About us
325 employees. Uses subs. Cost is determined by the job. Travel charges and service charges may apply. May contact through e-mail. Additional address - 4261 W Dublin-Granville Rd, Dublin, OH 43017. Award winning. Additional fax numbers - (614) 874-2420, (614) 784-7700. Additional DBAs - Acorn Farms, Oakland Irrigation, Oakland Design, Oakland Design & Construction, Oakland Interiorscapes, Oakland Nursery Inc. Additional web link - www.oaklandnursery.com. See website for additional hours.
Business highlights
Services we offer
Holiday decor (custom trees & more) (614) 268-9466, Retail garden center & nursery Please contact us directly for: Landscape design & installation, Streetscapes (exterior containers), low voltage landscape lighting, outdoor holiday lighting (614) 268-3444 Please contact us directly for: Interiorscapes (interior tropicals), paver patio installation, plant installation & maintenance (614) 268-3834 Please contact us directly for: Irrigation system installation & maintenance
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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86% | ||
4% | ||
2% | ||
3% | ||
5% |
I purchased a large palm tree from Oakland Nursery, and based on my experience and the extremely poor customer service, I will never go to ANY Oakland Nursery again.
I purchased the palm tree back in July. I had Oakland trim the tree, spray it and deliver it to my house (which costs extra). Shortly after it was delivered, a couple of branches started dying.... then more started dying. I called, they said its normal. It got to be roughly 30 days out and after multiple delay strategies on their end (to go over the 30 day mark so I couldn't return), I finally said I want a new one. Shawn was very nice and came out with a new tree and said it was spider mites that ruined the past tree and that it was not our fault. He said he sprayed the new tree and said we would NOT have any mites.
As weeks went by, the tree started dying again and I was told that it had mites (again was told it wasn't my fault) and that I would need to come in and buy a bunch of products for spider mite removal. I told them I want a new tree and they said their policy was they would only give me 1 tree and that's it! I was never told this, or else I wouldn't have taken Shawns word on the new tree and ask for my money back. I just spoke with the manager Nick today and he claimed its their policy and I am out of luck.
This expensive tree has been an eye sore for months, and the best I could get out of them was 25% off IF I want to come back and buy something by Saturday. Nick explained to me that "hey, we are out money on this too", which is extremely insulting to me given that I am out over $500 after buying a pot and other items for it.... and they are out the wholesale price of a tree.
I offered to even pay their cost for a new tree and they refused. I guess customer satisfaction and willingness to please customers is not their policy. I hope the owner reads this and decides to change his policy going forward for other customers since my family, friends and I will not be coming back.
Licensing
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