Get matched with top basement leak repair pros in London, OH

"The initial work seemed OK, but it quickly became clear that there was still water leaking through the basement walls. After several phone calls, an employee returned to inspect the walls and agreed that the exterior work needed to be redone. I pointed out that plastic pipes had been left exposed in my yard, without drainage to the street. He agreed that this wasn't acceptable. I called multiple times to set up repairs. My calls were not returned. I obtained the number of Joey, the production manager, spoke with him after several attempts, and sent him detailed texts and photos. No return visit materialized. Over the course of the next several months, I called the company multiple times. They actually visited my home a total of 9 more times, but they showed up without a crew, with one guy and a shovel, or saying they didn't have the equipment for the job. Finally a single employee with a shovel appeared, unscheduled, buried the pipes, and said he corrected the plumbing from the sump pump. Unfortunately, he didn't connect the pipes, and the pop up is 8 feet from my porch. Now a fountain erupts from the drain along side the house, and gallons of water discharge along the basement wall, as well as from the pop up. The soil along the foundation has eroded, and after a rain there is standing water for days in front of my porch. This brand new problem has lead to the interior walls originally water damaged, to become wet again, and a wall that was NEVER even damp before is now soaked, and the dry lock paint has bubbled up. Recently a manager came to look at the situation, and said I would be notified of when the repairs would take place. A couple of weeks later, I called, and managed to get the work scheduled. A crew is to come out June 5th. I however, have ABSOLUTELY NO CONFIDENCE THAT THE WORK WILL BE PROPERLY COMPLETED AND DAMAGE THAT THE COMPANY HAS CAUSED WILL BE REPAIRED. After 18 months of excused, shoddy workmanship, untrained employees that have made matters worse, and now new damage, I am beyond frustrated and angry."

"Great workers and very professional"

"The entire team at Ohio Exteriors was amazing to work with. The owner and lead field tech communicated with us all along the way and was very patient with our questions. I was particularly impressed with their attention to detail and the care taken to make sure that we were satisfied. The team promptly took care of any issue that we made them aware of. They were also very gracious about taking care of an issue that was actually our fault. It is evident that Ohio Exteriors cares about the satisfaction of their customers. This is the second time we have used them and look forward to working with them again in the future."

"Dave Richards does a fantastic job. They are reasonably priced and so responsive to questions. We had a bedroom with egress window, bathroom with shower, kitchenette, family room, and office finished in our basement. It has turned out beautifully and I would not hesitate to use them again."

"Absolute WORST experience I’ve ever had with a company! They are extremely predatory and convinced my 63 year old mother that she had to sign the contract THAT DAY, and she didn’t even understand what she was signing! The first day they were scheduled to do the job, they showed up hours late, and said they “weren’t the right crew to do the job”. We then had to wait a couple weeks for a different crew to come, and when they came they said they weren’t the right crew to do the job either!! 2 weeks later, ANOTHER crew came and said THE SAME EXACT THING!!! So after 3 times of getting the runaround, I was completely FED UP with this horrible company and decided to cancel the contract. They FINALLY did let me cancel, but are demanding we still pay $600! After all they put us through over 3+ months, they had the nerve to charge us $600 for an outlet! PLEASE AVOID THEM AT ALL COSTS! All they care about is dollar signs, not about the QUALITY of their work or customer service."

"They did a good job"

"We got Greg's contact information from a friend who gave glowing reviews and we're super thankful we got that recommendation! We walked Greg through everything we wanted done and he asked questions we didn't think about and provided helpful solutions to issues we wanted to resolve in the house. He was patient and just the nicest guy all around so we were comfortable and confident he could get the job done. We completely gutted the only full bath and Greg was very planful to time up his tear down and installation so we were only without a place to shower/bathe for one night. He replaced everything (floor, vanity, toilet, tub, tile) and was very careful about cleaning up all the dust after each step. We also completely re-did our kitchen, and he was mindful about not wanting to damage the appliances and to leave the cooking areas as undisturbed as possible. He also custom made a part of our kitchen island where the microwave current sits. Furthermore, Greg did a few Lowe's and Home Depot pickups for us since he has a truck and trailer that can tow some bigger materials we couldn't get with our car. Overall, I really appreciated his attention to detail, his positive attitude, and his adaptability to adjust to new ideas and a changing schedule. He's a diligent and trustworthy person and I would recommend him to anyone who's been wanting to get work done to their home. Also an extra plus is that he's great with dogs (ours loved him!)."

"very knowledgeable and friendly people. would definitely recommend then for this work. They did it in an environmentally friendly way, which I really appreciated."

"My rooms look great. Both times we had very tight time frame to get the work finished and they were able to accommodate. Everyone was nice and professional the end results is that the inside of my house looks wonderful. We will definitely hire them again."

"Went in quick and easy considering the age of the house."