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"Heath is extremely professional. He and his team did a great job!"

"Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and apathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!"

"David was prompt and very personable! He worked neatly and did a great job with our project!"

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"I recently had the pleasure of working with Bill and Dave on a renovation project at my home. This was our most ambitious project yet, as we wanted to maximize the existing space to create an entirely new master bathroom and walk-in closet. From start to finish, the entire process was incredibly professional and stress free. Bill was especially dedicated in finding creative solutions to ensure that we got exactly what we wanted for our home. His attention to detail was one of the many impressive things about his work ethic. Not only did he deliver a stunning master bathroom, but he also successfully relocated our laundry room from the basement up to the second floor. He even managed to install new windows in our family room that had previously been windowless! On top of that, Dave has gone above and beyond by building out a beautiful mud room and redesigning our fireplace with a brand new mantel. He also put up an entirely new front porch with a roof - it’s become such an inviting entrance into our home now! Above all else, I have been thoroughly impressed by Bill and Dave's commitment to punctuality and neatness when it comes to their work site. Despite working on large projects like this one, they always take care in making sure everything is clean before leaving for the day - something that I definitely appreciate! All in all, Bill and Dave have gone above and beyond with this renovation project - it's something I'm proud of every single day when I pass through my home's front door. If you're looking for trustworthy professionals who can transform your house into something extraordinary, then look no further than these two!"

"Cristian went above and beyond for me! Super flexible, communicative and a straight forward guy. Love the paint job that was done and both Cristian and the crew were very professional."

"Amazing! They were so easy to work with and so friendly!"

"Technician was on time and very pleasant. He explained what he would be doing and got right to work. Got everything cleaned up and he was out of here in less than 8 hours."

"A+ Service, expertise and follow up. Tim came out to check water issues, identified the cause and it repaired in just over an hour. Jim from the office phoned with follow up regarding part I would need for future and informed me it would be less expensive for me to order. Class act and VERY trustworthy?? Brian / Columbus"

"10 star review for our Master Bathroom renovation. From beginning to end, it was a great experience and a fantastic finished project!! Greg and Mark and their skilled team were always professional , helpful and efficient. They stayed within budget and completed the project on the timeline they agreed to. Never felt they rushed to get done- meticulous to detail and customer satisfaction! Recommend them 100%."