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"Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan."

"Miserable. 6 schedule changes (2 no shows) reduced price $500 (ok a positive)? Then ? sprayed 8-10? perimeter of the floor that was supposed to be covered. Didnt clean. Oversprayed 8? thick in places but was aware interior was being finished and needed to be kept inside beams. Leaked out around perimeter of building on new white and grey steel siding (doesn?t come off and we?ve bought five different products to-date). Then? worse? backed blown tire (drove on 4 blocks) down 120 ft brand new concrete driveway. Black rubber and torn out chips of a new concrete driveway. We held back $500 waiting for return to clean and never sent product or showed to clean black rubber off. Since then found the white scrapes down the street to the drive way and backing in chips of the driveway on ring camera and as lead installed advised where tire blew at?. Owner not fixing ; rude and brags about his 4 companies owned and $10m in sales. BEWARE. Do not use them. "

"Waited a year did all the math showed zero savings whatsoever. Reached out in December 2019 after receiving my November 2019 utility statements and proved no savings. Naturally they never called back or e-mailed it was radio silence. Gave them 2 weeks and filed another BBB complaint in December 2019 to get my 25% reimbursed back to me of what I should have saved, $692. They responded to the BBB claim in early January to inform me they were apparently on a skeleton crew for the holidays and claimed to have told me that (they didn’t, how could they? They don’t respond.) and gave me the cfo’s e-mail to send all my utility statements to. Finally get things moving after several no shows they sent out a tech end of January 2020 to review everything per the agreement, never touched just like it was first installed. He took pictures and said everything looked as intended. (They lied and told him I had electric work or duct work done so he had to verify the system was still in place. No work was done no one had been in the attic since they installed the system) He had forms to hand copy all my utility statements even though I e-mailed everything at the beginning of January. Was told 30-45 days and I’d have my reimbursement. Fast forward past the deadline several more ignored e-mails and phone calls, on March 4th I’m told in writing my refund status was “in process” I’m told my bills were in the wrong format since they weren’t the original paper bills so they had to reach out to get the originals. (The tech never took the bills that I had printed only copied usage and cost, so apparently they switched to my e-mailed ones from months prior that are .pdfs of what a paper bill would be, I’ve never received paper bills no where in any of the paperwork is that a requirement.) Anyways they claim the delay was getting the “originals” which is illegal they can’t request copies from your utilities unless you give the utility permission, I reached out to my utilities (DP&L, Vectren, they were never contacted). After asking about this new requirement radio silence again and has been since since March 10th. Shortly after the e-mail address for the cfo [email protected] stopped receiving e-mails with this message from google (Recipient inbox full Your message couldn't be delivered to [email protected]. Their inbox is full, or it's getting too much mail right now.) So I’d call and leave voicemails twice a month asking for a call back and use their general e-mail to try and get a response. The one nice thing is I did end up getting their BBB accreditation revoked since they never responded to them either. Today June 8th 2020 I got this response from an unnamed individual: “You filed your complaint with BBB before the matter could even be resolved sir, the company is being taken over by another franchise due to owner passing away. Thank you and hope they can help you further in this matter.” Not sure what me filing the complaint has to do with anything since I only did that since they didn’t respond. I went from being told refund was “in process” on March 4th to you didn’t let us resolve the issue before filing with the BBB on June 8th and by the way we’re being sold good luck. Clearly they never had any intentions of honoring the 25% money back guarantee that I have in writing or resolving any issues that I had. Not sure what my next move will be."