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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"No."

"Very professional staff, and polite. Quality work, and annual inspections ensuring everything is as it should be. We highly recommend this company."

"Chris and Joel were great, they were in and out and our water heater was rewired and sump pump wired in no time at all."

"Amazing customer service, did exactly what I needed done!"

"Everything about there work was excellent! First they were prompt in coming out to give us an estimate and kept to their schedule. Their estimate was detailed and reasonably priced (we did have other estimates and their detail was the best and their prices were in line with, actually a bit lower, that the other estimates). Their estimate was based on installing a "floating" floor which would be the least expensive way to proceed but when they started the job it became apparent that a "floating" floor would work but wouldn't be the best and they explained to me how a "nailed" floor would be a much higher quality job. I agreed and the indicated that a "nailed" would incur more costs. When I received the revised cost proposal I noted that it was reasonable in regards to the additional materials and they were willing to absorb the additional labor costs. I found this to be more than fair on their part, and very positively impressive on their part - VERY HONEST PEOPLE TO DEAL WITH. Their people came in, worked hard for long days, kept to their committed schedule, and when little issues came up they always dealt with them in a way that gave me a better quality job. Our end job looks GREAT. I don't want to redo my floors again soon, but if it happened MB Flooring would be the ones getting the job. I would be glad to let people come to my house to see for themselves the kind of work they do. If you have a choice give MB Flooring the most serious consideration. Ed O'Rourke Florence OR p.s. Note on costs we purchased the engineered hardwood and ceramic tile separately."

"This company was on top of getting the work done, provided clear estimates, and followed through with the repairs described. It was a multi-layered project that could have been confusing to track, but they made it easy."