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Window Genie of Cincinnati North & East

Wood Gutters - Repair- For Business, Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair,

About us

We are family owned and operated servicing the area for over 25 years. We take pride in the quality of work we provide as well as our high level of customer service.

Business highlights

33 years of experience

Services we offer

3M, Decorative and Security films., Residential & Commercial window cleaning, Suntek, chandelier cleaning, cleaning & sealing for decks, concrete cleaning & sealing, fences, gazebos, gutter clean-outs, house washing - brick and vinyl siding, llumar films, swing sets, window film installation - Huper Optik

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.05 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
40%
3
0%
2
20%
1
0%
Showing 1-5 of 5 reviews
Nancy C.
Jul 2017
4.0
Took a couple of weeks to get an estimate. There is no one on the office to take calls and they take a few days to return calls. It took a month to get scheduled for the work. The deck was cleaned and was a good job. It rained on the day that the window cleaning was schedules and I am now waiting another month to get the work done.

Amy V.
Apr 2017
5.0
Yes, I recommend this pro
Very well. Windows look great, service professional was friendly and courteous, working carefully around window treatments, bookshelves, etc.

Natalie C.
Nov 2016
5.0
Yes, I recommend this pro
$199
They cleaned the windows on my 2-story house, screens and sils included. They were very polite and conscientious. They always made sure to let me know what was going on. I would recommend them to anyone.

Bonnie E.
Apr 2016
2.0
$299
Owner and workers were pleasant but the quality of the service was extremely disappointing.  I saw that the windows were still dirty and streaked while the crew was still here.  I pointed out several problem areas but they really weren't fixed so it felt very awkward to me.  After they left, I was appalled at how bad almost everything looked.  I subsequently contacted the owner and he sent one of the men back to re-do.  They looked better but the work was still far from satisfactory and far less clean than my experience had been with a different company the prior year.  The only positive was the light fixture hanging from a high ceiling.  That was an extra charge but cleaned up nicely and was well worth it.  The rest of the work made me wish I'd gone with the higher priced company that knew did a better job.  Lesson learned.

Wayne C.
Feb 2016
4.0
Yes, I recommend this pro
$140
They did a really good job. There was some tension between their workers, there was a little bit of sniping. I would use them again.

Dennis D.
Dec 2015
5.0
Yes, I recommend this pro
$500
unknown

Gregory C.
Aug 2015
5.0
Yes, I recommend this pro
unknown

Dave H.
Aug 2015
5.0
Yes, I recommend this pro
$106
Joey, who did the work, was simply the finest. I've already contacted his office to ask that his management be made aware of how happy we are with his work. Not only was he professional and thorough, he was personable. I would recommend Window Genie in a heart-beat.

Sheryl L.
Mar 2015
5.0
Yes, I recommend this pro
$120
unknown

Jason W.
Aug 2014
5.0
Yes, I recommend this pro
$195
unknown

Eric G.
Jun 2014
5.0
Yes, I recommend this pro
$159
Great job, very professional.

Brandt & Susan R.
May 2014
5.0
Yes, I recommend this pro
They were excellent, polite, professional and very nice to deal with. We would use them again in the futue if needed.

Patricia O.
Oct 2013
5.0
Yes, I recommend this pro
$75
They were able to get to the house in a day's notice, which we really needed!  They did great work and the price was ok too.  We ended up paying the minimum price, which was maybe a little higher, but we had already had the interior windows done the day before.  The main thing was they were able to get in quickly and do a good job.

Tina C.
Sep 2013
5.0
Yes, I recommend this pro
$180
As planned

Caryn L.
Aug 2013
1.0
They were supposed to show up between 12:30-1:30 and showed up at 3:15, and only one guy.. the whole back of my house is glass. Our last service would send 3-4 people. Also 2 days ago the owner said that if it rained he would do the inside today and the outside on Friday. Well when this lone employee showed up, he called to confirm Friday since it was raining, and now the owner said he could not guarenntee it! So I told him to leave. So very unprofessional. And here I have a party in a few days...

Carol P.
Aug 2013
5.0
Yes, I recommend this pro
$140
We called the company to have them come out and give us an estimate and they were out the next day.  We were given a estimate to look over and if we wanted the job done then we should call to set up an appointment.  We were never bothered by the sales department asking if we wanted to make an appointment.
We called two days later to set up an appointment and an appointment was set up for the following Monday (2 business days after we called.
The cleaner was prompt--even a little bit earlier than the scheduled time.  He took his time cleaning each of the windows.  We did have some calcium deposits on some of the windows on the outside which he addressed.  He took care to make sure that the cleaner that ran down the  windows did not get onto the carpet or the window sills.  When he had completed the job he went around again and looked at the windows and if he wasn't satisfied he recleaned the window.  At the very end of the job he did a walk through with us.  He told us as he was leaving that if we saw in smears or streaks to please call them and they would come back and redo the windows.
We were very pleased with the company --the people in the office, the person who did the estimate and the person who actually cleaned the windows. 

Terry M.
Aug 2013
5.0
$372
Did a very good job on windows and siding. Siding REALLY needed a cleaning. Kept us informed throughout the process. We WILL use him again.

Mike L.
Aug 2013
5.0
Yes, I recommend this pro
$500
My experience with Window Genie Cincinnati North was fine, it went as expected. I don't have any negative feedback. The people were all good.

Richard C.
Aug 2013
5.0
Yes, I recommend this pro
$123
I was very satisfied.  He took his time.  He was attentive, polite, and professional.  The price was reasonable.

Eric G.
Jul 2013
5.0
Yes, I recommend this pro
$120
Service went very well! Quick and very thorough!! Wonderful job!

CECILIA & PAUL H.
Jul 2013
5.0
Yes, I recommend this pro
$290
Window Genie is excellent. The price is always the best in Cincinnati. The employees are courteous and do a fantastic job.

Gregg S.
Jun 2013
5.0
Yes, I recommend this pro
$132
It went great. Done within  1 hour

Jennifer H.
Sep 2012
2.0
$65
The cleaning of the windows was fine. They were on-time. The only problem was that they scratched my furniture and have yet to remedy it or even acknowledge it. I have reached out to the company to note this and spoke with the owner who said that he would come out to look at it. He never came and ended up telling me he does not think his workers did this.
Response from Window Genie of Cincinnati North & East

"This is not one of our regular customer situations but a first time Living Social half price deal. Member has accused the Window Genie team of scratching a piece of furniture while cleaning her windows. We had two very experienced techs at her home for the window cleaning that day and they are positive that they did not scratch or touch her night stand. Our Window Genie policy and training requires: 1) that we do not place anything down on a customer's furniture and 2) that we require our customers to remove any knick knacks or obstacles that may impede our ability to clean the windows. Our regular customers know the routine so their property is not damaged. This situation is a perfect example of why that policy is in place. The night stand did not impede our ability to clean her windows. The slider windows in question were taken out and laid on a towel on the floor to keep the dirty water from dripping on the carpet. Nothing was laid on the night stand. I am not sure what equipment could have scratched her furniture as our gear is mostly plastic and rubber. We carry our equipment in a protective sleeve on our belts. The Member followed the team around and was satisfied with the work and signed off on the invoice. This policy has been the same for 16+ years. I did offer to take a look at the situation. We played some phone tag and the customers were on vacation at one point. It is my fault that several opportunities to review the situation were missed. I absolutely could have communicated this better to the customer, but the result would still be the same. We were going to be blamed for something we did not do. As with most window cleaning companies, we have on occasion had issues with broken glass or screens and our policy states that we will repair or replace anything we damage. The team is 100% positive that they did not scratch the nightstand. The Member was with the team most of the time while they cleaned the master bedroom. If something happens while on the job, our techs are instructed to stop what they are doing and call me immediately. The team knows they will not be fired for breaking glass, running over mail boxes, bumping fenders, scratching furniture, etc. These things happen in the service world, it just didn't happen this time by us. As the social media war heats up, I know I could have taken the easy way out and just paid for something we did not do. But now, it has become a matter of principle, and I honestly do not believe my crew caused this damage."


Toby R.
Aug 2012
5.0
Yes, I recommend this pro
$89
One person arrived on time, cleaned 28 windows & 2 doors.  He was very professional and competed the service within 3 hrsI was very satisfied and will use them again.Received a letter thanking me for purchasing a cincy saver coupon  and I  will sign up for their window care program

BETH M.
Aug 2012
5.0
Yes, I recommend this pro
$109
I was impressed by how well spoken and clear both Becca and Patrick were.  They came on time in a well marked vehicle with proper ladders & tools.  They counted the windows from the outside and had me walk through the rooms with them.  I moved a few things away from the windows (computer desk, ipad) but they were very careful.  Every blind was carefully moved, screens removed, windows cleaned, screens cleaned and replaced.  They worked quietly and efficiently. 

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Window Genie of Cincinnati North & East is currently rated 4.0 overall out of 5.
Window Genie of Cincinnati North & East accepts the following forms of payment: CreditCard
Yes, Window Genie of Cincinnati North & East offers free project estimates.
No, Window Genie of Cincinnati North & East does not offer eco-friendly accreditations.
No, Window Genie of Cincinnati North & East does not offer a senior discount.
No, Window Genie of Cincinnati North & East does not offer emergency services.
No, Window Genie of Cincinnati North & East does not offer warranties.

Contact Information

5035 Harvestdale Drive, Mason, OH 45040

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