COMFORT XPRESS

Founded 1990 • With Angi since February 2003

Comfort Xpress is here to make sure you get the most out of the heating and cooling systems in your home or office. In the event your equipment needs servicing, you can have peace of mind in knowing we're centrally located in Ohio, and only a phone call away. We offer emergency 24-hour service. Need a new system? We can install or design any type of heating or cooling system for your home or commercial building. We install only high-efficiency comfort systems designed for cost-effectiveness. Call us out for a free estimate. We offer Comfort Club Memberships for regular system "tune-ups" and preventative maintenance. Preventative maintenance will help to extend the life of your heating and cooling system and offers peace of mind during Ohio's unpredictable seasons.

Awards and Badges

Angi Certified

Business Highlights

Emergency Services OfferedEmergency Services Offered

Images

A Service Provider's profile imageA Service Provider's profile imageA Service Provider's profile image

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
$10
Emergency Service
Yes
Eco-Friendly Accreditations
No
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.6

(98) Verified Reviews

Ratings Distribution

5

81

4

7

3

2

2

2

1

6

Rating Details

Price
4.5
Professionalism
4.7
Punctuality
4.7
Quality
4.7
Responsiveness
4.7

Read reviews by category

HVAC Companies (98)water heaters (1)air duct cleaning (1)
Showing 1-25 of 98 reviews
Ray T.
1.0
04/18/2020
8 attempts to fix my furnace without success ,now Comfort Express will not answer my phone call, voicemail or text messages. My wife and I paid a lot of money for what I thought was a top of the line system now we have been without heat off and on for the last month. I'm not sure what to do next. Can anyone help me with my problem?
Description of Work
Furnace not working properly
Category
heating & air conditioning/hvac
Cost
$12,500
Barbara S.
5.0
03/07/2020
Great Tech! Professional, friendly, knew his stuff!
Description of Work
Electric Heat Pump
Category
heating & air conditioning/hvac
Cost
$235
Hire Again?
Yes
WILLIAM & GLORIA A.
5.0
05/22/2019
Our condo is 25 years old and had a new HVAC system installed. Never sat down, took no breaks and made sure I had heat. The next day they came in and got a 2 ton ac.
Description of Work
HVAC system installed
Category
heating & air conditioning/hvac
Cost
$7,400
Hire Again?
Yes

Service Provider Response

Thank you for your kind words and for your business. - James General Manager Comfort Xpress
RONEL S.
5.0
12/18/2018
Installation went great , workers Pat , Scot and Scot were very professional and any questions I or my wife had they answered very professionally . I am very pleased with the installation they did .
Description of Work
Replace old furnace and add central AC
Category
heating & air conditioning/hvac
Cost
$8,600
Hire Again?
Yes

Service Provider Response

Dear Comfort Club Member, we are so glad that we could help! You and your wife have been a pleasure to work with. Your installation crew is delighted to hear your appreciation. Please reach out at any time that we can assist. Comfort Xpress
Jason M.
5.0
07/02/2018
Service was great. Wonderful to work with.
Description of Work
The capacity on my condenser failed during the extremely hot weekend. They called me back within the hour. And scheduled to come out Monday.
Category
heating & air conditioning/hvac
Cost
$471
Hire Again?
Yes
David A.
5.0
03/21/2018
I stepped up on my system and have a bigger better Furnace and moved to a Heat Pump. They were timely in showing up and did a good job. Cleaned up well. Maybe I missed it, but I was at home all day and never saw them in the house wandering around or goofing off. They were all business. I did have some technical questions in which the installer could not answer, but he said there would be a follow up call and I will have someone come over for a follow up and will have more information on the questions I have which is fine. I would not always expect an installer to be a technical support person as well. Even though my house is being updated where the carpet does not matter if you get it dirty, they still put on shoe covers when walking on the carpet. Excellent job.
Description of Work
I had the furnace and Air conditioning replaced.
Category
heating & air conditioning/hvac
Cost
$9,900
Hire Again?
Yes

Service Provider Response

This is a great review with wonderful feedback. We will forward this on to the team who worked on your job. Customer satisfaction is our goal and we appreciate your time in reviewing our company. Please let us know if you have any concerns or questions about your new system. Thank you for trusting us to do this work for you! Our Best - Comfort Xpress
Kathy L.
5.0
01/08/2018
Because it was a Sunday, their offices were actually closed, but an answering service took our information and a Tech contacted us quickly. My husband explained what was going on. The Tech said he would be happy to come out, but given the description of what was going on, did not have the parts necessary to work on furnace in his truck. He suggested we have someone come out the following day. This made sense and we appreciated his candor. This morning, we received a call before 8 a.m. They said we would have a Tech at the house between 12 & 2. We gave them a cell # and we both went off to work. At 10:30 I received a call from Chad. He was already at the house. I left work and met him at the house. Chad turn the furnace back on from the thermostat before going to the basement. The blower started working again. He tested for carbon dioxide. He looked over the unit and gave me his assessment. I felt it was an honest assessment of the situation. The furnace is currently working, but we have decisions to make as to whether to begin repairs, or if it's time for full replacement. We were charged the normal charge for coming out. Chad was very professional and courteous. I was comfortable with this service and would not hesitate to recommend them to friends.
Description of Work
We were in need of emergency service. Our blower was not working and we had no heat.
Category
heating & air conditioning/hvac
Cost
$85
Hire Again?
Yes

Service Provider Response

We greatly appreciate your time in submitting feedback about your recent experience with our service department. We are pleased to pass this kind of information on to the individual technicians and representatives of whom you dealt with. We will be glad to assist you through the replacement process when you are ready. Please reach out at any time. Our Best - The Comfort Xpress Team
Kathleen K.
5.0
12/11/2017
Comfort Express came same day to diagnose, and they moved things around in their schedule to be able to install new unit the next day. They also provided space heaters to keep the house livable while furnace was not working. Very professional, courteous, and clean. Would give A++ if possible.
Description of Work
Furnace went out -
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

We are happy to hear that you are satisfied and sincerely appreciate you taking the time to review us on Angie's List. We take pride in keeping our customers happy and comfortable, please reach out at any time.
Carol J.
5.0
10/14/2017
Comfort Xpress reps were all punctual, professional, and pleasant from start to finish. The entire process was actually quite stress-free for us, and all their work was very well done. All work areas were left clean when they were finished. We obtained 4 bids: one bid was considerably lower, one was considerably higher, and the middle two were exactly the same. Comfort Xpress was one of the bids in the middle. We would not hesitate to do business with them again.
Description of Work
Installation of line in house for natural gas service
Category
heating & air conditioning/hvac
Cost
$1,625
Hire Again?
Yes

Service Provider Response

We are delighted to hear that you are satisfied with our services. Thank you for taking the time to review our business, your feedback is valuable to us. We hope that we can be of assistance to you in the future. Sincerely - The Comfort Xpress Team
Beth D.
5.0
08/29/2017
................................................................
Description of Work
....................................................................
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Dear Comfort Club Member - Thank you for taking the time to review us on Angie's List. We are proud to have helped in keeping you comfortable for many years and are pleased that you are satisfied.
Pat S.
1.0
08/28/2017
He sprayed some stuff around my plants around the air conditioner, beautiful flowers. He didn't say he was going to spray around them. I asked him to see what is wrong with my air conditioner. He said I needed an capacitor. I said a capacitor. He said it would be $200 to put it in. I said, $200 and $85 to put it in. He said, yes. I asked what the capacitor looked like, I might can put that in. He brought out an little can, and I said, no I ain't going to let you put that in. I ordered the same part for $10 from another provider and fixed my air conditioner. The price was ridiculous. I am paying you, and you wouldn't tell me what it cost. I would have paid him $300 and a $10 can. My air conditioner hose in my room, and it was always flooding. I was going to get a brand new air conditioner for $6000. They didn't look at it. That was when he came out and checked it. He didn't apply the $80 for what you get. If I pay all that money, I might as well get a new air conditioner. I watched how he did it, and I did it myself. Its like a battery for your car. I never would use him again, and I know why. He ripped me off. Every time they send someone out they be weighing about five hundred pounds, sweating like a dog. He was huge. He wasn't friendly, or professional. We kicked him out. He killed a couple plants that cost a lot of money. I didn't realize he sprayed them, until they were dying. I asked why are they dying like that for. He sprayed the lawn.
Description of Work
They came out and gave me an estimate to look at my air conditioner.
Category
heating & air conditioning/hvac
Cost
$85

Service Provider Response

Dear Valued Customer - We are very sorry to hear that you are not completely satisfied with the services rendered earlier this year. We take pride in putting our customers first and wanted you to know that we are surprised to learn that you are disappointed. Following through on our commitment for 100% customer satisfaction we want to know how we can make it right for you. In review, we found that a request was made to diagnose a non-functioning air conditioner and the repairs recommended by our service technician were declined. We understand that these types of inconveniences can be very frustrating and we provided a discount at that time. Your feedback is very important to us and we hope that you will give us an opportunity to make this right. Sincerely - The Comfort Xpress Team
Brian K.
5.0
08/28/2017
They were in and out in about 4 hours. Spectacular!
Description of Work
Complete a/c system
Category
heating & air conditioning/hvac
Cost
$3,700
Hire Again?
Yes

Service Provider Response

Dear [Member Name Removed] - Thank you for taking the time to review us on Angie's List. We are pleased to hear that you are satisfied.
Bob P.
5.0
06/10/2017
For the most part it went good. I was happy with the install. They had an issue with the programmable thermostat so they had to order a new board. They put a temporary one on and when they replaced the board it worked. They took care of it and it all worked out well.
Description of Work
They installed a complete new heating and A/C system.
Category
heating & air conditioning/hvac
Cost
$9,200
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed] - thank you for taking the time to review and rate us! It's our pleasure to keep you comfortable and we are delighted to hear that you are satisfied. Call us anytime! Sincerely - Your friends at Comfort Xpress
Josh S.
5.0
05/22/2017
They were able to schedule an appointment within a couple days of getting the estimate. Installed both units in two days. Nice neat and professional
Description of Work
New AC unit and furnace
Category
heating & air conditioning/hvac
Cost
$6,000
Hire Again?
Yes

Service Provider Response

Hi! We are pleased to hear the kind the words. Thank you for taking the time to review and rate us. We look forward to keeping you comfortable for seasons to come. Call us anytime! Sincerely - Your friends at Comfort Xpress
Kevin .
5.0
11/12/2016
The response was excellent. Every call I made was responded to with a call back to me. Even the ones I made before service hours. They went out of their way to be helpful to fit my busy schedule. I give them an A+ rating!
Description of Work
Furnace repair
Category
heating & air conditioning/hvac
Cost
$165
Hire Again?
Yes
Lisa H.
5.0
03/04/2016
We just purchased this house this past summer. Even though we have had the HVAC system worked on, nobody took notice of the condition of the Aprilaire. When my husband turned it on, water ran out of it. It wasn't an immediate concern so we put it off until nobody could stand the dryness in the house. I opened the unit up to see if there was a serial number and discovered that most of it appeared to be missing. I called several places but was impressed with the response of this company. They came and checked it out. While the one part was on the truck, when the gentleman opened it up he said we had more parts than a filter missing and the unit had cracks in the housing. The missing part was not normally needed so it had to be ordered. The company called me to tell me they had ordered the part (never had anybody tell me that before). When part came in they called me again to schedule service. The day before they called to confirm the appointment. The day of the repair they again called to let me know the repair person would be there in 1/2 an hour and asked if that would be alright. Instead of replacing the whole unit for $900 I agreed to use tape on the housing. He assured me the cracks were just cosmetic. I agreed to that since it sits unnoticed in the basement anyway. I was impressed by the communication and the price.
Description of Work
Fixed my Aprilaire whole house humidifier.
Category
heating & air conditioning/hvac
Cost
$250
Hire Again?
Yes

Service Provider Response

Hi! We are delighted to hear the great feedback! Thank you for your time in posting such a kind review. We look forward in helping to keep you comfortable for seasons to come. Call us anytime! Sincerely - Your friends at Comfort Xpress
Jennifer H.
5.0
09/01/2015
I cannot say enough about Comfort Express. They installed our Geothermal system 11 years ago and we continue to have them service the unit each year. This year we had a link in our A/C system. They were prompt, professional and (above all) honest. I like the fact that they take the time to answer all of our questions and provide multiple options for repair. Of course our A/C went down on the hottest day of the year and we would have paid (almost) anything to get it going again. We were pleasantly surprised that the actual fee was half of the estimate.
Description of Work
A/C Repair
Category
heating & air conditioning/hvac
Cost
$397
Hire Again?
Yes

Service Provider Response

Dear Valued Customer - Although a few seasons have passed us by, we wanted you to know that we appreciate your time in reviewing our services and we are delighted to read such great feedback. We hope that you won't hesitate to call our Geothermal experts at any time you should need assistance. Yours Truly - The Comfort Xpress Team
rex P.
1.0
07/01/2015
I have used them in the past for installation of my furnace, they also did services such as adding coolant, and other maintenance. When the coolant ran out due to me needing a new coil which is under warrant, they said they would need to charge me for the coolant a second time. I do not agree with the second charge for another 6 pounds of coolant, since it was their tech who put it in. I think they were very courteous but when they mess up they should stand behind their work. They were very responsive and punctual every time though but it doesn't mean much if they leave and my A/C is still not working properly.
Description of Work
HVAC services
Category
heating & air conditioning/hvac
Cost
$280
Hire Again?
Yes

Service Provider Response

Thank you for your comments. Feedback from our customers is important to us. After talking to our staff on June 24 regarding the quote to replace your coil, your service records were pulled for review. Our manager returned your call the same day and left a voice mail to call our office regarding the previous service (June 15). The issue regarding the three pounds of refrigerant used to charge your system on June 15 can be easily resolved by just calling our office. We appreciate your business.
Mike H.
2.0
06/27/2015
We contracted with Comfort Xpress 7 years ago to install the new A/C unit for our home. This past Tuesday, I arrived home around 5PM and discovered the outside unit was not turning on. Called Comfort Xpress and the answering service told me a Tech would call me back. The Tech called me back Tuesday evening and said an after hours call would cost $130. This fee only covers arrival and diagnostic. I declined and was instructed to call the office in the morning to set a daytime visit. Wednesday at 8AM, the office told me by phone no one could come out until Thursday. I told them Wednesday was my wife's day off. Could they come Wednesday? They could after 5 for $130 evening service call. I declined. The service tech came to my home late morning Thursday for an $85 service call fee. After 15 minutes he tells me we need a new "Contactor" He does not have one with him. He says he needs to leave now but the office will call me with a quote. (by now I'm starting to feel like I'm at a used car dealership) Later in the day, Comfort Xpress calls me and says they have "good news" they can return same day and fix the A/C for an additional $190 beyond the $85 I paid them this morning. (so now we are up to $270) Now after the service tech left this morning, I looked up the part online. It's a $35 part. I aske the woman on the phone who just quoted me $190, to give me their price on the part. She refused to tell me the price of the part and told me "It's a package price". I refused the quote and contacted another reparman to do the same repair for $100 less. I'm unhappy with Comfort Xpress pricing practices. This is a common repair and part. They could easly carry these parts with the repair van. In my opnion, this is a scheme to fleece customers.
Description of Work
Service Call - A/C not working
Category
heating & air conditioning/hvac
Cost
$85
Charles T.
5.0
02/19/2015
Bruce the technician was very knowledgeable friendly and had everything fixed and running. I will have them back to do all my heating and cooling needs. Installed the bottom, installed new transformer and correctly wired humidifier, check system.
Description of Work
Installed a bottom to a furnace that had been installed by another provider. it was discovered on a previous service call to Comfort Express that the furnace had no bottom and the humidifier element was wired wrong. .
Category
heating & air conditioning/hvac
Cost
$224
Hire Again?
Yes
Shawn K.
5.0
10/01/2014
They arrived on time on the date that they said they would. It took about 2 1/2 days to complete the job and they kept us informed throughout the process. The installation was performed just as they said it was, and, for the most part, they kept the home and basement clean throughout as well. Their installation process is just as it should be. Consultation with salesman and installation supervisor, 2-3 person installation crew doing the work, and an installation tech follow-up for inspection and fine-tuning. I would highly recommend using Comfort Xpress.
Description of Work
Comfort Xpress installed a complete new HVAC in our home. New furnace, AC, duct work, and thermostat.
Category
heating & air conditioning/hvac
Cost
$9,300
Hire Again?
Yes

Service Provider Response

Dear Comfort Club Member - A couple of years has passed since your new equipment was installed but that doesn't mean that we don't appreciate your review. We noticed that you recently had preventative maintenance completed on your heating system and we are happy to see that everything is working optimally. Thank you for your continued business; we strive for 100% satisfaction and want you to know that you can count on us. Yours Truly - The Comfort Xpress Team
Alex R.
5.0
08/16/2014
They were a very great company.
Description of Work
I've used Comfort Xpress last summer. They put a new air conditioner in.
Category
heating & air conditioning/hvac
Cost
$3,000
Hire Again?
Yes
Emily K.
5.0
07/11/2014
Scott came to the house, assessed our needs and gave us a quote. He followed up via phone and answered additional questions we had. The installation took a full day and was completed very professionally. Then Ty came out about 2 weeks later to check on everything. We couldn't be happier with the service and the unit works great.
Description of Work
Installed new air conditioning unit, thermostat; removed old unit
Category
heating & air conditioning/hvac
Cost
$3,465
Hire Again?
Yes
Jerrel B.
5.0
06/10/2014
They showed up on time and did the work in a timely fashion. It took two days to complete the job and at the end they gave us a run through of the new system and how to use it. They also cleaned up nicely and left no trash either inside or outside.
Description of Work
They installed a new HVAC system including A/C, furnace, and thermostat.
Category
heating & air conditioning/hvac
Cost
$8,000
Hire Again?
Yes
Belinda D.
5.0
04/07/2014
Due to reasonable weather conditions, we were able to obtain 5 bids and do some research on the company's and products before deciding on who were going to hire. Comfort Xpress is who we ended up using and we are just thrilled with our choice! All the employees we came across were truly outstanding! They explained everything in detail, arrived on time, were very neat in there work and always cleaned up after they were done. We have a hard wood floor in the entryway and kitchen which they covered up while bringing things inside and out. We are so impressed with Comfort Xpress! We want to thank Scott and everyone who played a part in making our home so comfortable! We would highly recommend Comfort Xpress!
Description of Work
We had a new furnace and heat pump/ac installed.
Category
heating & air conditioning/hvac
Hire Again?
Yes

Phone

Address

3527 State Route 37 W

Delaware, OH 43015

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Website

http://www.comfortxpress.net

Other Information

Services offered

Residential, Heat Pumps, Geothermal, All Types Of Gas Furnaces, Boilers, Radiant Heat, Air Conditioners, Mobile Homes. Commercial Cooling Towers, Boilers, Water Source Heat Pumps, Rooftop Equipment, Radiant Heat, Package Units. Industrial, Direct And Indirect Fired Units, Make Up Air Exhaust, Kitchen Equipment, Chillers Excluding Amonia Systems. Generators.

Payment options

Check
Visa
MasterCard
Discover
Financing Available

FAQ

COMFORT XPRESS is currently rated 4.6 overall out of 5.

COMFORT XPRESS is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

COMFORT XPRESS accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available

Yes, COMFORT XPRESS offers free project estimates.

No, COMFORT XPRESS does not offer eco-friendly accreditations.

No, COMFORT XPRESS does not offer a senior discount.

Yes, COMFORT XPRESS offers emergency services.

Yes, COMFORT XPRESS offers warranties.

COMFORT XPRESS offers the following services: Residential, Heat Pumps, Geothermal, All Types Of Gas Furnaces, Boilers, Radiant Heat, Air Conditioners, Mobile Homes. Commercial Cooling Towers, Boilers, Water Source Heat Pumps, Rooftop Equipment, Radiant Heat, Package Units. Industrial, Direct And Indirect Fired Units, Make Up Air Exhaust, Kitchen Equipment, Chillers Excluding Amonia Systems. Generators.