Founded 1963 • With Angi since July 2006
Service Provider Response
As per Member's request, I did issue a full refund for the pool opening that did not meet the customer's expectations. We at Colley's strive to satisfy every customer and will do whatever it takes to make the customer happy. Unfortunately, we did not meet the Broadwater's expectations and therefore I issued them a complete refund. On 6/5/12 Colley's went to open the Broadwater's pool that had not been open in two years. Our service technician scooped a lot of leaves and water off of the cover, but was not able to get all of the leaves off without taking the cover off. He informed the homeowner, who was at home, of this and let him know that some of the leaves would probably go into the pool. The homeowner, Member, was okay with this and the technicians continued to open the pool. Since the pool had not been operated in two years, this was not a standard pool opening. The water was very dark and it was too low to operate the equipment. Our technician did as much as he could do given the situation. Two weeks later, on 6/18/12, Member came into the store and expressed her dissatisfaction with the pool opening and stated that her pool was not clearing up. I sent the service techs back, at no charge, to add some liquid chlorine and see what the situation was. The pool was still not at operating level and therefore we could not vacuum. They added the chlorine and put in a hose to fill the pool up. Member called expressing her dissatisfaction again and demanded a refund. I apologized and agreed to refund her the money for the pool opening. I did, however, inform her what she needed to do to operate the pool. They had never had a pool before and did not realize the length of time and work required to clear up a pool that had not been used in years. Service ManagerAngi Certified
Romeo's Superior Home Improvements & Repairs is a full service residential construction company with a solid track record of quality workmanship and expertise in construction. Romeo Troncone is the owner and is a NY licensed Home improvement contractor with over 27 years experience in construction, and customer service. Award winning.