Chimney Cricket Inc

We’re enjoying the heat and beauty of our new fireplace as I write this! Chimney Cricket supported us through a tough series of errors caused by manufacturer’s lack of support. Finally they were able to locate the errors and get our beautiful new fireplace up and running. My only word of warning to folks considering installation of a new fireplace: make sure the model you select has a track record of easy installation and servicing, and that the manufacturer is known for standing behind their products.

100% recommend. Everything went smoothly. They were on time, repaired our chimney and masonry, explained everything they did along the way and were super professional. They also took care to cover the area they were walking through in the house, and cleaned up well after each visit. They were very friendly and courteous and sent us back photos of our before and after. Can't wait to be able to use our fireplace when it gets cooler out!

chimney Inspection and ceramic lining application

We needed to repair broken tile between the top of the chimney and the metal cap. The team arrived on time, evaluated the damage, provided a written proposal, performed the work and provided before/after photos.

Excellent work - thanks so much!

prompt, efficient

We've used them twice, for chimney and dryer vent cleaning. Punctual and professional, they completed the work quickly and gave helpful advice. I plan to keep using them for regular cleanings.

They were one of a very few companies who would do this type of work. They were very professional and kept us informed of changes in their schedule.

I had contacted Chimney Cricket and passed them on to my Parents to have work done on their house in Oct. 2016. I am writing as I have just purchased the neighboring property and have had an opportunity to review the documents my father has and to inspect the "work" that was done. Initially Chimney Cricket was very responsive and prompt. A proposal for the stabilization and repair of the shared chimney, stucco restoration and the installation of a chase cover was signed nov. 2016 and a deposit made. As the work was being completed the technician collapsed a section of the Chimney into the flue. rather than remove the debris and remaining section of the chimney, the technician pushed the rest of the debris into the flue and continued the stucco flex application and chase cap. My father was not pleased with this development and expressed that at the time. in January 2017, my father was able to go up to the roof and inspect the stucco flex application and "repairs" to stabilize the chimney. at that time the stucco flex was observed to be inconsistently applied, inconsistent application, use of stucco flex to "repair" gaps that were part of the contract for repair. Cracks in the stucco flex were observed throughout and the chase cap was only partially secured. Chimney Cricket was contacted and they replied that it would be repaired in the spring of 2017. in June 2017 my father was called by a technician stating that they would be at the house in 10-15 min. the visit was declined as my father was at work. It was requested that 24-36 hour notice of visit be provided so that he could be on premises to observe the work being done. the technician hung up on him. Chimney Cricket was again contacted via email in Aug 2018. there was no reply. They were contacted in sept 2018 and again there has been no reply. I have since taking ownership of the neighboring property at my own expense, removed the debris that was thrown into both my parents inactive flue and the neighboring flue. It was also necessary to cut a whole in the chase cover in order to vent the ACTIVE FLUE from neighboring property. The previous owner had certified that it was not an active flue, I am VERY surprised that the technician did not visually verify that claim seeing as he could have KILLED THEM AND THEIR NEIGHBORS, my parents.

The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up.

Very well. Team from Chimney Cricket arrived right on time. Without being asked they used covers for their shoes and put down pads to protect the floor around our fireplace. Since we were interested, they explained what was happening before they did it and kept us informed on their results. Pricing was very fari We will definitely hire Chimney Cricket again.

Everything went smoothly. They were on time, cleaned the dryer vent, fixed the vent-to-dryer attachment, and cleaned up. Then, they showed me what they did. The dryer functions more efficiently now.

Very well. John did a good job of cleaning and made me aware of a bad creosote condition and sent me some information on ways to resolve the issues.

I would HIGHLY recommend Chimney Cricket. I thought the price quote was a bit high on the front end but when I actually saw how extensive the work was it was money well spent. Phil and Brooklyn showed up right on time, were very professional, worked for 8 hours straight with normal breaks and kept the area as clean as possible as they went. Phil told me he has been in this line of work since 1990 and it was obvious he knew his stuff. On the front end Peter and Ginger did a great job with the appointment setting and flexibility that was needed negotiating the contract. I had been using another fireplace company for 10 years who stopped returning calls. Glad I stumbled upon Chimney Cricket on Angie's List. All in all this company has my full endorsement.

Very good communication. Punctual. Professional. Fair price. Very clean; didn't dirty anything up in the house. No hard sell on any of their other products.

When cleaning my stovepipe and chimney they discovered that I had had a fire in the chimney. They told me that before I used my woodstove, I had to have a liner put in so it would be safe. Also I needed a cap on the outside of the chimney to keep out rain and critters. They were courteous and professional and answered all my questions.

Very informative

They were professional and helpful in explaining the issues that were found.

Work was timely, well carried out, and property left clean.

Chimney Cricket is awesome and the only team you should use for your chimney and dryer vent issues/repairs. Bob is fabulous and explains in detail the process and repairs. The team who did the work (June 1st) was great too. The office staff (ginger) is great at scheduling and keeping you posted in the event rain delays the outside work. I can't be more happier to have found them to fix my chimney and replace the dryer vent.

As expected

Chimney Cricket has been servicing our home for 20 years. They are responsive to our needs and keep us informed of what we need to do to keep our systems in good working order, without overselling or scare tactics. Their technicians are meticulous.

Smoothly. Very prompt, courteous, & professional.

very well. They did the job and stuck with the estimate

great work