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"technician was affable and competent. however initial quote was outrageous and negotiate price still exorbitant, even taking into consideration of the day of the week. 1hpur labor and $30 worth of parts does not equal $ 374"

"Jeff did the job efficiently. He was very professional and his fee was very competitive. I relied on previous reviews on him and was hesitant at first but I am glad I contacted him. Will definitely hire again."

"Got the kitchen of my dreams with unbeatable reliability and dedication from everyone on the B&B team! From the very first estimate, all pricing and process was transparent and thorough. You can tell B&B are the experts. They had so many projects to look through for inspiration, functionality, and design—it was easy to trust them with such an important part of my home: the kitchen. Organized, trustworthy, and friendly, I can't say enough good things about the owners and the guys who were working in my home. If I could give 10 stars, I would! Can't wait to remodel my bathrooms with them next."

"They did good no complaints so far. I'll let you know next month if I feel the same way."

"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"

"Nic was extremely helpful, and completed all the work we needed in a timely fashion. We really enjoyed working with him."

"Aaron did not disappoint. They had to come back as the water heater wasn't the one we needed. No issues, was prompt and professional."

"(UPDATED REVIEW)Another company referred me to Zoom Drain when I had a sudden backup into the basement. It was an emergency and the Zoom team arrived quickly. It was clear that there was a blockage (wipes — don't flush them!!!) and that the house drain and curb trap were dislocated and would have to be dug up and replaced. For the immediate problem -- unblocking the drain temporarily so the house could be inhabited -- they offered a choice of the cheaper snaking and the more expensive hydrojet treatment, which they said would leave the pipe clean. Of course I took that. It didn't clear the drain and they didn't try the snake, saying that it wouldn't fit through from inside. I paid $563 for this failed job, figuring that the clog was impossible to clear. They said the $563 could be applied to the cost of digging up and rebuilding the drain and trap, and gave me an estimate for $13,000 emergency service (or $10,000 if I could wait until the next week). Thinking it could be worth another try, I called a local plumber, Goodman. They snaked it from the inside and unblocked the clog. They said it didn't make sense to jet first in my situation and explained why you would snake first and then escalate. They charged me $165, and also gave me an estimate for the repair job that was less than half of Zoom's. Though I didn't end up using them, it was at least in line with what I now know is the normal price. The application of the $563 to a $10,000 bill would still have been around $6000 too high! Now, I want to mention that the Zoom workers seemed very nice. Maybe they're just following instructions from the company. I just don't appreciate the practices of a business that seems to take advantage of the customer's desperation in an unfamiliar situation to upcharge them and overcharge them, at least judging by my experience. UPDATE: Zoom Drain has apologized for my experience and refunded me the full charge. I have adjusted the letter grades accordingly."

"They were a pleasure to deal with. They were prompt and neat. The porch repair was done carefully and it looked great when they were finished. We were delighted with the results."

"Tom, and Gus where great., and at a fair price. Would definitely hire them again for any future work."