected the property. Quickly diagnosed the issue and provided me with several options after showing me and explaining the issue with the fireplace. Fortunately the parts were in his truck and he was able to quickly effect a repair. Everything was cleaned up and he even cleaned the fireplace glass insert (this is a natural gas fireplace). I am very pleased with this company's professionalism from start to finish. I will be keeping them on file should another issue arise. Thank you Chimney Experts for your assistance!!"

"Alliance Chimney came and replaced my chimney liner this week, and I had a great experience with them. They offered me a reasonable quote, and when the job became more difficult than they expected, they didn't charge me anything additional, and they handled the job incredibly professionally. I'm very satisfied with the work they did."

"The guys at Platinum Pro were so professional! I could not be happier with the job they did! They were on-time, completed all the contracted work, worked so fast and efficiently, did high quality work, and then cleaned up the whole area immaculately. I would recommended them to anyone over and over again! I was so impressed! They definitely exceeded my expectations after having other work done on my house."

"I badly needed brick pointing in my yard, tedious and in a close area. Was delighted to speak to George who assured me he could handle it, he went above and beyond even taking care of my awings , it looks wonderful . I can't say enough good things about Platinum Pro Chimney there work ethic is phenomenal I highly recommend"

"good service, provided education as well."

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"Friendly and knowledgeable. Called ahead and showed up on time. I had questions and he took his time to answer. 100% satisfied. "

"We’re enjoying the heat and beauty of our new fireplace as I write this! Chimney Cricket supported us through a tough series of errors caused by manufacturer’s lack of support. Finally they were able to locate the errors and get our beautiful new fireplace up and running. My only word of warning to folks considering installation of a new fireplace: make sure the model you select has a track record of easy installation and servicing, and that the manufacturer is known for standing behind their products."

"Excellent. Great service. Thanks!"

"Joe did a wonderful job getting our gas fireplace up and running. He was able to get the model number so we could download a manual. He rearranged the logs very nicely and made a few repairs. He also reminded us to keep our carbon monoxide detectors up to date. He was very nice to work with and did a great job."