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"SafeStreets’ alarm system is fantastic. The motion sensors, door/window contacts, and cameras work flawlessly. The home automation features are a huge plus—I can control everything from my phone. Highly recommend SafeStreets to anyone looking for reliable security."

"Last weekend had someone pry our side door open to our exterior garage and the ADT door sensor picked it up immediately. The alarm siren was loud and scared the person off. Someone from the response center called within 30 seconds. We’re fortunate that the security system did what it is supposed to. Feels like we made the right call going with an ADT security system."

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"Install was easy. Up front cost was pretty low with Angie's List coupon. Monthly price is a little high compared to competing companies. Response time with alarms is excellent. I was advised to use glass break alarms within 10 ft of my first floor windows, which we installed correctly. I asked prior to installation if having one in the kitchen would cause false alarms due to dishes clanging, etc. I was told the glass break alarms are configured to a precise frequency that alarms with breaking glass. So, not a "no", but not really an answer. Well, every time we cook dinner, wash dishes or empty the dish washer, the kitchen glass break alarm gives a warning which would sound the alarm if it was set. This has caused us a number of false alarms while we've been away due to shifting bowls or plates in our drying rack. For the first several we've had to pay our police department $120 to check the house, and I was only notified after the first alarm that there was a cheaper option for a security company to drive by to check for a break in."

"I switched from another company to Security One, they use the same equipment. They had to come out and recode everything. I simply switched because of the financial benefit. I have only had them for a few months, and I haven't had any problems with them. They save me some money every month.  When my alarm went off, they did call me."

"It is difficult to put into words how grateful and appreciative I am to Chris and his team. My custody issue (as most are) was extremely stressful but after our first meeting, I felt relieved to finally find the professional help I so desperately needed. Every phone conversation and meeting thereafter alleviated my anxiety. Chris and his team were helpful, understanding and efficient. They knew how to get the job done and they did it with warmth and compassion. I cannot say enough about CSI Secure Solutions’ commitment to excellence. Their outstanding professional expertise solved my custody issues seamlessly. Thank you CSI!"

"Initially, I was loathe to install a home security system, but there's enough low-level petty crime in my neighborhood to make me change my mind. You can buy systems and install them yourself, but I am not a DIY-er. Omniguard handles all the install and they're a local company. Plus I had them swap out some of our smoke detectors that always go off when we're cooking. These may also go off, but at least I can "hush" them with the control panel instead of standing on a chair trying to reach the hush button. Monthly cost is $49/mo. So far so good. I have set it off a few times by accident (opening a door after I armed the system), but it's easily disarmed. Also, these systems are mostly wireless now, so installation is less intrusive.
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"We like their service. We haven't had any problems. They are very good. This was the first time we've had an alarm/security system in our home. The supplier is ADT. I like that I can set my alarm every night before I go to bed."

"First the good:
The up front cost cant be beat since all of the sensors and control panel were no cost to cover 20 doors and windows.  Installation was pretty straight forward and the phone reps were fairly knowledgeable and professional.  I added a couple features like an extra key pad, siren and glass break sensors that cost aprox $350.  The extras were a little pricey but compared to the $2000 another provided quoted, it was still a deal.
The control panel is cellular based so cutting your phone lines will not effect the alarm.
Now the not so good:
The quality of the sensors has not been very good.  I have had 2 DOA when the packages arrived new and 2 failed within several days.  When I contacted Protect America they were very nice about sending me new ones, but it took weeks and a couple calls before I saw the first replacements.  The second set of replacements that arrived for the failed units ended up being the wrong sensors.  Their shipping department does not seem to have good quality control.  The next very annoying element is the wait time on the phone when you are trying to get anything set up.  I spent a couple hours on hold working through the set up the first time and at least an hour the second time when I installed the replacement sensors.
Some cautions; make sure you hide the main control panel because if an intruder disables it before the alarm has sounded for 60 seconds, the police may not be notified.  Also they only call to check if everything is ok if the alarm is not canceled for 60 seconds.  So you can not be sure if the signal is getting through.
Monthly monitoring fee is high, but since the system was intially free, even after 3 years it is still the cheaper route.
Now that I have the equipment, once our contract is expired I will find a different alarm provider that responds to every alarm.
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