Earl B Feiden Appliance
About us
Family owned and operated since 1926; now operating in our fourth generation, and offering the best in home appliances at the best price. We sell nearly every brand of major appliances on the market, and operate one of the largest service departments in upstate New York. Servicing every appliance we sell. Everything is handled in house from product sales, delivery and service. Every person that works in the field under our name is our employee; we do not subcontract any work to third party companies.
Business highlights
Services we offer
Ranges, air conditioners, dehumidifiers, dishwashers, dryers, grills, microwaves, patio heaters, refrigerators, service bars, specialty appliances., unique, warming dryers, washers, wine storage
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
35% | ||
9% | ||
4% | ||
17% | ||
35% |
"Thank you [Member Name Removed]!!!!"
"I am writing in response to the letter we recently received from your Angie’s List member. Our records indicate that Member’s DCS range, purchased by B. Bartlett on February 2004, is out of warranty. Our service technician first went to service this range in November 2007. According to this service history, the orifices of this range are repeatedly being plugged due to spillovers during cooking. In this case, the orifices must be cleared by the technician. This service was performed on Member’s range. When this continued to happen, we were contacted several more times by our customer for service. At Member’s request, we sent a different tech, who agreed with the initial diagnosis. On August 11, 2011, our technician Tom was sent to service Member’s range for the same issue. He cleaned the orifices and told her that he would order parts for the range, including a new orifice. Member agreed to order the parts and have Tom come back to install them. She told Tom not to charge her credit card which she had provided for that call that day, because she would only stop payment on the charge. Since receiving the parts on August 18, 2011, we have left four voicemails for Member to please call to schedule installation of these parts. To date, we have not heard back from this customer. We are more than willing to work with Member and to repair her DCS range. This customer has requested free labor and credit for all past service calls and is willing to pay for parts. Unfortunately, when a range is nearly 8 years old, it is well out of warranty. At this time, we have no choice but to charge Member for parts and labor on any services provided on this range. Earl B. Feiden, Inc"
Licensing
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