Best sump pump installation pros near Rockledge, PA

"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"Replaced the sump pump with a sump pump interconnected with a battery back up additional sump pump. More expensive than expected but overall did a good job."

"Hired the Basement Gurus to install a sump pump in my basement where I been having a ton of water pouring in the corner ground level in heavy rains for years. We had so much rain the last two weeks and not a drop/ couldn?t be any more pleased"

"Great and very fast plumbing service"

"They did a good job. The only thing was about asking me for the power cable to the sump pump - it was setup but without a power line"

"We had major plumbing issue in our basement and sewage system. Tim from Valdel Plumbing was very professional, friendly, and knowledgeable. He offered great options, and fixed our issues promptly. Also, Tim (Valdel Plumbing) installed a new laundry sink. I would highly recommend Valdel Plumbing, for any of your plumbing needs. Make sure you Ask for Tim."

"Steve Ault clearly explained the reason for our gurgling sinks and incomplete flushing of a toilet and then fixed them by clearing the sewer line. He cleaned up the area perfectly. He also replaced a malfunctioning sump pump with a new one with new piping. After the work was done, he explained what he did and showed us how to monitor the sump pump. He also clearly advised us about another potential problem that concerns us - a main/meter shut off valve. There was no high sales pressure. Steve seems very knowledgeable and competent and we plan to call him in the future for our plumbing problems. Without our asking, he gave us a senior discount and waived the dispatch fee."

"On the price, I don't, but it was also reasonable. They had also installed a water heater like a year before, reasonable. For sure they're a good service provider, any issues I have with the HVAC or my water system, I'll go to them. They clean up behind themselves; I don't have to do much."

"Dry Tech replaced an aging sump pump system in my basement with a new system and a water powered back-up pump. They did a beautiful job."

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We bought an old twin house in Mont Clare that had radiators and a old oil burner in the basement, no duct work.  We had four companies come out to our house and most gave us super high estimates and I think they were scared to take on the project.  Matt came out and gave us a fair price.  He was on time, very knowledgeable.  Chris came out and worked the design, very easy to work with, also very knowledgeable.  Both Matt and Chris use to install HVAC for unique, now they are in sales and design, which is something I really appreciate as a customer.  Brandon came out with his crew and did an amazing job.  Again, everyone in this company is super knowledgeable.  We were having gas installed to our house around the same time, and the guys from Unique were in contact with the gas providers making sure everything was running smoothly.  I never hire anyone for anything, I do everything myself.  I would highly recommend Unique, I would use them again, and the over all experience was great.  The system that they installed was everything that we wanted.  Great Job Unique!

 

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