Kitchens by Oaks

So many problems! Our standard was if they would be happy if this was their showroom or Kris Oak's home or your home or pictures are posted on social media. Their standard was what was the easiest fix, not the correct fix. We had the Better Contractor Bureau do an inspection of work performed before Kris Oaks came out to the house. We were advised to find another contractor to finish the project.

The installers were timely, professional & they performed quality work.

The best home work we have ever had done to our 40 year old ranch. The two installers (Alan and Dylan) were affable, meticulous outstanding craftsmen and a font of helpful suggestions as work progressed. Moldings were replaced as needed and new ones were added to the new closet and this is just one example of the "above and beyond" work that was done. A week later, we are delighted with our new shower and have enthusiastically shown it to neighbors.

The kitchen is beautiful - however I do not give them ANY credit for it. I'm the one who picked everything out. The work was completely sub par right from the beginning. Wall measured wrong, wrong cabinet size, wrong faucet installed, drilled holes wrong for the drawers and didn't order enough handles, etc. It just went on and on....... The final straw was when the fridge was moved into place and it stuck out 11" INTO THE ROOM!!!!! You couldn't even tell that there were cupboards on the other side of it. Owner never called or came to see what was wrong. I have talked to 5 others that dealt with them, with similar results. DO NOT DO BUSINESS WITH THIS COMPANY. They do not have reviews on their web site - hmm, I wonder why....

It is a long process - no matter who you use - but the workers tried to help make the kitchen useable as much as possible.

unknown

Working with Tom on the design of the layout was an enjoyable experience. He worked with us through many iterations and changes, making helpful suggestions to get us to consider options we may never have considered on our own. Despite some inaccuracies in the engineering drawings and some unforeseen construction issues, he was able to come up with a late redesign that kept us from losing several of the key options we desired. He gave us accurate updates on the construction status of our cabinets and they were actually ready for installation ahead of schedule. This is where Alan the installer took over. Talk about a consummate professional... A true master of his craft. His attention to detail was amazing. I've never seen such well cut crown moldings. He even scribed the moldings in places where there were inconsistencies in the ceiling. All the cabinet faces line up, everything is level, just what you'd hope for when spending big dollars for custom cabinets. He really proved what a master he is when it was discovered that a cabinet over the refrigerator was found to be oversized. Tom and Alan quickly came up with plan A, and if that did not work, or was not to our liking, then we could go with plan B. Plan A was to see if Alan could dismantle, resize, and reconstruct the cabinet. We opted to have him try, as it would have been 4 weeks to get a new cabinet built. Turns out, it was the right choice. Once he installed the cabinet, you would have thought that it had come from the manufacturer. We will have to wait for new doors, but that did not stall the installation. Once the installation was complete, the only complaint my wife had was the location I selected for the handles on the large pantry cupboard doors. Alan made no assumptions about how or where we wanted the handles installed. When there was a possibility of multiple options, he did not assume, he asked, and gave me suggestions, and pros and cons of the choices. That shows true respect for the customers desires on what they want the finished product to look like. I was confused when he asked me if I had a sample of the tile that was going on the backsplash and up-to the ceiling behind the stove. His intent was to leave a recess for the subway tile to slip behind the crown molding, rather than having the tile setter try and cut the tile to match the profile of the crown molding. This is the kind of detail you want your installer to be thinking about. This is the exact opposite of what I got from my contractor who built the addition. If it was not in his area of responsibility, he didn't worry about it. You won't get that kind of attitude from the people at Page Countryside. Top notch, from sale to final install. If you are thinking about remodeling your kitchen, before you lock yourself in, give Tom a call at Page Countryside. He will help you design the dream kitchen you always wanted, and Alan will assemble it with the craftsmanship you just don't see much of anymore.

They came and measured the kitchen.  Went to the shop and picked out cabinets, floor, sink, faucet, etc.  We were presented with a price and contract.  We went ahead. 

Workmen came in for the demo of the kitchen.  All OK.  The install began.  Workmanship was sloppy.  The workman was a subcontractor and his helper was a subcontractor of the workman.  A soffit was torn out and all the insulation behind it.  Cabinets were put up.  We later discovered we had cold air blow out between cabinets in the winter.  At least the glasses are prechilled.  Then we find out that they won't do plaster work in a spot where the soffit was. We had to hire someone else.  Also had to hire our own electrician to add some outlets I wanted. 

The sill plates at the doors are obnoxiously large and not cut to fit to the doorway.  Then we find out that they "forgot" the baseboard molding and we had to pay another $400.  Oh and we "forgot" the door handles and drawer pulls, another $500, and they are not even around they room.  You can see some handles a little crooked, some a little higher than others.

Very shoddy work.  No up front notice that they won't do all the work?  Added costs to a signed contract?  I would not recommend these clowns to my worst enemy.

.

My first interaction with Page was great. Their sales guy (Tom) came to my house originally to quote cabinets for a kitchen remodel. he was very professional, seemed extremely knowledgeable and was likable.  We ended up asking for a quote to install a bunch of drywall as well, which is what we ended up signing a contract with them for. They couldn't match the price i got from Lowes on the cabinets but we still wanted to work with them.
Tom measured everything and then came back with a quote of $1500, which was an excellent price. I expected the job to be around $2000-$2500. We ended up going into their office on May 15th, signed a contract to do the work and set a date for May 27th, completing on May 29th. The strange things was, they demanded the money up front, which is unusual with contractors. I can see paying material costs up front then the rest at the end, but we went ahead with it as they seemed reputable and had a history in the area.
 I lined up the cabinet installation for the following week (6/2), then the countertop measurements to follow them (6/6). So getting the drywall done was pretty critical as it affected everything else. I received a call on 5/26 from Joel at Countryside stating the sub-contractor wanted to look at the job, which they did. The sub told my wife the job would take a minimum of six days, which threw her into a tailspin. Before i could contact their office, i received another call from Joel in Countrysides office, who stated that there was a mix up and the wrong sub had showed up at my house. The sub that was doing my project had a bigger crew and would be able to meet the three day timeline agreed to, but he wouldn't be able to start until 6/2.
This of course threw all my plans out the window as i now had to push the other contractors out a week (to which they had other jobs lined up and they wouldn't be available to do my project for at least two more weeks). I asked Joel whether the sub that was actually doing my project needed to see the space, to which he replied "no, just have someone at the house at 8:00 AM on 6/2". I had a business trip scheduled, so i had to have a family friend come to my house and sit with the contractors, but they ended up not showing up. When i landed and spoke to Joel as to where they were, he replied that he had tried calling me and when I didn't answer they decided to not come. I was enraged! I said I made arrangements and that he was wasting people time! He stated he would get them there as quickly as possible.
After repeatedly calling to find out if they were actually going, they finally got back to me to say they would be there around 1:30 PM. My friend had to leave, so we agreed to leave my front door unlocked and they would begin. When my wife got home at 3:00, there was nobody there. I continued calling (no answer/response) the remainder of the day. Finally at 7:00, after a game of "Joel and Tom aren't here", Tom finally got on the phone with my wife. He then proceeded to tell her the price of the project was doubling because "site conditions changed". The definition of that was that a few of the joists would need to be shimmed (this was true, about six of them perhaps),  the recessed lights weren't mounted correctly (which was untrue, several drywaller contractors came in afterward and said they were fine) and that due to the fact that there was a finished floor (which is tile, and every other drywall contractor that came in said it was no problem, they would just put down plastic). Those three things meant the job costs doubled and constituted "altered site conditions." The funny thing is, i offered to put down plastic, to which Tom replied it would be a safety issue as the guys would be wearing stilts (for my 8' ceiling). I asked every other contractor since whether the plastic would be a problem, they all said no and that they would be using 3' ladders, not stilts.  All of them also said it's "very common to do drywall work with a finished floor", though we all know it isn't optimal.
It was obvious that Tom misquoted the job, then used the flimsiest excuses to get out of the signed contract. My kitchen project is now pushed out several weeks and the only thing they offered was to terminate the contract. Tom said by only doubling the cost of the project, he was doing it "at cost" and was doing what it took to "make it right". If I wasn't so mad, I would've laughed. In his mind, making it right was doubling the cost of the project the day they were supposed to start! And that was making it right! What they were doing was squeezing me because they knew I had other trades lined up and they could make back what they failed to originally quote.
I would've been fine if they were honest about what occured, and would've even paid a bit more money as we did truly like them. But the continual lies and excuses for doubling the cost of the project were insulting. To say the project costs doubled for some shims and having a finished floor, or that they couldn't put down plastic was really infuriating. I felt like they were making me out to be a fool, and verified it wiht every contractor i've had come in since. Everyone of them said it was nonsense, with the exception of needing a few shims.
My experience with this company was a nightmare. I would not recommend them to punch a hole in a wet  paper bag let alone do any sort of remodeling project.

unknown

It is a good company and we like them. They are always great. I will go back to them with a heartbeat. They are nice, knowledgeable and know what is going on. They are very professional. Their prices are reasonable.

They're a very family-oriented business. Right after we purchased a washer, we were having problems and I was concerned about a problem so early on. When I talked to them about it, they went over some things with me about the machine and even sent a technician out to repair the part. They took care of all of the paperwork needed since it was a warranty issue. They have a customer appreciation day too, where they have extra staff to answer any questions, hold drawings, etc. There's no high-pressure sales.

I have had poor service from them and I don't do business with them anymore. They are a local company and I thought they would provide better services than bigger companies. We had a tough time getting them to do repairs. We got really frustrated with them. They don't provide good services anymore. I will probably not use them again. I would only want to buy the water filter for the refrigerator from them. I keep getting false promises from them. Finally I decided not to deal with them anymore. The ice lifter was not working when it was covered under warranty. Then it got spoilt when it was not under warranty. They charged us for the second time though they should not have as they had not taken care of the problem in the first place.

. They were prompt and they were efficient. I was very pleased with the work they did for me. I will use them in the future.

I like to support the independent local merchants. I have purchased appliances from Page before this. Their sales staff are low key, no pressure people. The installation went well.

They were friendly and easy to get along with. The owner is the one that helped me and he was very helpful at fining the appliances when I was at the store.

Page's sales staff was knowledgeable, courteous and helpful. They began with questions about what we wanted/needed and offered appropriate choices based on that. Their prices were good, they have a nice selection of makes and models and I was impressed with the ease of doing business with them. They gave us a two-hour window of time for the delivery, were right on time, and the workmen were careful, neat and thorough.

Their prices are as good or better than anywhere else, and their service is far better. The staff is knowledgeable and they do not try and sell you the most expensive items. They deliver - no charge - take away - no charge, and they will arrange for installation if required. I recommend them to everyone one I know!

I liked that Page Appliances were fast in their service. They were friendly and courteous to me. I also like that they are a family run business and I like to support family run businesses.

Page Appliances are excellent and very professional to work with. They did a great job and I would use them again if needed. I also recommend them to others.