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"Absolutely atrocious experience with this company. Had issues with our fridge/freezer, so they sent a repairman. We had to defrost the entire unit for 36 hours, so lost all of our groceries. (Loss of groceries are not covered - it's in the fine print.) Fine - we'll get the fridge fixed, right? WRONG. Within a month, the same issue occurred. Sent another repairman from a different company. Had to defrost and lost everything AGAIN. Third time with the SAME issue in the past six months and they want to send ANOTHER repairman from a different company who, wait - you guessed it - needs us to defrost the entire unit AGAIN. With the cost of the plan ($655), each $90 service fee, and loss of groceries, we could've bought a brand new and BETTER fridge. Note: our fridge is still not working properly and we are out nearly $1,000 in Fidelity fees alone. Add in another ~$600 in loss of groceries, and we are nearing $2,000. Fidelity are crooks - plain and simple. They outsource their call center to countries where we can't understand the operators, and when you finally do get a manager on the line, they are extremely rude. We are 100% not renewing our contract with Fidelity. We may have to consider small claims court as well."

"It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price."

"I see there?s no updates on reviews so maybe there?s a different management because none of this jobs with my experience I have a NAD T778 home receiver. NAD uses inner sound for warranty work so I took my receiver there when I was having problems with my receiver. I was told it would be 12 weeks unless I gave them $75 to expedite the repair which I did the good part is NAD was fast in the response in sending replacement parts to repair the the receiver. Then about two months later, my receiver started acting up again. I took it back to them and they again told me it would be 12 weeks which at this time would?ve expired my warranty so again I paid it to be called a couple of days later and said that my receiver is fixed I picked it up was told they put everything back to factory settings and looked for updates which I had already donebefore taking it in at this point I got it home hooked it up, lasted two days and then completely blew up first time went smoothly. The second time was "

"Landmark Uses Disreputable Contractors ? AZA Repair & Brenovations HVAC Are the Worst Landmark sent AZA Repair for my refrigerator, and they left it worse than before?still not working, scorch marks from a blowtorch, copper lines sticking out, tools and oil left behind, and no receipt. Then Landmark sent Brenovations HVAC for an AC motor replacement, and that turned into exposed wires, bolts hitting fan blades, missing parts, and complete disregard for safety near my kids? play area. Both companies were unprofessional, negligent, and refused accountability. Landmark?s use of these contractors makes me seriously question the value of having a home warranty at all."