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The Waterworks

4.7(
2,303
)
Sink Installation, Garbage Disposal Installation, Inspection - Waterproofing,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

Emergency services offered
90 years of experience

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.72,303 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
3%
2
3%
1
3%
Write a review
Showing 1-25 of 2303 reviews
KATHY K.
Feb 2025
5.0
Yes, I recommend this pro
$190
Exactly what I expected - I have used them several times in the past years. They are professional and know the plumbing business inside and out. I am never disappointed.
Erin L.
Dec 2024
5.0
Yes, I recommend this pro
$364
When we had a sudden leak pop up from the guest shower late on a Sunday night, it was super easy to get on The Waterworks website to schedule an appointment for the next morning. Our technician, Andrew, was perfect! He called when he was 30 minutes away, quickly tested and found the issue (leaky faucet pipe), did the repair and cleaned everything up after! I am confident every time we need any plumbing or HVAC needs in contracting with The Waterworks!
Response from The Waterworks

"[Member Name Removed], we're so happy to hear that your recent service with Andrew went well! Thank you for taking the time to leave this review and for choosing The Waterworks!"

David M.
Dec 2024
5.0
Yes, I recommend this pro
$120
I have used Jack Woods Plumbing several times. Again they did an excellent job. They’re my plumber.
JAMIE E.
Nov 2024
1.0
$900
Extremely poor communication before and during the appointment. Tech did not have the promised toilet on the truck and had to leave to get one - creating a big inconvenience with the other things I had scheduled that day. I had scheduled online and mentioned in writing that I preferred a comfort height Toto. No one notified me to confirm they carried Toto, so I called to follow up. I was told the tech would have a comfort height American Standard on board ready to install. That was acceptable to me, so I proceeded. When he arrived, he only had a Mansfield - and it was NOT comfort-height. Had to go get one - big wrench in my day. I was desperate to get the job done, so I accepted the delay and the Mansfield, which he assured me was a very good toilet. He brought it back and got it installed -- his work onsite was very professional. But I HATE the Mansfield. Clunky flusher and feels very cheap. More like a $200 toilet - not a premium toilet in line with the $900 I paid. Although Waterworks came highly recommended from a trusted source, I would never recommend them or use them again myself after this debacle. BEWARE!!
James B.
Oct 2024
5.0
Yes, I recommend this pro
Super quick response, great communication, and reasonable rates.
Sherry M.
Aug 2024
1.0
$155
I am a customer of wolfe and sons for my hvac needs. apparently they were bought out by the waterworks this year. I did give them a try for ac service/ repair as some of the staff stayed on with waterworks. the receptionist was good in ensuring an experienced tech came out as I requested. However they would not quote a fee for service visit on scheduling and my fee was double was wolfe and sons would have charged. They also had no interest in working on an older unit and did not fully dx the issue ( identify source of leak). they were only interested in replacing the unit.
Barbara W.
Oct 2023
1.0
WaterWorks doesn’t follow what they say about knowing the cost before they do the work. My kitchen faucet has low pressure and the technician after about 10 minutes determined I needed a new faucet and handed me a bill for $220.00. I asked about the charges and said I should not have listened to a previous technician that said the problem was with the hot/cold valves under my sink. So I was charged for advising me to get a new faucet. He came I had low water pressure and he left I still had the same problem and he billed me $220. I want a refund and I will never do business with this company ever again. Scammed me out of my money and didn’t follow there own protocol.
Jhamari H.
Jun 2022
1.0
I did not hire this company because they will not give you any idea of pricing or an hourly rate without paying their "service fee". All I needed was a pipe reconnected to its fitting, literally would take 30 min but the company appeared to be sketchy with pricing or even providing a ballpark figure to be able to compare rates with other companies. Do not recommend.
Eric S.
Feb 2022
1.0
$70
It's an old drainboard sink. The plumber said the new faucet would not work. Could not work because there wasn't enough room underneath to install the mounting shank. Suggested we remove and replace the entire sink. After he left I was able to fit the mounting shank in by turning it sideways, then rotating it once it was in place. $70 for the visit for them to do nothing.
Response from The Waterworks

"Good morning~ [Member Name Removed], we are sorry you had this experience and have requested a refund of the call-out fee of $70. Please know we strive for excellence with every day. You may have already received a call from our Customer Service Manager, Jennifer who will be reaching out to you. Feel free to contact her directly at 614-505-8150. Thank you for sharing your experience and we hope to provide you service again. Best, Joan"

Beth R.
Jan 2022
5.0
Yes, I recommend this pro
$70
We paid the tech to come to the house ($70) first thing in the morning. As it turned out, our drain and clog had cleared overnight. So, we didn't really use their services.
Ryan B.
Jan 2022
5.0
Yes, I recommend this pro
They are very reliable and available. They the drains all the time
Zack G.
Jul 2021
5.0
Yes, I recommend this pro
$230
Someone from The Waterworks promptly contacted me after I submitted a request through Angi. Bradley showed up right on time and walked me through what he was doing, was very knowledgeable, answered all my questions, and made sure the toilet was re-installed better than it was originally. Thanks!
David W.
Jun 2021
5.0
Yes, I recommend this pro
Excellent -- he did it well
Response from The Waterworks

"We will take a 5-star review any day!! Thank you so very much for taking a moment to provide such valuable feedback. We are grateful for your patronage! Have a great day! Joan"

Kim I.
Jun 2021
5.0
Yes, I recommend this pro
$240
Great! Employee was awesome! Very personable! People answering phones are very friendly! Did a great job start to finish. It was my 2nd time using them and I ll call them the next time needed!
Response from The Waterworks

"[Member Name Removed], we are truly grateful for repeat customers like you who see the value and level of expertise in our company and technicians! Thank you so very much for the kind words and positive review, and for choosing The Waterworks! Joan"

Fred V.
May 2021
5.0
Yes, I recommend this pro
$400
Great, Arthur solved all issues expeditiously
Response from The Waterworks

"Thank you so very much for giving our Arthur a high 5 and shout-out. We sincerely appreciate the recommendation! Thank you for choosing The Waterworks. Joan"

Mark E.
May 2021
5.0
Yes, I recommend this pro
$688
Very well. Our technician was polite, professional, and efficient.
William M.
Apr 2021
5.0
Yes, I recommend this pro
My overall experience with this company was great. 100%
Response from The Waterworks

"[Member Name Removed] , we appreciate you taking the time to share your service experience, and should the need arise, will look forward to serving you in the future!. Joan"

Michael R.
Apr 2021
3.0
$313
The work was done well and the technician was great, but the cost of the service was grossly overpriced. For context, I had new floors installed and I needed to pull out the old toilet (which I did with no problem). We decided to purchase a brand new one and opted to have WaterWorks install it (since I didn't want to deal with the wax ring and risk scratching the new floors. I scheduled the appointment and asked how much they charge to install a toilet. The lady told me she couldn't estimate it and that the technician would provide a quote when there. There was a $60 service call fee that would be credited towards the work if I accepted the estimate... (otherwise I would be charged the $60 for the service call no matter what) When the technician arrived, the had a standard price list and said that installing the toilet would be $300!?!?!? - So if there was a standard price list, why couldn't they quote me that price before I agreed to the service appointment? The tech did a great job, was professional and good to work with. However he was done in less than 30 min and I couldn't believe I paid $300 to have a toilet installed. This situation could have been avoided if they would have been up-front about the cost when I setup the appointment.
Response from The Waterworks

"[Member Name Removed], I am so pleased to hear your are happy with the service and our technician was very professional! I am sorry our pricing did not meet your expectations. Our pricing includes not just time on the job, but equipment, tools, and knowledge as well. The exceptional level of expertise displayed by your technician allowed him to complete the job in a timely manner. As you mentioned, providing accurate pricing for our customers is key, and we accomplish this by inspecting the full scope of the job on site. Thank you for your patronage and we hope to provide service to you again! Joan"

Robin W.
Mar 2021
1.0
$300
DO NOT HIRE THIS COMPANY. In October they came out to install a battery for my Watchdog battery backup for my sump pump. By March the battery backup began beeping incessantly. I added distilled water and the system kept beeping. I knew that the Waterworks technician had run to Home Depot to buy the battery he replaced. So I a) Called Waterworks who said, sorry, you're out of warranty. and b) Called the Watchdog battery backup company who told me that the Waterworks technician installed the wrong battery type and that it would continue to malfunction as a result. When I asked why the system had worked fine till now, Watchdog said this is typical - but the system will eventually break down. Today Waterworks came back out and told me I was out of luck because they only warranty the parts/work for 90-days. I suppose I should be happy they didn't charge me their $60 fee for visiting my house to tell me I was out of that $300 I paid them to install the wrong battery. I have a lot of plumbing choices. I've used Waterworks for years. NEVER AGAIN.
Response from The Waterworks

"[Member Name Removed], I understand your frustration with your Watchdog battery backup. We installed a Basement Watchdog replacement battery for your Watchdog unit in October of last year, 2020. Watchdog has 2 sizes of 12 volt batteries that are compatible with your system. One larger size with a longer run time, and another smaller size with a shorter run time. Both are compatible with your Watchdog product. The “malfunction” you mentioned is actually “low battery power” due to the batteries short run time. We spoke with our Watchdog representative who reassured us that using a smaller battery run time does not “break down” your unit however, It will not run as long. Many customers frequently request the smaller battery size due to the lower cost. We are always very disappointed when a customer is unhappy with our service. Please know that we used a Watchdog brand replacement product that is authorized for your unit. Best~Joan"

Robert H.
Mar 2021
3.0
Went with a1 pro services as they responded and were lowest price
Response from The Waterworks

"Dear [Member Name Removed], we are glad your plumbing issue was addressed and you are pleased with the service. If we missed your call or were delayed in our response, please accept our apologies. We would have welcomed the opportunity to provide an estimate, however we do not have a record of a call or request to come to your home. Joan"

Joanne E.
Feb 2021
5.0
Yes, I recommend this pro
Very pleased with Angel who took my call, set up the appointment and informed me when the repairman would be arriving. Next day service for a non emergency repair. Nathan was very professional & nice, he answered all my questions, explained what he was doing & the cost. I will ask for him specifically the next time I need repairs. Thank you Nathan. Thank you Angie's list for the recommendation.
Response from The Waterworks

"Dear [Member Name Removed], Thank you for the super review! We are thrilled Angel and Matt could come to your rescue. We are appreciative and grateful for your repeat business and will continue to come to your aid when you need us. Thank you for choosing The Waterworks! Joan"

PAT AND CAREY M.
Feb 2021
5.0
Yes, I recommend this pro
$200
Great! Even though website said phone lines were down, I was directed to send an email. I was contacted quickly, almost immediately after I sent email, to set up an appointment for the next day. Waterworks called us back and was able to schedule a same day appointment. Peter was wonderful! Real personable, very knowledgeable, and honest. Always have great service from Waterworks!
Response from The Waterworks

"Mr. and Mrs. [Member Name Removed], It is great to hear our technician, Peter, was able to get to the bottom of your problem. Thank you for taking the time to leave Peter and The Waterworks a great review. We are happy to be at your service for all of your future repair needs! Joan"

George G.
Jan 2021
5.0
Yes, I recommend this pro
$300
The whole experience went as smoothly as it could possibly go. Called at night when the problem surfaced, talked with Randy (very friendly and helpful) and scheduled an appointment for the next day in the pm. Next day got an advanced notice call about noon and Dan showed up shortly after. He explained the process and the cost and got busy. About 2 hours later he was done - pulled roots out of the drain line. He answered all of my questions and offered helpful tips for the future - and wore a mask the entire time. Very professional.
Response from The Waterworks

"Dear [Member Name Removed], thank you for your kind words about our technician Dan ! We will share with him as our team loves to get feedback! We are very pleased that you are pleased with our services and the repair was to your liking. Thank YOU for choosing The Waterworks. Best~ Joan"

Scott J.
Nov 2020
3.0
$214
Their call center and tech were very professional but they charged $214 for 20mins of work and that was all labor. Very expensive.
Response from The Waterworks

"Dear [Member Name Removed], I am so pleased to hear our call center and technician were very professional! I am sorry our pricing did not meet your expectations. As noted on your Google My Business review last week, our pricing includes not just time on the job, but equipment, tools, and knowledge as well. The exceptional level of expertise displayed by your drain technician allowed him to complete the job in a timely manner. I am pleased the technician applied a $30 discount coupon to your invoice bringing your actual cost for the service call to $184. Thank you for your previous patronage and we hope to provide service to you again!"

Del F.
Oct 2020
5.0
Yes, I recommend this pro
$180
Twenty-minute email response (on a Sat.). Work scheduled for Mon. Repairman on schedule. COVID-19 protocols observed. System thoroughly inspected and cleaned. All concerns explained and addressed. Very professional. Very pleased with the service. Highly recommended.
Response from The Waterworks

"Dear [Member Name Removed], Your technician, Christopher, is a super technician! We are proud of his thoroughness and professionalism! We are glad that you noticed it too! Thank you for choosing The Waterworks for you plumbing needs and taking the time to share your kind words about our company! Thanks - Rhonda"

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Showing 1-25 of 2303

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

The Waterworks is currently rated 4.7 overall out of 5.
The Waterworks accepts the following forms of payment: CreditCard
No, The Waterworks does not offer free project estimates.
No, The Waterworks does not offer eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
No, The Waterworks does not offer warranties.

Contact Information

550 Schrock Rd, Columbus, Columbus, OH 43229

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