Get matched with top appliance salespeople in Stafford, NY

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I worked with Richard Doyle directly. He and his staff are super nice, professional and honest. Richard has been doing wood working and remodeling for over 30 years and has a excellent reputation. I gave a "B" on price only because he sells and does quality work. So it is a bit pricey but you get what you pay for! So no - it's really a "A" but it is high end quality. I had this idea for a dream kitchen and he made it come true. I wanted "Zebra wood" frameless cabinets and he was the only reseller for the company that I thought could deliver the product that I wanted. Turned out the cabinet website pictures were not really what they sold as far as finishes. We spent months finding all the right manufactures to make the cabinets and do the veneers. He loved the challenge and really never charged me for the time he put in to get it right and it was right! These are not Ikea flimsy frameless cabinets. Mine have dovetail joints and solid wood with soft close hardware. 1963 kitchen and bath to 2030 modern. Love it."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"So many problems! Our standard was if they would be happy if this was their showroom or Kris Oak's home or your home or pictures are posted on social media. Their standard was what was the easiest fix, not the correct fix. We had the Better Contractor Bureau do an inspection of work performed before Kris Oaks came out to the house. We were advised to find another contractor to finish the project."

"They have also replaced all the water lines in the house that used to be galvanized. They are very very good, very professional."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."