Colley's Pools & Spas
About us
Family owned & operated. Colley's Pools & Spas has developed a solid reputation in the Western New York, Rochester, and Western Pennsylvania areas. Our commitment to provide each customer with quality products, personal attention, and after the sale, service has made us a leader in the swimming pool industry. Additional locations - 3066 W 26th St Erie, PA 16506; 10222 Mcallister Fredonia, NY 14063. Additional phones (814) 835-0540, (716) 672-2211.
Business highlights
Services we offer
Inground swimming pools, chemicals, fiberglass. Above ground swimming pools, filters, gazebos, gunite, heaters., hot tubs, patio furniture, vinyl liner
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
65% | ||
12% | ||
6% | ||
0% | ||
18% |
winterize it because the spa pipes would most likely crack if we kept it opened throughout the winter. She quoted me $90 the first half hour and then $75/hour per man on the job until the job was fixed.
Bob Rigley called and let me know that he would be there within the hour and he was along with a younger gentleman (barely 18), who acted more as an assistant than another knowledgeable person. Bob went under the spa (it is an above ground spa) and manuevered around for awhile and eventually told me that the manifold was cracked due to incorrect winterizing. He said he did not have the part to fix it today, in fact, they would have to order the part and it might take 1-2 weeks to get it in. He also said that we could run the spa all winter with no problems and that most people do in the north. He also said that he hardly ever winterizes anyone's spa here but mainly performs installs, spa maintenance, and repairs. I told him we would think about either winterizing the spa or fixing it but would not be able to afford both. He gave me the part # and price. He quoted me $350 to fix the problem and $200 to winterize it. Though Bob did a great job, the website states that they do free estimates and I had to pay $159.05 for them to tell me what the problem is and to give me an estimate on how much to fix the problem. Yes, they told me how much it is for them to come out and look but I believed that the cost for them to tell me how it would be to fix it would be rolled into the cost to fix it like any other company does - Every service company I have worked with says $75 to look at it and diagnose the problem but if you get it fixed using us that price gets rolled over even if you cannot get it fixed that day because you have to order a part or do not have the money at that time. Not this company I found out later.
I talked it over with my husband and we decided to take the chance. I called the company on the Monday after the service call. The phone clerk could not find my paperwork for awhile. Then she found it. I told her we had decided to fix the spa and that we would like get it fixed as soon as possible as we were afraid of a freeze. She said that we had to have 3-4 days of freezing temperatures before the pipes would crack so we had time. (Really?? - we have one day of freezing temperatures in Florida or Alabama and the pipes will burst if not careful.) Anyways, she stated that Bob had to call us in order for the order to be completed and since he was off that day, I would have to wait until the next day for him to call me back. She could not even order the part until he spoke with me - I even had the part order number that Bob suggested and that did not help. So I waited. No call on Tuesday and no call on Wednesday. Wednesday afternoon, I called and was told that the phone clerk was sick and that was why I never got a call. I believe that If I had not called again then I would have never gotten a call back. This lady had to hunt up the paperwork - could not find it at first and then there was no documentation that I had called on Monday. We went through the whole process again with this woman repeatedly saying that there was a note that we "may" winterize the spa and will fix the spa in the spring. I kept telling her yes, we said that and decided to fix the spa instead because Bob said there is nothing wrong with running the spa through the winter. Finally, she said they have the part needed and that the next available appointment was the following Thursday.
Bob came out with his handy assistant again and fixed the problem. He was also very congenial and explained everything about running the spa through the winter. Fixed the problem and cleaned up any trash. Explained in detail what happened and why the manifold cracked. So far the spa is running great
My complaint is with the company not with the service that Bob performed. The low marks reflect the office staff and pricing, not the actual service performed. The actual service performed would be an "A" across the board. I don't believe that I should be charged $75 an hour for an assistant who is learning the trade (remember, they charged $75 per man per hour on the job) and I shouldn't have been charged $159.05 to diagnose the problem unless I did not use them to fix the problem. If I had known this then I would have gone to another company that was more highly recommended and cheaper. This website states they give free estimates but they do not. Also, the phone clerk appears to be not very knowledgeable about spas (or pipes in the winter in general) so she should not be giving out information. The office appears to not be organized. I am not sure that I will use this company again. It is hard to deal with an unorganized office but Bob was very helpful and it is hard to find someone who knows what they are doing and does it professionally.
"As per Member's request, I did issue a full refund for the pool opening that did not meet the customer's expectations. We at Colley's strive to satisfy every customer and will do whatever it takes to make the customer happy. Unfortunately, we did not meet the Broadwater's expectations and therefore I issued them a complete refund. On 6/5/12 Colley's went to open the Broadwater's pool that had not been open in two years. Our service technician scooped a lot of leaves and water off of the cover, but was not able to get all of the leaves off without taking the cover off. He informed the homeowner, who was at home, of this and let him know that some of the leaves would probably go into the pool. The homeowner, Member, was okay with this and the technicians continued to open the pool. Since the pool had not been operated in two years, this was not a standard pool opening. The water was very dark and it was too low to operate the equipment. Our technician did as much as he could do given the situation. Two weeks later, on 6/18/12, Member came into the store and expressed her dissatisfaction with the pool opening and stated that her pool was not clearing up. I sent the service techs back, at no charge, to add some liquid chlorine and see what the situation was. The pool was still not at operating level and therefore we could not vacuum. They added the chlorine and put in a hose to fill the pool up. Member called expressing her dissatisfaction again and demanded a refund. I apologized and agreed to refund her the money for the pool opening. I did, however, inform her what she needed to do to operate the pool. They had never had a pool before and did not realize the length of time and work required to clear up a pool that had not been used in years. Service Manager"
The gentlemen from Colley's came and informed me up front that it was going to take longer to pump out the cover than their normal pool opening, and I would be charged by the hour after the first two - which I could understand, and having no experience I appreciated being told up front. They proceeded to work for several hours, finally getting the absurdly awful cover off. Because the water level was then so low, they arranged to come back the next day after the pool had refilled.
The next day they shocked it, made sure the filter was running, and gave me a bill that was actually less than their quoted price with the additional hours. The crews were very personable, and quite knowledgeable.
I had to call them after a day or two because I was getting a lot of foam - they returned as a courtesy call and fixed an air leak in the pump seals.
My pool works now.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.