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"Jose was wonderful. He was on time, worked hard, and made sure that things were cleaned up. He was pleasant to work with and very sweet. I would hire Jose again, and will hire him when I need the painting done in the stair well."

"On the painting part of the bid, he'd referenced "siding repair" as part of the painting section of the Scope of Work. However, when the crew showed up, he said "Oh! I didn't notice that these cedar shingles were in such bad shape on this side of the house. We'll have to re-side this part." I'd had multiple bids for this work at this point and all of the other contractors had noted the condition of the cedar and had included the re-siding as "siding repair." However, BT and/or his crew acted as if it was the first time they'd seen that side of the house. So I had to spend additional, unexpected funds for this work for them to continue. The overall painting was sloppy and will require lots of touch up. One of our roof sections, newly-painted deck, and a window screen were all slopped over with paint. I had to advise the subs on site to use a drop-cloth on the deck (?) As the work progressed, things began to devolve. When I provided feedback on the work, it required lots of follow up, texts/emails with pictures, occasionally having him come over to re-walk the property to show him the stuff I'd previously texted him pictures of, his response time was very slow, and when he did respond the response was often incomplete and never included all of the issues we'd previously discussed. The crew would also not show up when they were supposed to and then would show up unannounced at other times. Our downspouts had to be removed for the painting. Not only were they left off during a rainstorm, when they were reinstalled they hadn't kept track of which went where, so they had to go out and buy new sections to reinstall them. Some were reattached in reverse order so three of them now leak at the connection points because water flows out of a larger pipe that has a smaller pipe inserted into it. When his "gutter guy" came by to fix the gutters, he said there was "truly nothing wrong with the gutters" - even though three of them leak now due to the improper re installation. The insulation guy he had come over to assess the house gave a bid that was 3x the amount BT had said it would be on the original proposal, and also advised me that it'd be 3-5 months before they could take the work on. BT eventually had another insulation company lined up for this work, but seemed to want me to sign the EPA paperwork that essentially put me on the hook for any post-installation problems in terms of knob and tube wiring, lead, asbestos, etc. BT had his guy take the siding sample and get it tested for lead and asbestos (additional testing charge) but forgot all about the knob and tube assessment. So I couldn't in good conscience sign the EPA agreement without being sure. I'm not sure what even ever happened with the new front door. I was told, after 5 months, that he "had it at the office" but no plans were ever communicated to me about when it would be installed. I finally advised him I didn't want his services anymore. I've become exhausted and dispirited having to do so much follow-up with no real improvement or adequate response to the issues. I've made a request for a partial refund due to the fact I now have to get a touch-up painter and have some of the downspouts re-replaced to even bring them back to where they were before this company showed up to work. That was on Feb. 20, 2018; no response as of yet. Needless to say I'm unsatisfied with the work and this company and don't recommend them for anyone."