Wells Septic & Drain Plumbing Repair

Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and apathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!

Driver was timely and did a great job. The cost was fair. I would them again as needed.

Taylor and Steve are fantastic, and so is Rosie. Heard a hissing noise outside basement wall where water main comes in. Water started to seep inside our basement. I shut the water off at the meter. This was 6 pm at night. Called the next morning and spoke with Rosie. Explained we had no water. She got Taylor and Steve out later that morning, along with their back hoe, and by 4 pm were up and running again. Thank you Wells!!!

Very well - very professional. Bruce Wells is great - remembers everything about our issues with leach beds etc ...

On the day it was scheduled to be done we received a call at 730am when they were supposed to be there at 8am that they couldn't do it because their equipment was frozen due to weather. We ended up calling another company that came out that same day. Would not reccommed Wells Septic to anyone.

It went very well. Bruce was knowledgeable and professional. Very friendly. Did the job well. Would highly recommend!

The driver worked quickly in pumping the septic tank. He also provided useful information about maintaining the septic tank and drain field. I will use Wells Septic for future septic and plumbing work.

The plumbers showed up, fix the problems and cleaned up.

Excellent. I have never had a septic tank before. Mr. Wells not only provided these services in an efficient and effective manner, but was very helpful in teaching me about septic tanks, their maintenance, and their function. I highly recommend him to others.

Called several times and when they did respond and set an appointment they never called or showed up. We gave them one more chance as they came recommended and did the exact same thing. Will never call again and will not promote them.

AWESOME! Taylor and his buddy were prompt, knowledgable and very fair/competitive price. Will definitely use them again and recommend them to others!!

They arrived on time, work was completed quickly without a mess. The final cost was less then the estimate. All works well!

These guys were awesome. Quick and efficient. Very informative and truthful. Price was great. New exactly what they were doing no fuss no mess.

All went well - was timely and for a good price

The driver was on time, fast and very professional.

They were prompt and professional.

Wells was Not able to do the work recommended Fischer Excavating for the job called them an estimate and time frame was given all permits were handled and the completed in a very timely manner. Fischer should be added to your list.

Fine. Very cordial and professional. On time and neat.

This is my second time using them. Will use again.

Wells Septic & Drain Plumbing Repair exceeded my expectations and completed the job as proposed. They explained before and after to make sure I understood the repair and what to look out for in the future. Definitely highly recommend them.

They were very polite and efficient. They were a few minutes late, but they didn't take any "talk" breaks so they made up for that! They were very friendly but professional. I would hire them back in a heartbeat!

Great work.

Perfect. My husband was very pleased with how professional this gentleman was. We would definitely call them again for future needs. My daughter used them and referred them to us.

Great! Very happy with the service.

Taylor was very efficent and informative. Also was able to get to the job the same day as I called.