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"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"Very prompt and professional. Marcus and Roy completed the repair work, and additional sump drain work in a single day. Keven and Alex were very helpful in securing financing for the project. In all great job all around and we couldn’t be happier."

"Great and very fast plumbing service"

"Installed a new toilet in our powder room replace the guts in two of our bathrooms put new drain stoppers in both of our tubs and fixed the leaky faucet in our bathtub. They were very prompt with responding to my request to be contacted approximately three minutes after I asked they called they were out the following day and the plumber was neat courteous very polite explained everything in great detail and made every effort to get everything done in one day which he did All work was done I was very pleased with the excellent Quality work. I will definitely be calling them for any future plumbing needs I have."

"This job required the replacement of my kitchen drain line. They showed up on time and gave an estimate. Then they came back to do the work in a profes."

"Mike and his team were very knowledgeable, respectful, communicative and reliable. We recently moved into a house built in 1952 and never had to deal with the stress of a wet basement before. After Mike explained why my basement was leaking, it all made sense! They installed a French drain system in one day. I can now breathe easy and not stress out every time it rains! Looking forward to finishing the basement and having a gym! Thank you!"

"AWS did an excellent job waterproofing my basement with a French drain and two sump pumps. They were a pleasure to work with, and I highly recommend them."

"The company replied quickly and gave an estimate as requested. We were quoted for 2 new shut offs and 3-5 replacement shut offs. The plumber only brought 5 fittings, but he gave me the option to run to Home Depot to get more... I was also instructed to replace a hose which wasn?t leaking until after the repair, but it was easily fixed when I suggested to connect the new hose to the pipe rather than to the leaking hose. Sharkbite valves were installed. If I knew they were going to be used, I would have done the work myself. The plumber was proficient with the Sharkbites, I just expected that a pro plumbing company would solder. When the plumber left, there were no leaks, and I didn?t feel like making an issue of the other 2 valves which I wanted installed."

"Yesterday was one of the worst snow storms of the year.  
Then sometime during last night, our heater stopped working.  When we noticed it at 5:30am today, called Christian Heating and A/C and spoke with a LIVE operator. She said they would get the message at 8:00am.  Brian called back at 8:30.  He said someone would be out today between 9am-12noon.  The repairman, Charlie, called at 9:30 to say he would be here in 15 minutes, which he was.  It did not take him long to diagnose the problem, run for the part, and then install it.  He was done before 11:30!
Both Brian and Charlie were courteous and friendly.
I can't speak to the price, as I do not know what another company would have charged. 
(We also called another company.  Got a recording.  They called us back first, but could not guarantee anyone would be out until tomorrow.  So we got on their "list).
Had we had to wait until tomorrow, maybe pipes would have frozen and burst, and that would have been an additional expense and stressor!!!!
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"Bob is a great guy. He gig a titch and put a pipe to the drain to pit, a great job! It work every penny. He also helped set the pump foundation and re-connect the discharge pipe."