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"Paver Patio Installed"

"It is with a very heavy heart that I share this as I have shopped at Oakland Nursery for over 10 years and used various services including over $20K of work. Last year, I hired them for irrigation and sprinklers. The manager of irrigation left last fall for Colorado in the middle of my job. He had hired a sub to do it and I have had so many problems: left holes for kids to trip in, pummeled my fence, flooded my basement, planting grass in the wrong place, left a swamp. Although that sub is no longer there, they never hired another head of irrigation. They just used a guy that used to work for the previous head of irrigation (John). In order to solve the swamp issue, he sent a guy that wasn't a landscaper to dig up my sod and put dirt underneath. The previous head had recommended this in April but it wasn't done until months later, when the sun was too hot. It was a disaster and left a hazard as the grass was dying and pulling apart leaving large crevices. My daughter and I both twisted our ankles trying to get to the other side of the yard to water the veggies. They came and put hazard tape all around, ran my sprinklers around the clock and said no one could step on it for 4-6 weeks. I was left with almost half of my backyard that was unusable for a family reunion and two birthday parties. This was very costly to my family in the midst of COVID as we were planning to have these parties in the back yard. (They had also done 10K of work before this to plant a beautiful flower bed at the back of my yard that could no longer be seen because of the bright yellow hazard tape and tall weeds. They told me it couldn't even be mowed. I would have never consented to this if they told me it couldn't be walked on or mowed. When it was mowed 7 weeks later, there were holes, dead grass and a lot of bumps. They still haven't fixed this or even sent a boss to look at it. They send me bills with finance charges even though I paid before it was done. I already paid them $4100 for this service and they are charing me over $2K more b/c the head of irrigation did not put in writing what was a verbal agreement. There is no signed contract. I understand this is my fault but I trusted Oakland Nursery and John, the previous head of irrigation. This has been the worst professional experience of my life. I will no longer be using them and am hiring another company to fix it. I also have a lawyer who will now be communicating with them. My next email is to the Better Business bureau. I have never sued another company in my life, but sadly this is my next step if they continue to send me bills and don't correct the problems."

"I was satisfied with their service. They showed up on time and did a great job."

"I ordered bulk Top Soil from Ohio Mulch based on the pictures and description of top soil on their website. When they delivered it, I noticed immediately that it did not look correct, in fact it looked almost exactly like the mulch that I also ordered from them. I took pictures of the "mulch soil" that they delivered and to date, I have called Ohio Mulch 6 times, reaching a person on 4 occasions. On every call, their customer service rep told me that they would escalate my problem to a manager and never once did I get a return phone call. They train their employees to respond to this issue as it must be a common complaint as they all said "Ohio Mulch top soil looks a lot like our mulch due to its premium blend". The fact is it looks nothing like their pictures on the Ohio Mulch website and I have been working with mulch and soil for over 50 years now and can assure you that the Ohio Mulch "top soil" was not even a member of the dirt family. Their product is bad and their customer service is worse. Please beware of Ohio Mulch bait and switch and I encourage you to go elsewhere for top soil."

"fertilization and weed control program"