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"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"Zoom Drain was great !! Everything was explained by Rob on Friday when he came out. Service was provided the day we called due to hearing gurgleing in the kitchen sink when the toilet was flushed. Rob found a blockage in the drain box outside our house which he cleared. On Sunday we found that we were still having some brief water backup into our basement laundry tub when the bathroom toilet was flushed, Kyle came out that afternoon and determined that part of the issue was that the Municipal Sanitary Drain was running slow. Kyle even pulled the Municipal Manhole cover in the street to confirm that the water level was much higher than expected. He spent the time to make sure our drain was as clear as possible and even called our local borough office to inform them that the Municipal drain seemed to have a blockage. We saw a truck on our street this morning and were informed that a large grease plug was found in the municipal drain on the street next to ours. They cleared it on Sunday night and were checking the line upstream from where the plug was to make sure everything was clear. Thank You Kyle. Thank you Zoom Drain Norristown. Highly recommended !!"

"I had a leak in a water pipe in the mother-in law apartment. Tried to fix it myself to no avail. I called and left a message around 10pm. Mike called me back at 7am and told me that they could come out sometime 10 to noon. Shawn and his assistant did a great job at a good price! I will be using Gallagher's for all of my plumbing going forward. Thank you Mike"

"Installed a new toilet in our powder room replace the guts in two of our bathrooms put new drain stoppers in both of our tubs and fixed the leaky faucet in our bathtub. They were very prompt with responding to my request to be contacted approximately three minutes after I asked they called they were out the following day and the plumber was neat courteous very polite explained everything in great detail and made every effort to get everything done in one day which he did All work was done I was very pleased with the excellent Quality work. I will definitely be calling them for any future plumbing needs I have."

"Just finished having the drain serviced. Too soon to tell."

"Mike and his team were very knowledgeable, respectful, communicative and reliable. We recently moved into a house built in 1952 and never had to deal with the stress of a wet basement before. After Mike explained why my basement was leaking, it all made sense! They installed a French drain system in one day. I can now breathe easy and not stress out every time it rains! Looking forward to finishing the basement and having a gym! Thank you!"

"Extremely professional, highly efficient, best value for new installation of a French drain. They answered all my questions. From the estimate to the finished product this was an awesome experience."

"They came to do an install and did a very good job."

"The company replied quickly and gave an estimate as requested. We were quoted for 2 new shut offs and 3-5 replacement shut offs. The plumber only brought 5 fittings, but he gave me the option to run to Home Depot to get more... I was also instructed to replace a hose which wasn?t leaking until after the repair, but it was easily fixed when I suggested to connect the new hose to the pipe rather than to the leaking hose. Sharkbite valves were installed. If I knew they were going to be used, I would have done the work myself. The plumber was proficient with the Sharkbites, I just expected that a pro plumbing company would solder. When the plumber left, there were no leaks, and I didn?t feel like making an issue of the other 2 valves which I wanted installed."

"I was in need of a new water heater. When I posted looking for an installer I was contacted very promptly. During the conversation we discussed type of heater I would need and was quoted a very reasonable price . My appointment was set up with my choice of day and time and installer arrived at expected time. All work was neatly done and old heater was removed. I would certainly recommend 1-800-Plumber+Air"