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"It went well"

"Brian sounded annoyed and stressed when following up on a work order for my significant others property. Since my significant other has been staying with me, anytime he called the plumber we have been told that he will "get there when he gets there" with no time estimation or time frame to look for. Due to a death in the family the week the work order was placed (Feb. 8th 2021), a delay in response was apparently the cause of him not calling or scheduling time to fix this property. The plumber stated that originally he was denied entry to the property, which was untrue because he waited all day on Tuesday Feb.9th for him to show up. I understand the snow has caused all sorts of havoc and everyone is delayed but my significant others home is uninhabitable and he can't use the restroom without sewage flowing into the bath tube, can't wash dishes without the sink filling up and not draining/causing sewage to go into the restroom, or shower because of the nasty sewage in the bathtub/shower. It has been frustrating trying to schedule a time due to the plumbers lack of response and busy schedule. I am very disappointed in the response time and hope that our encounter when he eventually comes to my boyfriends property is more pleasant and productive. (My boyfriends address was used while setting up this account. He has been staying with me for 2 weeks in Mechanicsburg due to this issue)."

"They are scammers! Stay away from this company. I had no hot water so I called this company. I asked them if they worked with electric tankless water heaters. They said yes. They got to my house fast. We went downstairs to the heater and he didn’t know how to get the cover off. For a few minutes he tried with no success. He then looked around at my other plumbing in the same area. He pulled out my clogged water house filter for me and turned on bypass. He told us to try the water and it got hot we were happy. He told us that I could get a new filter from Lowe’s. Which I did get the filter and put it back in myself. He also looks at my water softener and brine tank. He unplugged my softener tank and basically said he didn’t know what it was and that I didn’t need it. I just bought this house so I’m learning this stuff myself. I knew nothing at the time about anything in my basement. So when he unplugged my softener he told me most people buy crazy s*** to be over protective. He then offered to take a water sample so I agreed. I told him that I have well water that I definitely know we need to have a softener system. So I start to do my research and my electric tankless hot water manual said this type has to have good quality water or could damage it. Hard water could potentially damage my pipes as well. Back to we have hot water now, we got the water sample, so now he’s back trying to get the cover off my heater. He had to call warranty number to figure out the cover. He couldn’t get through mean while we’re sitting in my kitchen for more than 30 min. He told me he didn’t work on these types of heaters. He knew more about gas heaters. He did know it needed to be flushed but told me I didn’t have the valves installed to flush it. That he would get back with part prices. I said ok thank you. Never got to service my actual heater or even get cover off so they left. When they left we left to get a filter. Get home no hot water. I called them no answer. So I tried another company. Next day the office called me back with pricing for the valve service kit. They said just for parts would be $230 not including installation. I then told the lady how I lost my hot water again and wanted to know if they could replace my heater instead. She put me on hold to ask the owner. The owner said no that they don’t replace my type of heater. Then they email me a bill for $222 for not even getting the cover off my water heater and taking out my whole house filter, and water sample. I called them back and asked them if I could talk to the owner. He got on the phone and told me my type of heater was junk. I asked him why would he send someone to my home if he didn’t replace my type of heater. Water heaters always need to be replaced 10 years or not. He said because he can offer me better heating options. Told me I could put a propane tank in (thousands of dollars mind you) add gas lines into the house and get a gas tankless heater. If I wanted estimates or other heating options I would’ve called for that. I specifically called them for ELECTRIC Tankless water heater. He refused to reduce the bill. $222to take out, not even replace a common filter! The did absolutely no work to my home. They are crooks got in the door to charge for something they knew they didn’t know anything about. They could have potentially caused more harm to my house If I didn’t do my homework and learn about my setup. also went on Home Depot and Lowe’s website to look at service valve kits. Both sites are 100$ cheaper than their quote for parts. I feel bad for costumers who could be elderly or customers who are not aware of any of this stuff getting robbed by them. This company shouldn’t be allowed to operate. I had to contact Home Depot to get someone who actually installs and services Electric tankless water heaters. Oh and get this he also told me he was kind enough to give my h-vac a free Freon charge. LIE! Another company told me that if I needed a Freon charge that means I had a leak. ?⚠️"