Basement Leak Repair in Ashburn

Job was performed professionally and perfectly. Job was started and finished as instructed by Jose. With all the rain we've had since, not one drop of water has entered the basement. This would lead me to believe the job was performed to the highest standards and quality of the work was well above expectations. I had water leaking into basement for several years. Jose recommended the service which would solve the issue with a 12 year guarantee. His estimation was right on track. Issue solved. Would use their services again and highly recommend them to all.

Evan & his crew came out the day they promised to, that was a big plus right off the bat to me, very pleased with the job that was done, my basement had a leak and they came to remedy the situation. Little did we know how much would be involved with the project, didn't matter the guys were never phased and continued to plug away until they got to the problem and figured out how to fix it. The original quote was also the final price, I know the job I contracted for was not what they ended up having to do. There were surprises throughout the project but again they guys were not phased by anything and just made sure that they would get to the cause and get it fixed, I was told not to worry about additional costs because it was just a part of the job. Very impressed that Evan also came out in the AM to introduce the crew to me and was back in the afternoon to inspect the work that his crew did. Very professional outfit. I would recommend them to anyone I know!

Randall Butterfield came out and did the estimate. Randall explained everything that he found and what would be done. He estimated 2.5 days but they were done sooner then that. The guys who did the were were a very nice group and even did a nice job of putting back plants very carefully so we lost no plants from the job. Randall included a water pump in the job and took that cost off when it was found that it was unnecessary. Great job, great service and I've recommended them to others.

Great job from beginning to end. We were only aware of a leak in one corner of the basement. However, the night before work began we had a huge storm and discovered an additional leak. This made the job go from about a 2 day job to 4. Even though they had several jobs booked they worked hard to fit the additional work in as quickly as possible. The entire staff responded quickly with all of my inquiries. Would highly recommend.

Identified problem correctly (some bidders had not). Did the work promised, on time. Made adjustments as I changed my requirements (i.e., they worked with me). Turned out well

Joseph came to my house on time (towards the beginning of my two-hour window!) and was able to detect the probably cause of a leak in my basement. He gave me a long-term expensive fix in addition to a short-term less expensive solution and was honest about the leak not being an immediate need if I was planning to remodel the basement within the next few years. I'd call again.

They excavated the exterior of the foundation by hand, identified the problem, reparired the leak and replaced the excavated material.

Everything was great - very punctual and professional. I believe Stop Leak would have done a good job.

I found a foundation crack and leak that was on one wall in our storage room of the basement. Basement Masters came out and took a look, explained what needed to be done and after things thawed out a bit in the spring, works was performed. Foundation by house was excavated, sealed and a drain put in. Guys were as neat as you can be with six feet of muddy earth to deal with. WE are time and very professional. Leak was mostly cleared up but still had some seepage as spring wore on, so they came back out and epoxyed the inside wall where the leak was. I was told this should have been done at the time the original work was completed but was overlooked. But they handled it promptly and so far no water since (fingers crossed). It's been a fairly dry summer so we will see how the fall goes. Communication was primarily by email and left messages for Basement Masters. I had read other reviews that the communication with BM needed to be better and I'd have to agree after my experience. Actual work and professionalism was great, but communication still needs to be better, which is the only reason I did not give a 5 for Responsiveness.

I can't express how happy AA Action Waterproofing has made me! They were my 4th and final estimate to have a damp corner in my house fixed. 3 companies told me they had to take down drywall, dig up my concrete floor to install drains and a sump pump. Project manager George Hoody from AA Action got to my house a little early (a few minutes before I got home) and had evidently taken a look around outside. When he came inside, I took him down stairs and he pointed to the corner and said that's where the leak is, right? I asked how he knew and he said lets go outside and I'll show you. He showed me where my gutter was draining right to that corner. To fix the problem I need a gutter extension, and I have to regrade the dirt so water flows away from my house. He was almost certain this would fix everything. A cheap DIY fix. The other companies wanted to charge me THOUSANDS!!! After all was said and done, George even sent me an email detaining exactly what I needed to do to fix the problem. I will be doing the work this weekend and if this doesn't fix the problem, without a doubt I'll be using AA Action to fix it. George has restored my faith that not all contractors are out to make a buck. There are still honest ones out there!!!

Excellent. Awesome customer service from Bill. He help solve an issue that was not related to the work but due to the AC unit leaking.

I had a pretty serious water leak in my walkout basement, and the folks who came to do the water mitigation (tear out, mold control, dehumidifiers) couldn't figure out where the water was coming from. So, while they were working, I called Basement Detective. They told me that a technician would be there the same day at 4pm. At *exactly* 4pm, Chris knocked on my door. He inspected the area carefully, took pictures and video, and gave me a set of possible scenarios that fit the damage that he could see, and made several recommendations for what I should look for to make a final diagnosis. He was friendly, professional, and spoke clearly without using jargon. He drew pictures for me so that I could understand what the possible problems might be. He was patient and really knew his line of work. Best of all, there was no hard sell for work that did not need to be done, and I couldn't be more grateful for that. I was almost sorry that I didn't need to hire Basement Detective!

We've had a leak in the Utility Room in our basement for years.  I called two other "Angie's List" companies - one was too pushy and the other wanted two and half times the money to fix this problem.  Then I tried Value Dry...  Overall, Value Dry was very responsive.  They learned enough about our basement leak in the first call to give a quote over the phone (good, competitive price.)  We scheduled the work to be done about a week later.  They sent a foreman by to see the worksite several days before the work was to be done - he confirmed what needed to be done and the work schedule. The crew showed up on time to do the work, they were courteous and professional, and the work was completed quickly and efficiently.  So far, despite a few heavy rains, the problem is gone!  What more could you ask for from a contractor - responsive, good price, they do what they say they're going to do, and it worked!

We did a lot of research when selecting a company to repair a water issue in our basement. Basement Masters was kind and professional from the first phone call to the very last handshake. Of the companies we received estimates from, they were by far the fastest and best with follow up, as well as fairly priced. When we hired them, their paperwork was thorough, and hand off to repair work was seamless. The project manager on the job and the crew were all highly professional and efficient workers. The owner, Randall, even came out to inspect the work himself and say hello. We ultimately learned that Basement Masters stands behind their work and their word. We did have follow-up needs on our job during a snow weekend. Neither the weather, nor the weekday compromised their attentiveness or response time. If you hire Basement Masters, you are hiring a company that thinks from a customer first perspective and strives to do what is right.

Few weeks ago we had a small leak in our basement. We got in touch with four different water proofing companies regarding a sump pump. We liked Valco the best. John, the owner, who came in person to do the evaluation and estimate, was punctual, knowledgeable and articulate. He also answered promptly the follow up email questions, of which there were quite a few. Eventually, after doing some basic maintenance around the house (gutters, downspouts), we decided to put the sump pump project on hold for a while, to see how we handle the next storm. If we still have leaks, we will definitely hire Valco to install a sump pump system.

Jeff is on time. He checked the water spot and find the pipe leaking. Great experiences working with the company.

We have a leak in a window well. Roland came out to do an estimate and was incredibly honest and knowledgeable. In the end, we were calling in a surgeon to do a first aid job and he told us that. He presented us with some more options that we can do in the future to help with other issues. We didn't need their services this time but I will absolutely not hesitate to call them back when we need them. I really value an honest person who is helpful and fair. There was no salesmanship, just good service.

Team arrived on time and completed the work as expected. No signs of leaks after recent heavy rain.

Our basement had sprung a small but faucet like leak. The gentleman who showed up was very nice, checked various moisture levels, and gave some asseent of our problem. However, it seems like his company was pushing the sale of a french drain system, and no other clear options were provided. Again, he seemed very nice and knowledgable and maybe that is our only option, but we will be seeking a second opinion on the matter just in case.

On time, courteous, cleaned up like it never happened. No hidden fees, best price of multiple quotes!