I had a pretty serious water leak in my walkout basement, and the folks who came to do the water mitigation (tear out, mold control, dehumidifiers) couldn't figure out where the water was coming from. So, while they were working, I called Basement Detective. They told me that a technician would be there the same day at 4pm. At *exactly* 4pm, Chris knocked on my door. He inspected the area carefully, took pictures and video, and gave me a set of possible scenarios that fit the damage that he could see, and made several recommendations for what I should look for to make a final diagnosis. He was friendly, professional, and spoke clearly without using jargon. He drew pictures for me so that I could understand what the possible problems might be. He was patient and really knew his line of work. Best of all, there was no hard sell for work that did not need to be done, and I couldn't be more grateful for that. I was almost sorry that I didn't need to hire Basement Detective!