COMFORT XPRESS

8 attempts to fix my furnace without success ,now Comfort Express will not answer my phone call, voicemail or text messages. My wife and I paid a lot of money for what I thought was a top of the line system now we have been without heat off and on for the last month. I'm not sure what to do next. Can anyone help me with my problem?

Great Tech! Professional, friendly, knew his stuff!

Our condo is 25 years old and had a new HVAC system installed. Never sat down, took no breaks and made sure I had heat. The next day they came in and got a 2 ton ac.

Installation went great , workers Pat , Scot and Scot were very professional and any questions I or my wife had they answered very professionally . I am very pleased with the installation they did .

Service was great. Wonderful to work with.

I stepped up on my system and have a bigger better Furnace and moved to a Heat Pump. They were timely in showing up and did a good job. Cleaned up well. Maybe I missed it, but I was at home all day and never saw them in the house wandering around or goofing off. They were all business. I did have some technical questions in which the installer could not answer, but he said there would be a follow up call and I will have someone come over for a follow up and will have more information on the questions I have which is fine. I would not always expect an installer to be a technical support person as well. Even though my house is being updated where the carpet does not matter if you get it dirty, they still put on shoe covers when walking on the carpet. Excellent job.

Because it was a Sunday, their offices were actually closed, but an answering service took our information and a Tech contacted us quickly. My husband explained what was going on. The Tech said he would be happy to come out, but given the description of what was going on, did not have the parts necessary to work on furnace in his truck. He suggested we have someone come out the following day. This made sense and we appreciated his candor. This morning, we received a call before 8 a.m. They said we would have a Tech at the house between 12 & 2. We gave them a cell # and we both went off to work. At 10:30 I received a call from Chad. He was already at the house. I left work and met him at the house. Chad turn the furnace back on from the thermostat before going to the basement. The blower started working again. He tested for carbon dioxide. He looked over the unit and gave me his assessment. I felt it was an honest assessment of the situation. The furnace is currently working, but we have decisions to make as to whether to begin repairs, or if it's time for full replacement. We were charged the normal charge for coming out. Chad was very professional and courteous. I was comfortable with this service and would not hesitate to recommend them to friends.

Comfort Express came same day to diagnose, and they moved things around in their schedule to be able to install new unit the next day. They also provided space heaters to keep the house livable while furnace was not working. Very professional, courteous, and clean. Would give A++ if possible.

Comfort Xpress reps were all punctual, professional, and pleasant from start to finish. The entire process was actually quite stress-free for us, and all their work was very well done. All work areas were left clean when they were finished. We obtained 4 bids: one bid was considerably lower, one was considerably higher, and the middle two were exactly the same. Comfort Xpress was one of the bids in the middle. We would not hesitate to do business with them again.

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He sprayed some stuff around my plants around the air conditioner, beautiful flowers. He didn't say he was going to spray around them. I asked him to see what is wrong with my air conditioner. He said I needed an capacitor. I said a capacitor. He said it would be $200 to put it in. I said, $200 and $85 to put it in. He said, yes. I asked what the capacitor looked like, I might can put that in. He brought out an little can, and I said, no I ain't going to let you put that in. I ordered the same part for $10 from another provider and fixed my air conditioner. The price was ridiculous. I am paying you, and you wouldn't tell me what it cost. I would have paid him $300 and a $10 can. My air conditioner hose in my room, and it was always flooding. I was going to get a brand new air conditioner for $6000. They didn't look at it. That was when he came out and checked it. He didn't apply the $80 for what you get. If I pay all that money, I might as well get a new air conditioner. I watched how he did it, and I did it myself. Its like a battery for your car. I never would use him again, and I know why. He ripped me off. Every time they send someone out they be weighing about five hundred pounds, sweating like a dog. He was huge. He wasn't friendly, or professional. We kicked him out. He killed a couple plants that cost a lot of money. I didn't realize he sprayed them, until they were dying. I asked why are they dying like that for. He sprayed the lawn.

They were in and out in about 4 hours. Spectacular!

For the most part it went good. I was happy with the install. They had an issue with the programmable thermostat so they had to order a new board. They put a temporary one on and when they replaced the board it worked. They took care of it and it all worked out well.

They were able to schedule an appointment within a couple days of getting the estimate. Installed both units in two days. Nice neat and professional

The response was excellent. Every call I made was responded to with a call back to me. Even the ones I made before service hours. They went out of their way to be helpful to fit my busy schedule. I give them an A+ rating!

We just purchased this house this past summer. Even though we have had the HVAC system worked on, nobody took notice of the condition of the Aprilaire. When my husband turned it on, water ran out of it. It wasn't an immediate concern so we put it off until nobody could stand the dryness in the house. I opened the unit up to see if there was a serial number and discovered that most of it appeared to be missing. I called several places but was impressed with the response of this company. They came and checked it out. While the one part was on the truck, when the gentleman opened it up he said we had more parts than a filter missing and the unit had cracks in the housing. The missing part was not normally needed so it had to be ordered. The company called me to tell me they had ordered the part (never had anybody tell me that before). When part came in they called me again to schedule service. The day before they called to confirm the appointment. The day of the repair they again called to let me know the repair person would be there in 1/2 an hour and asked if that would be alright. Instead of replacing the whole unit for $900 I agreed to use tape on the housing. He assured me the cracks were just cosmetic. I agreed to that since it sits unnoticed in the basement anyway. I was impressed by the communication and the price.

I cannot say enough about Comfort Express. They installed our Geothermal system 11 years ago and we continue to have them service the unit each year. This year we had a link in our A/C system. They were prompt, professional and (above all) honest. I like the fact that they take the time to answer all of our questions and provide multiple options for repair. Of course our A/C went down on the hottest day of the year and we would have paid (almost) anything to get it going again. We were pleasantly surprised that the actual fee was half of the estimate.

I have used them in the past for installation of my furnace, they also did services such as adding coolant, and other maintenance. When the coolant ran out due to me needing a new coil which is under warrant, they said they would need to charge me for the coolant a second time. I do not agree with the second charge for another 6 pounds of coolant, since it was their tech who put it in. I think they were very courteous but when they mess up they should stand behind their work. They were very responsive and punctual every time though but it doesn't mean much if they leave and my A/C is still not working properly.

We contracted with Comfort Xpress 7 years ago to install the new A/C unit for our home. This past Tuesday, I arrived home around 5PM and discovered the outside unit was not turning on. Called Comfort Xpress and the answering service told me a Tech would call me back. The Tech called me back Tuesday evening and said an after hours call would cost $130. This fee only covers arrival and diagnostic. I declined and was instructed to call the office in the morning to set a daytime visit. Wednesday at 8AM, the office told me by phone no one could come out until Thursday. I told them Wednesday was my wife's day off. Could they come Wednesday? They could after 5 for $130 evening service call. I declined. The service tech came to my home late morning Thursday for an $85 service call fee. After 15 minutes he tells me we need a new "Contactor" He does not have one with him. He says he needs to leave now but the office will call me with a quote. (by now I'm starting to feel like I'm at a used car dealership) Later in the day, Comfort Xpress calls me and says they have "good news" they can return same day and fix the A/C for an additional $190 beyond the $85 I paid them this morning. (so now we are up to $270) Now after the service tech left this morning, I looked up the part online. It's a $35 part. I aske the woman on the phone who just quoted me $190, to give me their price on the part. She refused to tell me the price of the part and told me "It's a package price". I refused the quote and contacted another reparman to do the same repair for $100 less. I'm unhappy with Comfort Xpress pricing practices. This is a common repair and part. They could easly carry these parts with the repair van. In my opnion, this is a scheme to fleece customers.

Bruce the technician was very knowledgeable friendly and had everything fixed and running. I will have them back to do all my heating and cooling needs. Installed the bottom, installed new transformer and correctly wired humidifier, check system.

They arrived on time on the date that they said they would. It took about 2 1/2 days to complete the job and they kept us informed throughout the process. The installation was performed just as they said it was, and, for the most part, they kept the home and basement clean throughout as well. Their installation process is just as it should be. Consultation with salesman and installation supervisor, 2-3 person installation crew doing the work, and an installation tech follow-up for inspection and fine-tuning. I would highly recommend using Comfort Xpress.

They were a very great company.

Scott came to the house, assessed our needs and gave us a quote. He followed up via phone and answered additional questions we had. The installation took a full day and was completed very professionally. Then Ty came out about 2 weeks later to check on everything. We couldn't be happier with the service and the unit works great.

They showed up on time and did the work in a timely fashion. It took two days to complete the job and at the end they gave us a run through of the new system and how to use it. They also cleaned up nicely and left no trash either inside or outside.

Due to reasonable weather conditions, we were able to obtain 5 bids and do some research on the company's and products before deciding on who were going to hire. Comfort Xpress is who we ended up using and we are just thrilled with our choice! All the employees we came across were truly outstanding! They explained everything in detail, arrived on time, were very neat in there work and always cleaned up after they were done. We have a hard wood floor in the entryway and kitchen which they covered up while bringing things inside and out. We are so impressed with Comfort Xpress! We want to thank Scott and everyone who played a part in making our home so comfortable! We would highly recommend Comfort Xpress!