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", and actually might be. We BUYER BEWARE! If you’re in the market for a pool RUN DON’T WALK AWAY FROM THESE GUYS! This company is the worst. A total JOKE. I’m just one of many- Read the reviews-, their only positive review is a phony review from their own salesman, Danny Pisaante!. All the negative reviews here should be enough for anyone to stay away but for those who want details, read on: We recently bought a home with a Wilkes pool. We needed a new liner and apparently, unlike most every other pool brand, only their liner will fit. And guess what- their liners are 5 times more expensive! But what can you do, so I bit the bullet and called them to place an order. After 4 days of leaving messages and never getting a call back, someone finally answered the phone with “hello” ( first sign that this is a shoddy outfit). I asked who I was speaking to and he told me he was the owner, Christopher. I told him what I needed. He told me that he’d pass my number onto a salesman and they would get back to me. Several days passed so I called Christopher back and told him I had not yet heard from a salesman. He assured me that he would remind “Danny” to call me ASAP. Finally a week later Danny calls me . I told him exactly what I needed and gave him my credit card for payment and he told me he had my liner in stock and it should go out the next day. Two more weeks pass, no liner, I call Danny multiple times and leave messages asking him to please just send me the tracking number. Now over FOUR weeks and NO calls returned. So I called good old Christopher the owner back and tell him very politely that I’m a bit nervous since they have my credit card info and I have no liner AND his salesman isn’t even returning my calls. So Christopher’s idea of customer service is to tell me that he is fed up with my calls to him because this is not his problem, this is Danny’s problem! (here’s the BEST part). Christopher tells me that calling him is akin to if I had a bad spark plug in my Chevy and calling GM to complain! Comparing himself to GM would actually be hilarious if it weren’t so pathetic but I think Christopher may be experiencing some demensia and if so I do sympathize but it may be time for him to turn over the keys. Anyway, 5 weeks later I finally get my liner and of course the order is wrong. Wrong skimmer box, wrong corner cover, wrong gasket. But at least the liner was correct. Way to go, guys! Oh, and just to give you an idea of their price gouging, Danny inadvertently sent an invoice that included wholesale cost of each item- Liner cost-$375.00 my price, $1,500.00, Skimmer box cost $15.00, my price- $130.00, gasket cost $3.00, my price $33.00. This kind of price gouging ought to be illegalwill see…"

"The project manager Dana was a joke, all she was worried about was getting the 57K once she had that she could care less what went on. I would not agree to pay all upfront- 50% and 50% on completion or they will do a poor job. They broke our fence and have not repaired it- it was a new fence and they hit it in 2 places in one area they bent the pole- nothing was even said about the damage until I brought it up- we were double charged for the concrete and when I asked for documentation they could not seem to produce it or even answer my concerns. We held back $500 because of the damage and threated not to complete the pool closing or give us the cover- which is valued at a lot more. Again 57K is in their pocket already-$500 does not really seem like much at all. They left a mess in the back yard and in our garage, the pool is not level it rides up on one side. I would NEVER recommend them to ANYONE. FInd another pool company these guy are really bad."

""Unfortunately, our experience has been extremely disappointing. Communication throughout the process has been poor, with long stretches of silence and repeated failure to respond to emails or calls. There was no clear follow-up on progress, and we constantly had to chase for updates. When we receive responses, they were often filled with vague explanations or shifting excuses for delays due to the weather. Timelines are consistently missed, and at no point have we felt the situation is being handled proactively or professionally. What could have been resolved with timely, honest communication and accountability continuously turns into a frustrating and drawn-out ordeal.""

"Excellent, company was quick to respond, they filled out all paperwork to be submitted to the town for building permit. Pool was removed in 1 day, hole was filled in 1 day. 2 weeks after dirt settled they came back spread topsoil and seeded entire area with no damage to our property and the grass is growing. would highly recommend them, workmanship is excellent and priced fairly."

"We had a terrible experience with Perfect Pools. After a 2 year process of building the pool, we felt that it was losing water. We let them know and we’re answered with “it’s evaporation”. It wasn’t, there a pipe blown under the pool. Of course they claim not their fault but several other contractors and engineers believe it’s been there for a very long time. The finger pointing is just ridiculous. Our original texts to them about water loss seem to indicate the same. They did not coordinate effectively with our hardscaoer and 4 years in this very expensive disaster we sit with a cracked infinity wall that they removed tile from that they agreed to fix almost a year ago. They ripped up patio tiles and railing that now is a danger to our kids and guests, the infinity edge has never been level, the spillovers just pour water on the patio and the pump blew after 2 years and had to be replaced. The deck jets have all blown twice (there’s a filter for deck jets that apparently we don’t have) and what we really want at this point is a safe, working pool. Cannot get them back to finish the work. No returned texts and their voicemail is full. Must be too much to ask after spending hundreds of thousands of dollars. Wound give them a negative rating if we could."