The Andersons Inc

Excellent work

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We love it and it's easy to use.  Snowblower!

I got several estimates for indoor shutters for three windows. John @ The Andersons was very prompt with his estimate and came out to measure and give advice. He was very knowledgeable. The price was half of what some were. Scott came and installed them and we are very pleased with the product and workmanship. If you are in the market for shutters call John at The Andersons.

I love the produce, bakery, and deli area,  Oh yes and the house of meats.  They are also helpful in the garden area  My husband really likes the hardware dept and feels they have knowledgeable staff there.

Overall, I am so disappointed in this project.  Here's what happened:  We visited The Anderson's General Store on Bent Tree Blvd in Columbus on August 12, 2012, with an eye toward a half-bath remodelling project.  We viewed a selection of vanities and choices for vanity tops.  We indicated we wanted them to do the work and that we would like to purchase everything for the renovation through The Andersons.  The first step in their process was to have their installer visit our home to take measurements to be sure what we selected would fit in our existing bathroom.  Tom (the department manager) also started a file for our project.  For their contractor to visit & take measurements, we paid $35, which was later credited to the labor charge.  The installer visited promptly and took measurements.  Then we returned to The Andersons and confirmed our vanity and vanity top choices, having been assured that what we were purchasing would fit.  Though we saw Tom create our file, Forrest (an employee in the kitchen & bath dept) indicated he couldn't find it.  So we had to start all over again with him.  He also gave us information regarding the sink choice that was in conflict with what Tom (dept mgr) gave us.  Forrest said that we would pay extra for the sink we wanted, though Tom said it would be no additional charge.  So we left to contemplate our choices.  Then we returned again to order the top/sink, only to be told that indeed we would not have to pay extra for the sink we wanted.  It seemed like they didn't know what they were talking about.  But, we paid for the vanity/sink and purchased the accessories as well as the labor.  The vanity top had to be specially made, so we put a down-payment on it, with the balance due on arrival.  We couldn't schedule the labor until all the materials were received at The Andersons.  So at that point we waited to hear from The Andersons for word that our Vanity Top arrived so we could schedule the installation.  We were told that the vanity top would arrive in a week or so.  That was on August 26, 2012.  The week of September 17, I had heard nothing from The Andersons, so I called the kitchen and bath.  I ended up calling a couple times because no-one would return my call.  Eventually I talked to someone about September 18, and was told that the Vanity Top had been there for a while.  I was not pleased by this, because since no-one notified us of the arrival of the top, it significantly delayed our project (our bathroom had been torn apart since August).  I went to The Andersons on September 19 and paid the remainder of the vanity top so our installation could be scheduled.  I was told to expect a call from the contractor in the next day or so and that Tom (the kitchen & bath manager) believed the contractor would be able to get to our project within a week or so.  A week and a half went by with no call from the contractor.  So I called the Andersons and left a message for Tom that we hadn't heard from the contractor.  Though Tom never called me back, a day or so after calling, I got a call from the contractor.  The work was scheduled for October 5.  The contractor arrived promptly and they were very pleasant to work with.  He confirmed that he didn't have to remove the toilet and so, since I had already paid for it, he did some additional work (patching holes, caulking seams, etc.) in exchange.  They worked swiftly and completed the project by the end of the day.  My biggest disappointment with the vanity as it pertains to the contractor and The Andersons, is that the vanity we chose actually did not fit our bathroom.  Our existing pipes were too low for the vanity base, so the contractor cut a hole in the bottom of the brand-new vanity in order to accommodate the pipes.  I did not know this was happening until it was already done.  Needless to say, I was displeased with having a hole in the vanity.  And, not only is there a hole, but the hole so tightly surrounds the trap that I'm not sure how we're going to easity remove the trap should we need to do that.
Upon my examination of the work, after they left, I noted that the caulk around the sink had separated.  So I called the contractor and they recaulked it the next day.  After that, I went back into the bathroom and realized that something looked very lopsided on the sink.  I realized that the vanity top/sink was off-center.  The left side of the vanity top was about 1/2 inch larger than the right side.  It may not seem like a big deal, but this is a very small vanity top and so that much of a difference is quite noticeable.  So I called The Andersons and left a message regarding the problem.  No-one called me back, so I went in and explained the problem to Forrest: both the vanity top and the hole in the vanity base.  We spent about 10 - 15 minutes going back and forth, with him telling me that was a correct way to do the top and me saying that can't be right.  Regarding the top, he said it was done that way on purpose and regarding the hole he said that the contractor would have no way of knowing which vanity we wanted and so he could not have known that it would not fit.  (Really?!  Then why bother with having the contractor come out to measure!)  Finally, he said that I would need to talk with Tom, and that he would have Tom call me.  Of course, Tom never called, so I called him.  He never called again, so I went into the store and talked with the store manager.  I explained everything that had happened, and why I was so disappointed with the entire project.  He took notes and said that he would get back with me in a couple days.  Though he never got back with me, Tom did call me and scheduled a visit to see the problems.  He arrived promptly and appeared displeased at having to be in my home.  He looked at the hole in the vanity and reiterated that the contractor would not have known which vanity we selected so he would not have known whether it would have fit, and he also indicated that the contractor would never have measured how far off the floor our pipes were (which would have indicated the problem necessitating the hole).  I told him I totally disagreed with him.  And that even if the contractor didn't know which vanity we ordered, The Andersons did know, and if they had compared the measurements to the vanity, they would have known it wouldn't fit.  He declined responsibility for the problem.  Regarding the vanity top, he measured it and agreed that it was uneven.  He left saying that he would call me after he researched some choices.  While he was here, I asked him why he never returns my calls and why no-one has apologized for the way this project has proceeded.  His response was that he's too busy to return calls.  He never apologized for anything.
A couple days later I got a voice mail message from Tom requesting that I should call him because he had a couple choices for me.  The next day, before I had a chance to return his call, he left me another message that he had ordered the new top.  So, I guess I really didn't have a choice in the matter.
The contractor just left my home after installing the new top.  I have no idea whether everything is right in the bathroom.  I am assuming that it's as good as it's going to be and that there is nothing I can do about having a hole in my brand new vanity.  I have never heard back from the store manager with whom I spoke more than a month ago.  I don't think they care whether I'm satisfied.
Though The Andersons is an Ohio-based company, and they have a good reputation in Northwest Ohio, where their corporate headquarters is located, I would not recommend them to anyone for remodeling work in Central Ohio.  Their kitchen & bath shop is dysfunctional at best.  Not only am I disa

They are very good and reliable, I use Anderson's for all kinds of things! The quality of the shutters were very good and they last, they are also less expensive than going with another kind of shutter.

They had set the door beautifully and I’m really happy with the door. The cost was a little more but I got the color I wanted and I was very pleased. I would recommend them to others and I would use them again in the future.

They are a big store in the town.  I have been using them for many years.  The main reason we go there is because their price is good compared to other places.

The Andersons Inc. was a good company. We didn't have any problems with their work and we still haven't.

From the purchase at The Andersens from Julie to the installation a few weeks later, the shades were as ordered, at a good price, and compentently installed.

Excellent and always helpful. There is always somone that knows what they are talking about or they will look for the assistance from coworkers.

They were helpful and they were willing to work with me. They made sure that they did the job the way I wanted it to be done. I chose them because I wanted a personal sales service, rather than being invisible in a big store. Their prices were good, too. They recommended the particular door to me and it was also one I had prior to getting the new one installed. The installation was done very well. It took them one day to install the door.

Jim Lakin proposed a WOW! remodeled kitchen design for Diamond Cabinets to replace our 42-year old layout. In a 90-minute in- home visit, he addressed our major concerns, listened to our desires, discussed possible improvements, and verbalized a new design layout. One week later, Jim presented the cabinet design detail drawings, bill of materials, estimated costs, installation schedule, and recommended an installation contractor. Then, he helped us choose specific cabinet features, color, hardware, and lighting. The cabinets and all necessary installation materials arrived slightly ahead of the forecasted schedule. The recommended installation contractor was there to inventory everything and begin the demolition per the proposed schedule. The contractor worked everyday, and all day, until the job was finished. He and his two helpers were skilled, friendly, courteous, and efficient. We appreciate their attention to the details, which make for a beautiful set of new cabinets! The surprise? Jim improved the daily functional use of our kitchen - i.e., the appliances, pull-outs, doors and drawers are where they "belong!" This only became apparent to us AFTER the installation was finished.

I get all my general products from them.

They plants were(are)beautiful.

I went into Anderson's and asked them about their laminate wood flooring. The first individual I talked to was just short of being termed an "idiot" so I spoke with an older gentleman who knew, or at least appeared to know what he was talking about related to wood flooring. I picked out the flooring and drove up into the bay to get it. It took about 25 minutes to have it brought to my car even though I was about 7 feet from the flooring. I had some questions later about something and came back and the assistance was great. They showed me how to cut the transition piece and even did it for me. Great service on the second go around.

It was excellent. The sales people at the store were friendly and helpful. There were no problems and the installers did a nice job. I got other prices and they were competitive.

We were confident when buying our new door from Andersons store because of the helpful salesman and because they handle ordering of doors on a regular basis. From the time we ordered the door until it was delivered to the store was 4 weeks, with another 3 weeks until the door was installed at our home. During the 3 weeks that our door was at Andersons store, no one noticed that the screen door we had also ordered was missing. Because, when Bob called the store to find out about it, no one knew anything about it, also, nothing was done about the missing door until we went in to inquire about its status. Another week passed and after complaining to the salesman and store manager and only getting excuses, we were informed that our screen door would not be delivered for another 3 weeks because they were not willing to expedite shipping. Because of this experience we will think twice before going back to Andersons store. However, we were very happy with Bob's work.

I AM NEW TO THIS AREA SO THEY WERE VERY HELPFUL IN EXPLAINING WHAT I NEEDED AND THEY DIDN'T TRY TO OVERSELL ME. THEY EVEN SOLD ME A CHEAPER PRODUCT THAT WAS JUST AS GOOD AND I THOUGHT THAT WAS GREAT.

The rug experience was fine. However it took several days for Anderson's to follow up on the custom blind inquiry.

It took some looking around to find someone who could make the keys, employees were scattered and no one was at the desk. This was at noon on a Wednesday.

They hire the best people. On his own time, one of the men in the remodeling section came to my home to measure something to make sure I could get the right customized part for a pantry unit in the kitchen.

The guys were great. They were polite, clean, professional, and friendly. There was a minor drip from the drain and they came right back out with no problem and no charge to fix it. We worked with Julie at the showroom and she was wonderful. They followed up with a satisfaction survey. I would highly recommend them.