Get matched with top hurricane film pros in Cincinnati, OH

"Sarah is amazing to work with, from my initial inquiry call to my final call when the work was completed. There were a couple of challenges but her excellent customer service and attention to detail made for a great experience. If you need something, Sarah is your go to person. The company is lucky to have her!"

"ON 3/20/2018 I HAD CAR TOWED TO XENIA GLASS & LOCK TO CUT AND PROGRAM NEW KEY FOR MY MERCURY COUGAR. THEY CALLED ME TO PICK UP CAR ON 3/21/2018. AFTER THEY PROGRAMMED KEY, THE CAR WOULD NOT START. THE CAR RAN FINE BEFORE KEY REPLACEMENT. BRIAN SAID THAT “SOMETHING ELSE WAS WRONG WITH MY CAR BECAUSE HE IS A PROFESSIONAL - HE HAD BEEN DOING THIS FOR 18 YEARS.” ON 3/22/2018 I HAD THE CAR TOWED TO SELECT AUTO REPAIR AND HAD A DIAGNOSTIC RUN. RODNEY INFORMED ME THAT IT WAS THE ‘PATS’ (PASSIVE ANTI-THEFT SYSTEM) CODES AND SAID IT WAS A KEY RELATED ISSUE AND THAT IT COULD POSSIBLY BE BECAUSE THEY USED AN AFTERMARKET UNAPPROVED UNOFFICIAL KEY. AFTER CONTACTING XENIA GLASS AND INFORMING BRIAN OF THE DIAGNOSTIC, BRIAN WENT TO SELECT AUTO AND GOT INTO A DISPUTE WITH RODNEY FROM SELECT AUTO REGARDING THE DIAGNOSIS. RODNEY THEN CALLED ME AND TOLD ME TO “GET MY CAR OFF OF HIS LOT IMMEDIATELY OR HE WOULD HAVE IT IMPOUNDED BECAUSE BRIAN CAME THERE AND STARTED AN ARGUMENT WITH HIM AND HE DID NOT WANT TO GET INVOLVED.” ON 3/23/2018 I HAD CAR TOWED BACK TO XENIA GLASS AND ASKED BRIAN TO CUT AND PROGRAM NEW KEY. ON 3/27/2018 BRIAN CUT AND PROGRAMMED SECOND KEY AND THE CAR STILL WOULD NOT START. ON 3/28/2018 I HAD CAR TOWED TO GERMAIN FORD EXPLAINED ISSUES AND THEY STATED THAT THE CAR MUST HAVE OFFICIAL FORD APPROVED AND PROGRAMMED KEYS TO WORK. I HAD THEM ORDER NEW APPROVED KEYS TO CUT AND PROGRAM. GERMAIN FORD ATTEMPTED TO PROGRAM WITH THE APPROVED KEYS AND SOFTWARE, HOWEVER THE CAR STILL WOULD NOT START. THEY RAN SEVERAL DIAGNOSTICS AND DETERMINED THE SAME AS SELECT AUTO REPAIR – IT WAS THE PATS MODULE AND A KEY PROGRAMMING ISSUE. SHAWN CALDWELL FROM GERMAIN FORD INFORMED ME THAT IT IS HIS AND THE TECHNICIAN’S OPINION THAT THE DAMAGE OCCURRED BECAUSE XENIA GLASS PROGRAMED AN UNAPPROVED AND UNOFFICIAL AFTERMARKET KEY WITHOUT OFFICIAL FORD PROGRAMMING SOFTWARE WHICH CORRUPTED THE PATS MODULE. I ASKED THEM TO REPLACE THE PATS MODULE. THEY WERE UNABLE TO LOCATE THE PART AS FORD CONSIDERS THIS PART OBSOLETE DUE TO IT BEING A 2002 MODEL. THE CAR CANNOT BE REPAIRED AND IS CONSIDERED TOTALED AS THE COST TO REPAIR VEHICLE IS MORE THAN VALUE OF CAR. I SPOKE WITH JOHN MARSDEN WITH XENIA GLASS AND WHILE ON THE PHONE HE PUT ME ON BRIEF HOLD AND SPOKE WITH BRIAN. JOHN CAME BACK TO THE PHONE AND SAID TO GET THE DOCUMENTATION FROM GERMAIN FORD AND XENIA GLASS WOULD FILE INSURANCE CLAIM. AFTER I RECEIVED THE DOCUMENTATION I CONTACTED XENIA GLASS AND FORWARDED THE INVOICE FROM GERMAIN FORD TO GET CLAIM GOING. ERIC HOLSTON CALLED ME BACK AND GOT VERY RUDE ACCUSING ME OF JUST TRING TO GET A NEW CAR AND SAID THEY WERE NOT GOING TO PAY FOR DAMAGES. I TOLD ERIC I WAS NOT GOING TO ARGUE WITH HIM THAT WE WOULD LET THE INSURANCE HANDLE IT. ERIC REFUSED TO FILE CLAIM AND REFUSED TO GIVE ME THEIR INSURANCE OR BOND INFORMATION. AS OF THIS POINT THE INCIDENTAL CHARGES RESULTING ARE $697.85 AND STILL NO VEHICLE: $ 56.58 – XENIA GLASS & LOCK - CUT AND PROGRAM NEW KEY $130.00 – SELECT AUTO – TOW AND DIAGNOSTIC ($45.00 TOW + $85.00 DIAGNOSTIC) $155.00 – JOHNSON’S TOWING (3 TOWS) $356.27 – GERMAIN FORD (INVOICE ATTACHED) THE KBB AVERAGE PRIVATE PARTY VALUE IN GOOD CONDITION WITH CORRECT MILEAGE OF MY VEHICLE IS $2,248.00. ESTIMATED TOTAL DAMAGES AT THIS POINT ARE $2945.85. PLUS, TRANPORTATION EXPENSES FOR WORK DUE TO LOSS OF VEHICLE. AS I TOLD THEM, THE CAR RAN BEFORE KEY WAS REPLACED. THE DAMAGE TO MY VEHICLE IS A DIRECT RESULT OF PROGRAMMING AN UNAPPROVED AND UNOFFICIAL AFTERMARKET KEY WITH UNAPPROVED UNOFFICIAL PROGRAMING SOFTWARE. THE DAMAGED PART IS A CORRUPT ‘PATS’ (PASSIVE ANTI-THEFT SYSTEM) MODULE. I WOULD LIKE TO FILE AN INSURANCE CLAIM WITH THEIR BUSINESS INSURANCE."

"Protecht was great to work with. Communication was top notch. Theo was efficient when installing the new system and through when explaining how to use it. We will recommend to friends and family! THANK YOU!"

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."