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Business Details

Phone Number

Address
PO Box 8127
Walnut Creek, CA 94596

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Description

Additional DBAs - Fidelity Home Warranty, Alliance Home Warranty Co, FNHW, Chicago Home Warranty....

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A few reviews for this pro…

1.0

04/20/2020

Our agent purchased this for us since we were buying a home with very old appliances. Our initial contact to set up the warranty was terrible, the customer service person couldn't get the details right and became impatient and argumentative when we tried to correct her to make sure it was set up correctly. A week later we decided to follow up and make sure it had gone through since we hadn't recei...

DESCRIPTION OF WORK
Fidelity National Home Warranty on Furnace repair that never happened

CATEGORY home warranty companies

2.0

07/25/2018

We obtained a home warranty from Fidelity National Home Warranty from the seller when we purchased our home in November 2017. In May of 2018 we noticed a water leak in our garage ceiling and called Fidelity National. Since the leak required that I turn off the water to the entire house, they said it qualified as an emergency and they would offer the job out to all of their subcontractors in the ar...

DESCRIPTION OF WORK
Plumbing repair

CATEGORY home warranty companies

1.0

06/26/2018

Called Fidelity 3-4 different occasions to fix our broken dishwasher that they won't replace. Every time we call, we pay $75 for them to send out a technician or plumber who doesn't fix the problem. We have lived with this issue for three years now. We called them and begged them to replace the dishwasher but all they will do is send out another technician for $75 to not fix the issue. So at this ...

DESCRIPTION OF WORK
Dishwasher won't consistently drain and gets backed up.

CATEGORY appliance repair

1.0

12/29/2017

AC broke. I called Fidelity to file claim. On hold for 45 minutes and disconnected. Hung up and called again. On hold for 30 minutes and I hung up. Very hot. Called my AC contractor and they replaced. Fidelity denied coverage becasue I did not use their vendor. Was told that they never put people on hold that long. Would never use them again.

DESCRIPTION OF WORK
Insurance coverage to replace AC Condinser

CATEGORY heating & air conditioning/hvac

1.0

12/29/2017

Temperature 90 degree plus. Baby visiting. AC broke. Home insured by Fidelity Natinoal Home Warranty. Waited online for 45 mintues to get someone from Fidelity National Home Warranty to take my call and submit a service request. Baby getting overheated. I gave up waiting for them to answer my call and placed a call to a local HVAC company who responed immediatley and replaced my broken AC compress...

DESCRIPTION OF WORK
Home warranty for broken air conditioning compressor.

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Services Offered

Home warranty, household systems & appliances.

Services Not Offered

Ask for details

General Information

Free Estimates

Yes

Payment Options

Check, MasterCard, Visa, American Express, Discover

Senior Discount

Emergency Service

Yes

Warranties

Yes