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"Quick and helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"We could not be more pleased with this company! The technician arrived on time with the parts required to install our ice maker. He performed the worker with attention to detail and quality and was a pleasure to have in our home. The price was absolutely reasonable. We will use ATS for all our future needs."

"We were initially impressed with the salesperson and went with Crisafulli for that reason despite their proposal being more expensive than other providers. Soon after the installation started though, so did our disappointment. The project was poorly planned, ultimately taking over a month (initial estimate 2 days) due to careless project management on their part. They also tacked on charges we were initially told would not be included and failed to resolve the issues we had with poor installation quality. If you go with Crisafulli, which I do not recommend, make sure you have a detailed SOW and can verify the work being performed."

"Professional, courteous, and efficient."

"After having to play phone tag with them, they scheduled me Then they forgot about the appointment When the tech finally came out 2 weeks later, he ran the washer without telling anybody Told me that I needed a new new water filter Proceeded to leave and I had to contact them after about two more weeks for them to set me up for the following week The following week came and on the day of my appointment they called me and said that they damaged the part so they can't do my appointment It's been 3 weeks since then and I contacted them to see what was up. I called them and left a voicemail and got no response. I texted them and got no response. I contacted GE and they are filing a complaint with this company. They also ship the part directly to me and are finding a new technician. Upon getting the serial number and model number for my appliance I discovered mold that has been there for a month because the tech never said he ran it. May need entire new washer. Not recommended."

"I will no longer be a customer of Mohawk Heating. On November 1st a technician replaced my thermostat. A Honeywell T4 Pro was also the replacement thermostat for my home. All I have is a boiler, so the work consisted of removing two screws, disconnecting two wires, then attaching a new faceplate and reconnecting the two wires. Almost forgot, he put two batteries back in. The technician then went to the basement to make sure the boiler was running okay, took a quick look and recommended some work on the system. The whole process took about 45 minutes. Imagine how shocked I was to be told the total was $545.21!!! I knew the service call was $125, so I figured on the high side it would be about $275. What an expensive lesson learned on my part. How could anyone, in good conscience, charge such an extreme price for this kind of job. I do regret not following through with attempting to replace it myself. This was a very costly mistake for me."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."