Perfect Pools is a Design, Build, Renovation, and Service Company. As one of the area's leading residential pool companies, Perfect Pools serves more than 200 residential swimming pool owners. Our build team will design and implement your full backyard project including all hardscapes, landscaping, pool houses, pool bars, fire pits, fire places, fire bowls, waterfalls, & more. Perfect Pools currently serves the Northern Virginia Area.
Automated Systems, Caulking, Custom Builds (to include all hardscapes, Full Renovations, Heaters, Perfect Pools specializes in 3-D Designs, Plumbing, Pump Repairs, Salt Water Systems, Weekly Service Packages, and more., fire bowls, fire pits, landscaping, pool houses, waterfalls & more)
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Number of Stars | Image of Distribution | Number of Ratings |
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71% | ||
5% | ||
10% | ||
5% | ||
10% |
"Where to begin? I’m not going to go into a bunch of details on here, but we would be more than happy to discuss this project in person with anyone who is doubting us because of this review. Please do not hesitate to reach out to us. Sincerely…The Perfect Pools Team"
"[Member Name Removed] K of Oakton was completely happy with his swimming pool after and during the process in 2019 when it was built. Why go and put a negative review in 2021 two years later? It's sad that people try to destroy someone's business for such pettiness. We have tons of emails we would gladly share with anyone interested showing that we communicated throughout the entire process of building Mr. [Member Name Removed] swimming pool. We will upload pictures of the pool build shortly. I understand the frustration with the lights. We do not manufacture the swimming pool lights. However, we were never trying to walk away from the issue. Our warranty installer provided Mr. [Member Name Removed] with brand new lights. They attempted to install but couldn't pull them properly through the conduit. Mr. [Member Name Removed] contacted us in the winter to pull swimming pool lights. It didn't make sense to pull lights in frigid water. So here we are with a negative review. Shameful."
"I'm a little disappointed that you would write a bad review. We recently moved locations to be more centralized so that we could better take care of our clients. Unfortunately with the move came complications. Comcast has to install all new lines to get internet and phone service to our location. This should be done within the next 15 days. On the voicemail box setup by Comcast it talks about this situation and asks that you leave a message as we listen to the voicemail box several times a day. Is this ideal? Absolutely not and we wish that the circumstance was different. The voicemail box gives you 3 different emails to reach out to as well for communication. You also have our Service Managers, Donnie, cell phone number to call. We received no voicemail, no emails, nor a call to Donnie about this matter. So I feel like it's a bit unfair to leave a negative review when in reality you didn't even give us a chance to remedy any issues you may have had. Grout joints at the skimmers come loose every year from contraction and expansion. This is the number one spot for leaks in all pools. We actually recommend to re-grout the skimmers throats every year because of this as the cost is so minimum to do so."
"THIS RATING IS FOR NOT BEING ABLE TO PROVIDE A BID AND HAS NOTHING TO DO FOR ANY ACTUAL WORK THAT WE PERFORMED. The work that we did do for the customer the year before was done in a timely and professional manner. I wish they would write something about that. However, with that being said, we are sorry that this happened. This client did try and reach out to us during the time of the record breaking rain we had in the spring of 2016, unfortunately everyone was forced to be out in the field to try and catch up on the commitments that we had already promised and contracted with other clients. We fully take responsibility that the communication got dropped and that this client should have been notified that we just weren't able to take on anymore work. We hope that in the long run everything worked out and that they found someone who was able to come out and give them a bid."
"As we are always extremely upset to see a bad review be posted about us, we sometimes can only do so much to prevent it. This customer was an opening and closing client that did not have regular service with us. We tried everything in our power to try and make them happy. Our opening and closing only includes up to an 1/2 hour of cleaning. We charge an additional premium charge for cleaning for a longer period. Knowing that the client was unhappy we actually sent our cleaning crew back there for an additional 1 1/2 hours to continue cleaning the pool at no additional charge. Our crew replaced broken items (not from our doing) for free to again try and make the client happy. We even went as far as letting the client know that we would provide additional free month of weekly service because of their dissatisfaction. We have provided an opening of the swimming pool, provided additional free parts, provided additional cleaning for the opening, and still have yet to be paid for any of these services. We have spent numerous hours at this residence, there is only so much we can continue to do for free. I hope that you take this review lightly upon the other good reviews we have been given on Angie's List. Please do not hesitate to reach out to us should you like to discuss this review in more detail - (703) 444-2982"
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