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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They were great quick efficient and up front about the cost"

"One of the best companies I have ever dealt with. Andrew and the young man who came to my parents house for mold removal and duct cleaning were efficient, professional and so friendly. They will definitely be the first call I make for any work I need done in the future. Thank you for everything, y’all were amazing!"

"On time, did jobs I asked for and found two issues I wasn't aware of. The fact that the flood light setting was not correct became clear once it got dark but I figured it out. Would use them again."

"Mr. Electric provided excellent service for me under difficult circumstances. A building contractor damaged a wire and buried it under 42” of concrete. Ryan Corley, Mr. Electric’s wire detection specialist, was able to locate the wire accurately. Electricians Jeff Shipkosky and Khefren Johnson spent two and a half very long days, in 93-degree heat, digging around the perimeter of my house. Both ends of the damaged wire were eventually located six feet underground, which is considerable deeper than code requires. Justin David, Mr. Electric’s manager, was here working alongside his men and provided all the support possible to them. He maintained full contact and communication with me throughout the entire process. These men, along with a crew of assistants, are a class act company. I was very impressed at the dedication of Mr. Electric and recommend them highly."

"Woody and his son Drake did an outstanding job. From start to finish they were prompt, courteous, friendly, and efficient. During the initial assessment they had no problem with me adding a few tasks, and the quote they gave me was very reasonable. The day of the project, they arrived on time, quickly got to work, and gave suggestions and explanations where needed. The project was completed on time and everything worked as well or better than expected. I will absolutely be going to them again for any future electrical projects and repairs."

"Everything went smooth "

"Quickly finished job, answered questions, and the price was affordable. Was pleased with outcome."

"Appointment was made to perform the work. Root Electric never bothered to show up for the appointment and did not call to cancel the appointment or explain why they did not show up. I understand that unexpected events might occur that would require rescheduling, but in this day of universal telephone availability there is no excuse for not calling."

"Awesome job. Highly recommend!"