Get matched with top heating oil pros in Brewster, OH

"Do a great and go over and beyond with no extra cost."

"Started on 6/23/24 with the technician telling us we need a new unit, Told us that it was last years model so he was giving us a "deal" on it. He took a check that day for 1/2 of the cost of the unit. June 26th the unit was installed- after having to leave several times to buy a new torch set , and some other complications. June 29th we contacted the technician again about the unit not cooling appropriately, and that it was 80 & 78 on our Thermostats. June 30th - technician came back out and told us he needed a part. July 1st - part was delivered and technician came out to install. July 2nd we contacted the technician again letting him know it is not cooling. July 3rd - technician came out and looked at the system again, told us to give it until sat July 5th to see if it cools and then let him know July 5th we reached out to the technician to let him know the unit isnt cooling, technician communicated that they would be out Monday July 7th. July 7th - Technician came back out to look at the unit and it did start cooling July 8th - we contacted the technician to explain that there was ice on the pipe by our furnace, and that it was warming up in the house July 10th - technician comes out - does some type of adjustment with the thermostats July 20th - contacted the technician to let them know the AC unit outside was not turning on. July 21st Technician comes out and says a wire was loose on the unit outside thats why it wasnt working July 22nd we reach out to the technician and tell him there is ice building up on the unit outside July 23rd - Technician was going to come out, but we decided to get someone else to come look at the unit. - we let the technician know this. July 23rd - new company (had to pay service fee) comes out and states that the unit is too large for our house and has lots of pictures and reading that show what is wrong with this unit. They are sending some on July 24th to come give us an idea of what needs done to fix this unit, or (hopefully not) to replace it AGAIN."

"Mason shared a lot of useful technical information about our heating system. He was polite, well spoken, and knowledgeable."

"We needing to replace a broken furnace in our new home recently (11/22/2021). Our home warranty would not cover it because the owner Scott told them it didn't work at all (the heat exchange was cracked) and the unit still powered on and the blower worked. However because he told them that they would not cover it. This was the start of winter so I had no choice but to have the unit financed so they would replace it at my expense instead of going through the home warranty. I paid $4k for a unit that pushes about 1/2 the BTU of my old unit and from what I can tell sells for about $1,500. It isn't even rated for the area its covering. Then it took hit "technicians almost an entire day to install it and get the thermostat working. They eventually had to call what seemed to be a senior tech over to help them. Once it was done we realized a few weeks later that we were smelling stagnant air from the basement and I examined the area and found they had cut out and removed the return duct and never reinstalled it on the new unit. So it was pulling air from the basement and our return was CUT out with the support pieces still hanging and a big hole in the basement duct. I called to get the return put back in and was told Scott would need to take a look. He came out and weeks later had still not called me to setup getting the work done. I called back again and they got ahold of Scott and he quoted me like 1800 or something stupid. This install was not just improper but has been deemed unsafe by the county inspector. Thye have been notified to fix this immedietly to be code compliant and be able to use it again. As of about 2 weeks ago we still have not heard from them about when they will resolve this."

"The project went extremely well. Adam and crew show up and work. They are very neat, and keep the workplace clean. Adam explains everything that they will be doing and goes over the expense of everything, in advance. I highly recommend this company."

"I emailed Torpedo Heat several times about the problems that I was having with a heater that I had purchased used from someone. He emailed back and gave some suggestions on what to do, I explained to him I had seen his you tube videos and was still having problems. I called him and described what was happening with my heater, explained that everything he told me to do worked for the first few cycles of the heater then it started to malfunction again. He explained to me the heater I had was a very old heater and that most of the parts were not available any more. I explained that I had bought parts online from other sources, then he figured out over the phone after I told him what parts I purchased. That the parts were indeed the wrong parts for my heater, they look the same but were not compatible with my heater(I should have him first). Torpedo Heat is a very knowledgeable about these heaters, in my gut I knew he was the right man to fix my heater. He is an honest man and cares about doing right by his customers, anyone who needs to have a heater worked on parts ordered or bought through him he will more than gladly help you out. With that being said, I would not hesitate to call him or have him work on my heater again as he did on 1/21/2018. He got me back up and running with my heater. Many thanks Torpedo Heat your aces in my book, keep up the good work."